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Rishi Dean
                                        rishi@rishidean.com
                                        www.rishidean.com




[ Three practical tools to help you ]




        Boston College Carroll School of Management
        September 15, 2010
    Been	
  on	
  the	
  ground	
  floor	
  
                                                                                     of	
  three	
  startups,	
  shaping	
  
Founding	
  
  Team	
  




                                                                                     and	
  growing	
  them	
  

                                                                                    Been	
  in	
  big	
  companies	
  and	
  
                                                                                     little	
  ones,	
  and	
  involved	
  in	
  
Employee	
  /	
  
Consultant	
  




                                                                                     different	
  capacities	
  with	
  all	
  
                    Involvement	
  




                                                                                     types	
  

                                                                                    Seen	
  the	
  good,	
  the	
  bad,	
  
                                                                                     and	
  the	
  ugly	
  
Advisor	
  /	
  
Mentor	
  	
  




                                                                                    Made	
  some	
  many	
  
                                                                                     mistakes,	
  which	
  I’ll	
  share,	
  
                                                                                     so	
  you	
  don’t	
  have	
  to	
  
                                                     Timing	
  
                                      Past	
                      Present	
  


       Rishi	
  Dean	
  –	
  www.rishidean.com	
                                                                                2	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     3	
  
Facebook	
  




                                              HP	
     LinkedIn	
  

Rishi	
  Dean	
  –	
  www.rishidean.com	
                             4	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     5	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     6	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     7	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     8	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     9	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     10	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     11	
  
http://bit.ly/karaokecreativity	
  	
  

Rishi	
  Dean	
  –	
  www.rishidean.com	
                                       12	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     13	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     14	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     15	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     16	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     17	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
  
Coordination	
  /	
  
                                                                      Attachment	
                                Selection	
                           Control	
  

                       Star	
                                                 Work	
                              Potential	
                          Professional	
  



       Engineering	
                                                          Work	
                                   Skills	
                       Peer	
  /	
  cultural	
  


     Commitment	
                                                             Love	
                                     Fit	
                        Peer	
  /	
  cultural	
  



       Bureaucracy	
                                                          Work	
                                   Skills	
                              Formal	
  



           Autocracy	
                                                      Money	
                                    Skills	
                               Direct	
  

*Burton,	
  M.	
  D.	
  (2001).	
  The	
  company	
  they	
  keep:	
  Founders'	
  models	
  for	
  organizing	
  new	
  firms	
  [Electronic	
  version].	
  In	
  C.	
  B.	
  Schoonhoven	
  
&	
  E.	
  Romanelli	
  (Eds.),	
  The	
  entrepreneurship	
  dynamic	
  (pp.	
  13-­‐39).	
  Stanford:	
  Stanford	
  University	
  Press.	
  

Rishi	
  Dean	
  –	
  www.rishidean.com	
                                                                                                                                               19	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     20	
  
    Pink’s	
  motivating	
  factors	
  
                                                   for	
  knowledge	
  workers:	
  
                                                        Autonomy	
  
                                                        Mastery	
  
                                                        Purpose	
  
                                                        [+	
  Camraderie]	
  



Rishi	
  Dean	
  –	
  www.rishidean.com	
                                            21	
  
http://bit.ly/startupevals	
  	
  	
  

Rishi	
  Dean	
  –	
  www.rishidean.com	
                                        22	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     23	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
     24	
  
    Keeping	
  regular	
  
                                                   meetings	
  
                                                  Celebrating	
  the	
  
                                                   small	
  stuff	
  
                                                  Remote	
  teams	
  
                                                  Tough	
  hires	
  
                                                  Tougher	
  fires	
  
                                                  Personnel	
  issues	
  
                                                  Winning	
  a	
  deal	
  
                                                  …	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
                                     25	
  
      Startup	
  culture	
  is	
  unique	
  
              Starting	
  from	
  zero	
  (it	
  just	
  doesn’t	
  happen)	
  
              Driven	
  by	
  few,	
  shaped	
  by	
  many	
  
              Lots	
  of	
  external	
  factors	
  
              Can’t	
  cut	
  &	
  paste	
  /	
  cherry	
  pick	
  –	
  must	
  fit	
  your	
  situation	
  
        Three	
  tools	
  of	
  culture	
  creation	
  (must	
  be	
  
         internally	
  consistent):	
  
         1.             Purpose:	
  what	
  you	
  value	
  
         2.             People:	
  who	
  you	
  recruit	
  &	
  retain	
  
         3.             Process:	
  what	
  systems	
  you	
  build	
  
        Hard	
  to	
  build,	
  easy	
  to	
  break	
  
Rishi	
  Dean	
  –	
  www.rishidean.com	
                                                                  26	
  
  E-­‐mail:
             	
  rishi@rishidean.com	
  
    Blog:   	
  rishidean.com	
  
    Twitter:	
  @rishidean	
  




Rishi	
  Dean	
  –	
  www.rishidean.com	
     27	
  

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Designing and Building Culture at a Startup: Three Key Elements to Keep in Mind

  • 1. Rishi Dean rishi@rishidean.com www.rishidean.com [ Three practical tools to help you ] Boston College Carroll School of Management September 15, 2010
  • 2.   Been  on  the  ground  floor   of  three  startups,  shaping   Founding   Team   and  growing  them     Been  in  big  companies  and   little  ones,  and  involved  in   Employee  /   Consultant   different  capacities  with  all   Involvement   types     Seen  the  good,  the  bad,   and  the  ugly   Advisor  /   Mentor       Made  some  many   mistakes,  which  I’ll  share,   so  you  don’t  have  to   Timing   Past   Present   Rishi  Dean  –  www.rishidean.com   2  
  • 3. Rishi  Dean  –  www.rishidean.com   3  
  • 4. Facebook   HP   LinkedIn   Rishi  Dean  –  www.rishidean.com   4  
  • 5. Rishi  Dean  –  www.rishidean.com   5  
  • 6. Rishi  Dean  –  www.rishidean.com   6  
  • 7. Rishi  Dean  –  www.rishidean.com   7  
  • 8. Rishi  Dean  –  www.rishidean.com   8  
  • 9. Rishi  Dean  –  www.rishidean.com   9  
  • 10. Rishi  Dean  –  www.rishidean.com   10  
  • 11. Rishi  Dean  –  www.rishidean.com   11  
  • 12. http://bit.ly/karaokecreativity     Rishi  Dean  –  www.rishidean.com   12  
  • 13. Rishi  Dean  –  www.rishidean.com   13  
  • 14. Rishi  Dean  –  www.rishidean.com   14  
  • 15. Rishi  Dean  –  www.rishidean.com   15  
  • 16. Rishi  Dean  –  www.rishidean.com   16  
  • 17. Rishi  Dean  –  www.rishidean.com   17  
  • 18. Rishi  Dean  –  www.rishidean.com  
  • 19. Coordination  /   Attachment   Selection   Control   Star   Work   Potential   Professional   Engineering   Work   Skills   Peer  /  cultural   Commitment   Love   Fit   Peer  /  cultural   Bureaucracy   Work   Skills   Formal   Autocracy   Money   Skills   Direct   *Burton,  M.  D.  (2001).  The  company  they  keep:  Founders'  models  for  organizing  new  firms  [Electronic  version].  In  C.  B.  Schoonhoven   &  E.  Romanelli  (Eds.),  The  entrepreneurship  dynamic  (pp.  13-­‐39).  Stanford:  Stanford  University  Press.   Rishi  Dean  –  www.rishidean.com   19  
  • 20. Rishi  Dean  –  www.rishidean.com   20  
  • 21.   Pink’s  motivating  factors   for  knowledge  workers:     Autonomy     Mastery     Purpose     [+  Camraderie]   Rishi  Dean  –  www.rishidean.com   21  
  • 22. http://bit.ly/startupevals       Rishi  Dean  –  www.rishidean.com   22  
  • 23. Rishi  Dean  –  www.rishidean.com   23  
  • 24. Rishi  Dean  –  www.rishidean.com   24  
  • 25.   Keeping  regular   meetings     Celebrating  the   small  stuff     Remote  teams     Tough  hires     Tougher  fires     Personnel  issues     Winning  a  deal     …   Rishi  Dean  –  www.rishidean.com   25  
  • 26.   Startup  culture  is  unique     Starting  from  zero  (it  just  doesn’t  happen)     Driven  by  few,  shaped  by  many     Lots  of  external  factors     Can’t  cut  &  paste  /  cherry  pick  –  must  fit  your  situation     Three  tools  of  culture  creation  (must  be   internally  consistent):   1.  Purpose:  what  you  value   2.  People:  who  you  recruit  &  retain   3.  Process:  what  systems  you  build     Hard  to  build,  easy  to  break   Rishi  Dean  –  www.rishidean.com   26  
  • 27.   E-­‐mail:  rishi@rishidean.com     Blog:  rishidean.com     Twitter:  @rishidean   Rishi  Dean  –  www.rishidean.com   27