appNeura - DEM User Digital Experience
- 1. Monitor | Manage | Improve See the big picture of your Customer- Experience Landscape. Stay ahead of the game. Introducing Next Generation AIOps and Digital Experience Management Product Company
- 2. Digital Experience Monitoring Products Mobile end user experience Real User Monitoring Browser end user experience Real User Monitoring Synthetic Transaction Monitor Released SaaS + enterprise appNeura Overall Portfolio
- 3. The challenges faced by Businesses using Digital 1 in 4 visitors would abandon a website if it takes more than 4 seconds to load 48% of users feel frustrated when on sites that are poorly optimized 51% users complain on social media about poor user experiences
- 4. appNeura is an AIOps based, Digital Experience Monitoring (DEM) product, that provides end to end actionable insights from Web and Mobile apps to Developers, IT/Ops managers, CIOs, Business Owners and Product Owners Built by Avekshaa, the leader in performance engineering solutions, based on their deep expertise and experience in providing solutions to large Finance Services, Telco, Public Services and Media clients
- 5. • Poor download • Application Crashing • Slow response • Transaction failing • Heavy applications slowing down entire system • Network volatility • Application adaptability to multiple platforms. • Consumption of resources • Understanding the real issues of end user • Understanding user journey on the applications. • Application behaviors under various conditions & geographies. • Tracing the issue to last mile. • Actionable insights to fix the problem • Continuous improvement in end user experience. What are customer (End user) pain points Challenges for Companies Providing Business Applications
- 6. Customer Experience/ DEM Product (Customer Experience Digital Insights) • appNeura Customer Experience Digital Insights product helps in Monitoring - Managing- and - Improving the actual performance levels experienced by the end-customer across all kind of devices and geographies. • Benefits: – Provides complete customer experience insight on variety of devices and geographies – Helps in identification of most vulnerable devices or networks – Helps in pro-active prevention of issues through predictive analytics – Provides useful insights to improve end-customer experience – Customer experience SLA’s monitoring and improvement – Enables delivery of Digital ready applications and extract value from the Digital initiatives
- 7. Performance Excellence Assured Data Center 4G LTE 3G Leased line High bandwidth Low bandwidth Different devices Agency/Direct sales Bank Partners/e-commerce Channels Different Branch/Store geo-locations Varying Network bandwidths Datacenter Different OS/ application versions Performance insights across the cross-section of these variables in addition to data center monitoring is necessary to avoid Unhappy customers, impact on business and management escalations X X X X X X X appNeura Product – Mobile Apps
- 8. Performance Excellence Assured Data Center Bank Various Social channels Different Branch/Store geo-locations Datacenter X X X X appNeura Browser product Different Devices
- 9. Performance Excellence Assured Overall view and appNeura DEM Integration with Application Users with Browsers Internet Applications under monitoring Cloud hosted appNeura Customer Experience Servers + Analytics Internet Developers and Operations monitoring the customer data Customers performance experience data accessed by IT teams A B Easy integration with the host system & App. Easy provisioning. Minimal over-head on host and device. Light weight agents. Java Script insertion In pages for monitoring Comprehensive Reporting Web App Db & Others C A User accessing the digital website B Customer performance data sent over appNeura server C Users with Android, iOS devices (integrated with appNeura SDK’s) A B
- 10. Integrations with 3rd Party tools - Collaboration Email HipChat Slack Moxtra Victorops PagerDuty Opsgenie
- 11. Integrations with 3rd Party tools -Ticketing Jira Asana FreshDesk
- 13. Synthetic Monitoring Product • appNeura Synthetic Monitoring product helps in Monitoring - Managing- and - Improving the availability and performance by synthetically ( using Bots) generating transactions for web products • Benefits: – Helps in understanding performance levels even under no load conditions – Provides complete customer experience insight on variety of devices and from various geographies – Provides useful insights to improve availability of the services – Enables SLA management of Digital ready applications by proactively monitoring the service availability and performance
- 14. Synthetic monitoring - Features • Recording transactions/pages from any web site ( web access from a browser) • Auto/Manual transaction generation • Monitoring PC level/branch level/ region level transaction performance • User configurable time settings for transaction generation • Cloud hosted / enterprise hosted dashboard
- 15. Enterprise Data Center Branch office (Bangalore) Branch office (Chennai) Load balancer Web servers App servers Branch office Synthetic Monitoring – Typical Use case Script/transaction recording Script Download Script Download Script Download Auto / Manual Transaction generation Auto transaction generation User Configurable transaction generation Manual transaction generation Branch level Response time Region level response time Errors In transaction Auto / Manual Transaction generation Auto / Manual Transaction generation
- 19. appNeuraRUM - web application 2/11/2020 appNeura confidential Document 19
- 21. Gives details of sequence of pages accessed by user and his journey, For every page we can measure response time, bounce rate and exit rate appNeuraRUM – web application
- 22. Machine learning based clustering applied to identify the users , who are in passive zone, helps to convert them from Passive users to promoters( NPS methodology) appNeuraRUM- web app
- 25. appNeuraRUM- Devices and crashes
- 26. Thank you