Deming's 14 points for top management
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The document outlines 14 principles for transforming an organization, including having a constant purpose, driving out fear, breaking down barriers between staff, adapting a new philosophy, ending awarding business solely based on price, ceasing dependence on mass inspection, constantly improving production and services, instituting training, adopting and instituting leadership, and taking action to accomplish the transformation.
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Deming's 14 points for top management
- 2. Create constancy of Drive Out Fear purpose Break Down Barriers Between Staff Areas Adapt the new philosophy Eliminate the use of End the Practice of slogans Awarding Business on the basis of Price Tag Alone Eliminate numerical Quota for the Work Force Cease Dependence on Mass Inspection Remove Barriers that Rob People of Pride of Constantly Improve the Workmanship System of Production and Services Encourage Education and Self-improvement Institute Training Adopt and Institute Take Action to Accomplish Leadership the Transformation