Dealing with Difficult Blog Comments
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The document discusses strategies for dealing with difficult people, emphasizing the importance of having clear goals, fostering strong relationships, and maintaining effective communication. It highlights the dangers of assumptions and advocates for modeling positive behavior and influencing community interactions. Key takeaways include being a leader, shaping communication, and recognizing one's own difficulties in interpersonal dynamics.
Dealing with Difficult Blog Comments
- 1. dealing with difficult people
- 2. dealing with difficult people
- 3. fellow negotiator policy geek blogger
- 4. my point: have a goal three challenges be a model
- 5. <1>
- 6. goal?
- 7. become an expert? make friends? gain insight? share ideas? market yourself?
- 8. become an expert? make friends? gain insight? community share ideas? market yourself?
- 10. fun engaged active forgiving interesting
- 11. fun engaged active forgiving interesting
- 12. and…
- 13. our goal? © 2003 The New Yorker Collection from cartoonbank.com. All Rights Reserved.
- 14. it is not enough that I am right they must also be wrong
- 15. <2>
- 16. weak relationships + blunt communication mediums
- 17. weak relationships + blunt communication mediums = dangerous assumptions
- 18. example
- 19. I didn’t say you were stupid
- 20. I didn’t say you were stupid
- 21. I didn’t say you were stupid
- 22. I didn’t say you were stupid
- 23. I didn’t say you were stupid
- 25. I have the relevant information
- 26. I have the relevant information If they knew what I knew, they’d think differently
- 27. I have the relevant information If they knew what I knew, they’d think differently They’re probably crazy, stupid or evil (or all of the above)
- 28. <3>
- 29. model behaviour
- 31. WHAT WE CONTROL: how we behave how we allow others to affect our behaviour
- 32. WHAT WE CONTROL: how we behave how we allow others to affect our behaviour WHAT WE INFLUENCE: others behaviour our relationship the results
- 33. be curious
- 34. SHARE ASK SHARE ASK SHARE ASK My Conclusions My Interpretations Their Interpretations Data I noticed Data they noticed DATA POOL Their Conclusions From Argyris & Schon Courtesy of Common Outlook Consulting
- 36. Inquire: Asking questions to learn information Acknowledge: Of their view or feelings (without agreeing, per se) Advocate: Explaining your point of view
- 37. set rules
- 38. key thoughts 1. you are the leader of your community
- 39. key thoughts 2. shape your posts
- 40. key thoughts 3. consider your reaction
- 41. key thoughts 4. don’t be afraid delete
- 42. key thoughts 5. remember you too are a difficult person
- 43. David Eaves david@eaves.ca www.eaves.ca This work is copyrighted using Creative Commons Attribution 2.5 You may share and remix this work on the condition that you attribute the work to its original author.