This document discusses techniques for understanding a customer's DB2 environment using readily available system data before speaking with DB2 specialists. It covers analyzing CPU usage, memory usage, I/O, coupling facility usage, XCF traffic, stored procedures, applications, workload manager configuration, DDF rules, and restart patterns using SMF records and other data to detect issues and understand normal behavior. The goal is to "bridge the gap in perspectives between DB2 and system performance specialists."