Defect Zero
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Defect Zero is a methodology for development teams to effectively manage defects by following a series of steps: determining if a defect needs resolution, delegating responsibility, resolving simple issues quickly, deferring for more information, or adding unresolved issues to a product backlog. The approach emphasizes a structured way to handle unstructured and unplanned activities in a lean/agile environment. For further insights, readers are encouraged to explore the broader concepts in 'Directing the Agile Organisation' by Evan Leybourn.
Defect Zero
- 2. Evan Leybourn Lean / Agile Business Leader and Author Melbourne, Australia @eleybourn http://theagiledirector.com CLICK TO DISCOVER MORE
- 4. Inbox Zero by Merlin Mann https://www.youtube.com/watch?v=z9UjeTMb3Yk Watch it, I’ll wait
- 5. A SIMPLE MECHANISM TO PROCESS UNSTRUCTURED & UNPLANNED ACTIVITIES
- 6. SO, WHAT IS DEFECT ZERO
- 7. STEP 1: DOES IT NEED RESOLUTION? IF NOT, DELETE IT
- 8. STEP 2: ARE YOU RESPONSIBLE FOR IT? IF NOT, DELEGATE IT
- 9. STEP 3: CAN IT BE RESOLVED IN 10 MINUTES? THEN, FIX IT
- 10. STEP 4: DO YOU NEED MORE INFORMATION? THEN, DEFER IT ADD IT TO THE NEXT ITERATION
- 11. STEP 5: IF ALL ELSE FAILS? DO IT NOW OR ADD IT TO THE PRODUCT BACKLOG
- 12. SO, WHAT IS DEFECT ZERO? AN APPROACH FOR DEV TEAMS TO PROCESS DEFECTS
- 13. TO READ THE FULL ARTICLE VISIT: HTTP://THEAGILEDIRECTOR.COM CLICK HERE TO DISCOVER MORE
- 14. TO LEARN MORE, CHECK OUT DIRECTING THE AGILE ORGANISATIONBY EVAN LEYBOURN AVAILABLE AT AMAZON AND ALL GOOD BOOK STORES CLICK HERE TO DISCOVER MORE
Editor's Notes
- #3: Add ABM/GDAC logo
- #14: Let’s finish off by looking at our original definition of business growth; Business growth comes from applying profitability to customer growth. Profitability comes from delivering services to your customers, accurately and efficiently. Over the last 15 minutes we have looked at some of the mechanisms from the lean and agile traditions that we can apply for adaptable businesses and sustainable business growth. And I’ll leave you on that note. Any questions.
- #15: Let’s finish off by looking at our original definition of business growth; Business growth comes from applying profitability to customer growth. Profitability comes from delivering services to your customers, accurately and efficiently. Over the last 15 minutes we have looked at some of the mechanisms from the lean and agile traditions that we can apply for adaptable businesses and sustainable business growth. And I’ll leave you on that note. Any questions.