Department of Defense Data Sheet from AtHoc
- 1. ATHOC SOLUTIONS Installation Warning Systems for Military Facilities and Commands AtHoc IWSAlerts™: Network-centric Emergency Notification Systems™ Challenge Now Deployed at Over 130 From acts of terror and war to extreme weather and chemical or biological hazards, today’s full spectrum DoD Bases, Protecting Over threats necessitate a comprehensive mass notification capability to quickly and effectively reach personnel in One Million Personnel Worldwide times of emergency. Military concept of operations require the use of mass notification for: • Force protection – Mass dissemination of alerts to personnel to accelerate threat response • Personnel recall – Rapid activation of off-base personnel to report for duty • Personnel accountability – Proactive assessment of force status and its ability to perform duties • Regulatory compliance – Physical security, network security and other DoD and federal regulations Solution Overview and Benefits AtHoc’s proven network-centric emergency notification systems enable commanders to provide force protection, personnel recall and personnel accountability for tenant units, bases, installations or entire commands. Compliant with DoD and federal regulations, AtHoc’s commercial off-the-shelf (COTS) solutions are used today by over 130 DoD facilities, protecting over one million personnel across the U.S. Navy, Air Force, Army and Unified Combatant Commands. The AtHoc IWSAlerts solution: • Transforms your existing IP network into a comprehensive, enterprise-class mass notification system for rapid communication, boundless reach and cost effectiveness • Unifies all communication channels and devices, including networked computers, land/mobile phones, sirens, display boards, radios and others, into a single system to simplify activation, ensure message consistency and reduce alerting time • Manages the emergency notification process across the enterprise by providing pre-defined scenarios, operator access policies, multi-location support, alert activation flow, tracking and reporting • Monitors video feeds, physical sensors and external data sources to automatically trigger notification scenarios • Ensures continuous accuracy of personnel contact information by integrating with enterprise directories, providing operator user management tools and supporting end user self service Centralized Deployment Via Net-Centric, Enterprise-wide Architecture HQ Operations Center IP Network Networked Computers Local Bases and Units To learn more about AtHoc products and solutions, call 650.685.3000 or visit www.athoc.com Personal Communication Devices Mass Communication Devices
- 2. P2 ATHOC IWSALERTS – NETWORK-CENTRIC EMERGENCY NOTIFICATION SYSTEMS Features and Benefits AtHoc IWSAlerts incorporates enterprise-class capabilities to manage the emergency notification process across the entire organization. Using a Web-based console, operators from any location in the organization can activate alerts to virtually any device, track responses and view accountability reports. Automatic notifications can be triggered by physical sensors and data feeds. Notification processes can be defined to support both enterprise-wide and individual unit’s needs. Unified Notifications to All Devices Through a single unified interface, AtHoc IWSAlerts allows you Web-based console for managing the entire notification process to quickly communicate a consistent message across multiple channels and delivery devices – all integrated using the IP network. Notification channels include: • Networked Computers – Delivery of audio-visual notifications to PCs connected to the IP network • Telephony – Delivery of alerts as audio messages to any phone • Text-messaging – Delivery of text-messages (SMS) and email to mobile phones, pagers, BlackBerry devices or fax machines • Indoor and Outdoor Speakers – Audio notifications to sirens and activation of Giant Voice systems • Cable TV and Display Boards – Text alerts to digital displays • Radio Broadcasts – Audio broadcasts to local radio stations • National Emergency Alert System (EAS) – Delivery of text- based alerts via CAP to national public alert system Easily select communication channels and set priorities for emergency notification Personnel Targeting by Organization and Geography AtHoc IWSAlerts can target personnel based on organizational structure, distribution lists or physical location. Personal and mass notification devices (such as sirens and display boards) can be targeted using visual geographic maps, enabling the selection of buildings, regions or zones to be notified. Dynamic targeting can be accomplished using a combination of attributes such as rank, medical training level or IP address. Emergency Scenarios and Processes AtHoc IWSAlerts automates operating procedures for emergency situations by providing a library of over 100 out-of-the-box DoD scenarios, including FPCON, INFOCON and warning conditions. Scenarios include alert content, response options, targeted recipients and delivery devices. Operators can customize their own scenarios and processes or create new ones using simple Web-based tools. Quickly target personnel by organizational hierarchy, geographical maps, distribution lists or dynamic queries
- 3. INSTALLATION WARNING SYSTEMS FOR MILITARY FACILITIES AND COMMANDS P3 Response Tracking and Reporting Alert recipients are presented with multiple response options for selection and acknowledgement on all personal communication channels (e.g., desktop, phone, SMS or email). The delivery, receipt and responses of the alerts are tracked in real time, providing operators with both aggregated overview summaries as well as detailed delivery information for each alert recipient. These reports provide visibility and accountability into force readiness. Real-time response tracking provides visibility and accountability Up-to-date Contact Information and Self Service for force readiness Maintaining the accuracy of personnel contact information is crucial for the success of any large-scale emergency notification system. AtHoc IWSAlerts addresses this challenge via a three- tiered approach: • Integration with Organizational Repositories – AtHoc IWSAlerts concurrently integrates with multiple enterprise user directories to continuously synchronize personal and organizational information. Supported repositories include Active Directory, LDAP, MilPDS, CivPDS and common HRMS applications. • Operator Management – Local operators can either manually update contact information for their local personnel or import personnel rosters in common file formats such as CSV or XLS. • User Self-service – Individual end users can access and modify their own personal information and device preferences through a Web-based, self-service portal, as well as view their personal alert Inbox. Event Monitoring and System Interoperability Self-service module allowing end users to update their own Emergency events are often triggered by physical sensors (e.g., contact information and alerting preferences fire alarms, video surveillance and chemical detectors) or external data sources (e.g., National Weather Service content feeds). AtHoc IWSAlerts provides a means for monitoring such events, and using pre- configured business rules, it can automatically activate any emergency scenario. By utilizing CAP, XML and Web services, AtHoc IWSAlerts also enables communication with external systems, such as federal, state and local agencies for information sharing and interoperability. Enterprise-wide Operations and Multi-tenancy With its enterprise capabilities, AtHoc IWSAlerts can be deployed centrally to support an entire region or command while catering for the alerting needs of individual units. This means that a command can disseminate alerts across all units with visibility across the entire command, while providing each unit its own “private” alerting system. AtHoc IWSAlerts also includes a permissions management system that controls operator access rights to scenarios, personnel contact information and device types. Beyond increased data confidentiality and network security, this centralized, enterprise-wide Monitoring external sensors and event sources, including critical approach enables rapid deployment as well as reduces infrastructure weather conditions using the AtHoc Weather Alerts Module and support costs.
- 4. P4 ATHOC IWSALERTS – NETWORK-CENTRIC EMERGENCY NOTIFICATION SYSTEMS Enterprise-Class Network-Centric Architecture AtHoc IWSAlerts Network-Centric Architecture AtHoc IWSAlerts provides numerous enterprise capabilities, including: Primary System Remote Failover System • High Availability – Automatic and manual failover to an Server Farm Personnel Server Farm alternate site in case of critical failure of primary site rts rts rts rts rts Database rts rts rts rts rts Ale Ale Ale Ale Ale Ale Ale Ale Ale Ale IWS IWS IWS IWS IWS IWS IWS IWS IWS IWS • Security – Provisions for secure communication, authentication and encryption using industry-standard PKI technologies SQL SQL Load Balancer Server Load Balancer Server • Scalability – A load-balanced server farm to support tens of Synch Local IP Network Local IP Network thousands of end users • Interoperability and Integration – Uses standard and open IP Network protocols including CAP, XML and Web services • Deployment Flexibility – Multiple delivery options including: Remote Text Remote Telephone Messaging Communications Host Units, - On-premise – Entire system deployed behind the firewall Aggregator Center Tenant Units and Bases Local IP Network leverages secure integration with user directory databases and Wireless Telephone AtHoc IP internal resources including network, PBX, Giant Voice and Carrier Network Carrier Network Integration Module Operator Desktop physical security sensors SMS Audio Console Computer Telephone - Hosted / Software-as-a-Service (SaaS) – Available as a Radio PA/ Sirens Smart Phone Pager Cellular Landline VoIP Phone service from a remote hosting facility, speeds deployment and (BlackBerry) Phone Telephone eliminates the need for on-site hardware - On-premise with Remote Communication Center – Application software installed locally with secure access to remote communication center that handles mass telephony dialing and text messaging without taxing local telephony resources - On-premise with Hosted Failover – Application software is installed locally with failover to host facility, assuring redundancy even if the entire facility’s network goes down Compliance with DoD/Federal Requirements and Guidelines Security and Network Certifications Deployable on All Major DoD Networks AtHoc IWSAlerts has numerous DoD security and network certifications AtHoc IWSAlerts has been deployed on the following networks: and complies with key DoD security requirements, including: • NIPRNET (Unclassified but Sensitive Internet Protocol Router • DIACAP (DoD Information Assurance Certification and Network) Accreditation Process), as well as its predecessor, DITSCAP • SIPRNET (Secret Internet Protocol Router Network) • Army Certificate of Networthiness • NMCI (Navy/Marine Corps Intranet) • Navy/Marine Corps Intranet (NMCI) Certificate to Operate • JWICS (Joint Worldwide Intelligence Communications System) • Defense Information Systems Agency (DISA) FSO Gold Standard • DoD Common Access Card (CAC) requirements UFC Recommendations for Network-centric Alerting Systems • DoD Password Management Policy The DoD’s Unified Facilities Criteria (UFC) 4-021-01 entitled “Design and O&M: Mass Notification Systems,” provides planning and DoD Instructions and Requirements design of mass notification systems and applies to U.S. military • Air Force Instruction (AFI) 10-2501 “Emergency Management departments and defense agencies. AtHoc IWSAlerts fully complies Program Planning and Operations”: AtHoc IWSAlerts meets with the specifications for network-centric alerting systems (NCAS) the AFI’s network-centric alerting requirements pertaining to incorporated in the UFC. installation warning systems. • AFI 10-218 “Personnel Accountability in Conjunction with Section 508 of the Rehabilitation Act Natural Disasters or National Emergencies”: AtHoc IWSAlerts Section 508 requires federal departments and agencies to ensure supports this AFI by proactively querying personnel for status and that personnel with disabilities have fair access to and use of IT providing accountability reports to operators. systems. AtHoc Desktop Notifier™ (the desktop component of • Navy Anti-Terrorism Force Protection (ATFP): AtHoc IWSAlerts AtHoc IWSAlerts) software passed the Department of Commerce complies with the requirements of the ATFP program responsible test for Section 508 compliance. for all Navy installations. AtHoc, Inc. 2215 Bridgepointe Parkway, Suite 150 Tel: +1.650.685.3000 www.athoc.com San Mateo, CA 94404 Fax: +1.650.685.3010 © 2008. AtHoc, Inc. All rights reserved. AtHoc and IWSAlerts are trademarks of AtHoc, Inc. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks are the property of their respective companies. IWSAV120808