Deepak gupta
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Deepak Gupta is seeking an IT position utilizing his technical and soft skills. He has over 15 years of experience in various IT roles including help desk support, desktop deployment, and network administration. His technical skills include working with ticketing systems, Active Directory, Group Policy, Windows, and networking. He also has strong communication, customer service, and management experience from his security and banking roles. Deepak holds several IT certifications and has an MBA in marketing and sales.
Deepak gupta
- 1. DEEPAKGUPTA 440-7360 137 Street Surrey, BC V3W 1A3 d.gupta29@hotmail.co.uk deepakgupta29@outlook.com Cell: (778) 246-0699 OBJECTIVE: To obtain a position in IT which utilize my technical and soft skills that could benefit the Organization. HIGHLIGHTS OF MY QUALIFICATIONS Exceptional communication and listening skills Efficient, dedicated, detail oriented and always willing to learn Self-motivated with ability to motivate others Ability to work under pressure and meet the deadlines Ability to speak additional languages and Flexible in working hour Excellent organizational skills with ability to meet multiple demands Enjoy working as team player and on my own RELEVANT SKILLS AND EXPERIENCES Technical Skills Working with Ticketing System (escalation,assigning, and closure of tickets) Working with user and groups in Active Directory ( creating accounts, reset passwords, enabling or disabling accounts) Assigning Group Policies and Local Computer Policies Installing and configuring Microsoft Office 365 Configuring and Managing outlook 2016,2013,2010 Installing, Configuring and Troubleshooting Window 7, XP and Window Vista Window 7 Enterprise Help Desk Techniques and Troubleshooting Installation and Troubleshooting Hardware in PC’s and Laptops Perform a network installation Configuring and Troubleshooting TCP/IP connectivity Install and configure switches and routers (WAP) tocols Communications Skills Dealt with various client’s concern and complaints Interaction with clients to identify their needs and wants Built and maintained relationships with clients to increase company’s share in market Everyday communication with seniors and Team members Detail oriented towards my work and seniors Management Skills Trained and Managed staff at work Assigned duties to team and monitored work
- 2. Ensured company’s policies are being followed all the times Organized social gatherings for staff to maintain the relations with them Always balanced relationship between seniors and juniors WORK EXPERIENCE System Center Consultants Deployment Technician (July 2015 – Nov. 2015) (Workingon IBM’s projectwith RBCBank) Migration of Microsoft window XP to window 7 ( 400-450 machines ) Data backing up and restoration. Refreshing Hardware and Scrubbing Hard Drives. Installing, Configuring and Troubleshooting Applications. Getting instruction from RBC's Command Center to apply patches and troubleshooting network troubles. Provided entry level help desk support to users. DCS Technologies Deployment Tech and Help Desk (June 2014 – Dec. 2014) (WorkedonDell’s project withRBC Bank) Migration of Microsoft window XP to window 7 ( 600 machines ) Data backing up and restoration from Network. Provided remote and onsite support to clients Installing and troubleshooting hardware and software. Troubleshooting PC’s and laptops. Diagnosis of desktop, applications, and networking issues. Responsible for supporting DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. Securitas Canada Security Officer (Chevron Refinery) (August 2011 – Present) Providing exceptional Customer Service to the Clients Taking Client's concerns to the concerned Authorities and get back to clients with possible solution. Taking the instructions on phone in the case of staff is not available To ensure that the Facility's Safety and Emergency Procedures are followed in response to Fire Alarms and other Site Emergencies. Undertake site specific training; follow direction and guidelines from Site Supervisor. Follow Post Orders for each site posted. Demonstrate judgment, common sense and decision-making ability ICICI Bank (India) May 2001 – March 2006 Relationship Manager EDUCATION AND CERTIFICATIONS CompTIA Network+ Certified June 2015 CompTIA A+ Certified July 2015
- 3. ITIL Foundation 2011 October 2015 Microsoft Certified Professional (Window 7) November 2015 Fundamentals and Administering Microsoft office 365 December 2015 Microsoft Certified Desktop Support Technician January 2016 PC Support Technician January 2014 – June 2014 CDI College Surrey, BC MBA in Marketing and Sales April 2002 – March 2004 University of Allahabad (India) ADDITIONAL TRAININGS AND COURSES Retail and Tourism Essential February 2011 (Canadian Tourism Human Resource Council) Canadian Investment Fund Course October 2012 IFSE Institute Canada Life License Qualification Program Course December 2012 IFSE Institute Canada