Quality management involves defining processes to ensure quality. This document discusses defining quality management and provides resources on quality management tools and topics. It outlines six common quality management tools: check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, and histograms. These tools help identify issues, determine whether processes are in control, highlight important factors, analyze correlations, find causes of problems, and understand data distributions. The document also lists related quality management topics like systems, courses, standards, and strategies.