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Designing for Behavior Change 
Lael Kucera, 
Program Advisor for Hygiene & Sanitation 
Living Water International 
Accord WASH Summit // November 6, 2014
Why Change Behavior? 
I do not understand what I do. 
For what I want to do I do not 
do, but what I hate to do, I do. 
~Romans 7:15
Why Change Behavior? 
The success of your programs 
depends on participants 
adopting positive behaviors.
Why Change Behavior? 
It’s about action–DOING–not 
just beliefs and knowledge.
Behavior Change Strategy 
It flows through every sector.
The DBC Framework 
Evidence-based 
Structured & systematic 
Focuses on specific behaviors 
& priority groups 
Identifies motivators & barriers 
Quick, cheap, & flexible
To promote this 
behavior... 
...among this 
audience... 
The DBC Framework 
...we will focus 
on these 
determinants... 
...and promote 
these bridges to 
activities... 
...by 
implementing 
these activities. 
Definitions of… 
Priority Group 
Influencing Group(s) 
Perceptions of… 
Self-efficacy Access 
Social norms Severity 
+/- Consequences 
Divine will Action efficacy 
Culture Policy 
Reminders Risk 
Bridges to activities… 
1. 
2. 
3. 
Activities… 
1. 
2. 
3.
Behavior Priority & Influencing 
Group Descriptions 
Significant 
Determinants 
Bridges to Activities Activities 
What is the specific, 
measurable, observable, 
feasible action to be 
promoted?
Mothers with children under five years old 
wash their hands with water and soap at 
the five critical times every day—after 
defecation, after changing babies’ diapers, 
before preparing food, before eating, and 
before feeding children.
Behavior Priority & Influencing 
Group Descriptions 
Significant 
Determinants 
Bridges to Activities Activities 
Who is the Priority Group 
with whom we want to 
facilitate behavior change? 
What Influencing Groups do 
your Priority Group say are 
important in helping them 
adopt new behaviors?
Priority Group Description 
Mothers of children aged 0 to 5 years. Low income. 
Creole speaking. Reside in rural areas of Haiti. 
Daily schedule is overloaded (collect water early in the 
morning, gather firewood, prepare breakfast, lunch, dinner). 
During the rainy season, help husbands in farming activities. 
Overcome food insecurity and have a healthy life with 
healthy children. Like being appreciated by others. 
Demographics 
Daily 
Activities 
Common 
Desires
Priority Group Description 
They know hand washing can protect against diarrhea but 
don’t know to what extent. They think it’s God’s will their 
children get diarrhea. 
They are aware of the positives consequences of hand 
washing but often overlook it. 
Most of the priority group wash their hands with soap and 
water regularly at some of the five critical moments. 
Barriers 
Perception 
(what do they know, feel, & 
do related to the behavior?) 
Stage of 
Change
Behavior Priority & Influencing 
Group Descriptions 
Significant 
Determinants 
Bridges to Activities Activities 
Perform a Barrier Analysis 
to discover the Significant 
Determinants from among 
12 common determinants of 
behavior change.
Determinants 
of Behavior 
1. Cues for action (reminders) 
2. Perceived negative consequences 
3. Perceived positive consequences 
4. Perceived social norms 
5. Perceived self-efficacy/skills 
6. Perceived access 
7. Culture 
8. Perception of divine will 
9. Policy 
10. Perceived severity 
11. Perceived risk 
12. Perceived action efficacy
“I don’t know how to clean 
the water filter.” 
a. Access 
b. Self-efficacy 
c. God’s will. 
a. Neg. consequence 
b. Perceived risk 
c. Culture 
a. Social norms 
b. Pos. consequence 
c. Perc. severity 
“It’s our tradition to drink 
water from the lake.” 
“Building a latrine will 
make my wife happy.”
Barrier Analysis Survey
90 Structured Interviews 
45 “Doers” 
45 “Non-doers” 
Mix of open- and closed-ended questions
Barrier Analysis Survey 
Write 
statement 
Develop 
questionnaire 
Train data 
collectors 
Analyze data Collect data
Behavior Priority & Influencing 
Group Descriptions 
Significant 
Determinants 
Bridges to Activities Activities 
One “Bridge to Activity” 
for each Significant 
Determinant.
Behavior Priority & Influencing 
Group Descriptions 
Significant 
Determinants 
Bridges to Activities Activities 
The Activities that will 
result in ACTION by the 
Priority Group (habits)
Significant Determinants Bridges to Activities Activities 
1. Perceived positive 
1. Increase the 
consequences 
perception that washing 
I wash my hands with 
hands with soap and 
soap and water at 
water by moms at the 
critical times to protect 
five critical times 
my children from 
protects their children 
diseases. 
from diseases. 
1.1 Organize a 
sensitization caravan for 
moms on 
‘Hand washing is our 
Shield.’ 
1.2 Produce a script for 
mothers’ group opinion 
leaders. 
1.3 Organize household 
mini- drama ‘Clean 
Hand and Dirty Hand.’
Significant Determinants Bridges to Activities Activities 
2. Perceived 
2. Increase the 
susceptibility/risk 
perception that it’s very 
Unlikely that I or my 
unlikely for children and 
children will get diarrhea 
adults to get diarrhea if 
in the coming weeks if I 
they wash their hands 
wash my hands with 
with water and soap at 
soap and water at the 
the five critical times. 
five critical times. 
2.1 Organize a radio 
debate on the topic 
‘Diarrhea is Dangerous’. 
2.2 Trigger hand 
washing using ‘Shit and 
Shake’ tool ( UNICEF 
Hand washing triggering 
tool)
Significant Determinants Bridges to Activities Activities 
3. Cues for action/ 
reminders 
I know but I often forget 
to wash my hands with 
soap and water-particularly 
before 
preparing food. 
3. Increase the ability of 
moms to remember to 
wash their hands with 
soap and water before 
preparing food. 
3.1 Produce reminder 
cards and/or posters on 
hand washing with soap 
and water before 
preparing food. 
3.2 Teach moms a 
catchy song about 
remembering to wash 
hands with soap/water 
before preparing food.
Behavior Priority & Influencing 
Group Descriptions 
Significant Determinants Bridges to Activities Activities 
Mothers with children 
under five years old 
wash their hands with 
water and soap at the 
five critical times every 
day 
Mothers of children age 
0-5yrs. Low income, 
Creole speaking in rural 
Haiti. Daily activity 
overloaded with chores. 
Desire to overcome food 
insecurity, and want 
healthy family. Broad 
understanding of hand 
washing. God’s will 
children get ill. Aware of 
hand washing. 
1. Perceived consequences 
“I wash my hands at critical 
times to protect children.” 
1. Increase perception hand 
washing with soap & water 
by moms at critical times 
protects children 
1.1 Organize sensitization 
for moms on Handwashing 
is our Shield.” 
1.2 Organize household 
mini-drama “Clean Hands & 
Dirty Hands.” 
2. Perceived susceptibility 
“Unlikely that my children will 
get diarrhea in next 3 months 
if I wash my hands with soap 
& water.” 
2. Increase perception 
it is very unlikely for children 
adults to get diarrhea if they 
wash hands 
2.1 Organize debate 
Diarrhea is dangerous.” 
2.2 Trigger hand washing 
“Shit and Shake” tool. 
3. Cues for action 
“I know but I often overlook 
before preparing food.” 
3. Increase the ability of 
moms to remember to wash 
hands before preparing food. 
3.1 Reminder cards for 
moms. 
3.2 Teach moms a song.
What’s next? 
Implement, monitor, evaluate 
Share, learn, and scale!
COMMENTS 
QUESTIONS

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Designing for Behavior Change

  • 1. Designing for Behavior Change Lael Kucera, Program Advisor for Hygiene & Sanitation Living Water International Accord WASH Summit // November 6, 2014
  • 2. Why Change Behavior? I do not understand what I do. For what I want to do I do not do, but what I hate to do, I do. ~Romans 7:15
  • 3. Why Change Behavior? The success of your programs depends on participants adopting positive behaviors.
  • 4. Why Change Behavior? It’s about action–DOING–not just beliefs and knowledge.
  • 5. Behavior Change Strategy It flows through every sector.
  • 6. The DBC Framework Evidence-based Structured & systematic Focuses on specific behaviors & priority groups Identifies motivators & barriers Quick, cheap, & flexible
  • 7. To promote this behavior... ...among this audience... The DBC Framework ...we will focus on these determinants... ...and promote these bridges to activities... ...by implementing these activities. Definitions of… Priority Group Influencing Group(s) Perceptions of… Self-efficacy Access Social norms Severity +/- Consequences Divine will Action efficacy Culture Policy Reminders Risk Bridges to activities… 1. 2. 3. Activities… 1. 2. 3.
  • 8. Behavior Priority & Influencing Group Descriptions Significant Determinants Bridges to Activities Activities What is the specific, measurable, observable, feasible action to be promoted?
  • 9. Mothers with children under five years old wash their hands with water and soap at the five critical times every day—after defecation, after changing babies’ diapers, before preparing food, before eating, and before feeding children.
  • 10. Behavior Priority & Influencing Group Descriptions Significant Determinants Bridges to Activities Activities Who is the Priority Group with whom we want to facilitate behavior change? What Influencing Groups do your Priority Group say are important in helping them adopt new behaviors?
  • 11. Priority Group Description Mothers of children aged 0 to 5 years. Low income. Creole speaking. Reside in rural areas of Haiti. Daily schedule is overloaded (collect water early in the morning, gather firewood, prepare breakfast, lunch, dinner). During the rainy season, help husbands in farming activities. Overcome food insecurity and have a healthy life with healthy children. Like being appreciated by others. Demographics Daily Activities Common Desires
  • 12. Priority Group Description They know hand washing can protect against diarrhea but don’t know to what extent. They think it’s God’s will their children get diarrhea. They are aware of the positives consequences of hand washing but often overlook it. Most of the priority group wash their hands with soap and water regularly at some of the five critical moments. Barriers Perception (what do they know, feel, & do related to the behavior?) Stage of Change
  • 13. Behavior Priority & Influencing Group Descriptions Significant Determinants Bridges to Activities Activities Perform a Barrier Analysis to discover the Significant Determinants from among 12 common determinants of behavior change.
  • 14. Determinants of Behavior 1. Cues for action (reminders) 2. Perceived negative consequences 3. Perceived positive consequences 4. Perceived social norms 5. Perceived self-efficacy/skills 6. Perceived access 7. Culture 8. Perception of divine will 9. Policy 10. Perceived severity 11. Perceived risk 12. Perceived action efficacy
  • 15. “I don’t know how to clean the water filter.” a. Access b. Self-efficacy c. God’s will. a. Neg. consequence b. Perceived risk c. Culture a. Social norms b. Pos. consequence c. Perc. severity “It’s our tradition to drink water from the lake.” “Building a latrine will make my wife happy.”
  • 17. 90 Structured Interviews 45 “Doers” 45 “Non-doers” Mix of open- and closed-ended questions
  • 18. Barrier Analysis Survey Write statement Develop questionnaire Train data collectors Analyze data Collect data
  • 19. Behavior Priority & Influencing Group Descriptions Significant Determinants Bridges to Activities Activities One “Bridge to Activity” for each Significant Determinant.
  • 20. Behavior Priority & Influencing Group Descriptions Significant Determinants Bridges to Activities Activities The Activities that will result in ACTION by the Priority Group (habits)
  • 21. Significant Determinants Bridges to Activities Activities 1. Perceived positive 1. Increase the consequences perception that washing I wash my hands with hands with soap and soap and water at water by moms at the critical times to protect five critical times my children from protects their children diseases. from diseases. 1.1 Organize a sensitization caravan for moms on ‘Hand washing is our Shield.’ 1.2 Produce a script for mothers’ group opinion leaders. 1.3 Organize household mini- drama ‘Clean Hand and Dirty Hand.’
  • 22. Significant Determinants Bridges to Activities Activities 2. Perceived 2. Increase the susceptibility/risk perception that it’s very Unlikely that I or my unlikely for children and children will get diarrhea adults to get diarrhea if in the coming weeks if I they wash their hands wash my hands with with water and soap at soap and water at the the five critical times. five critical times. 2.1 Organize a radio debate on the topic ‘Diarrhea is Dangerous’. 2.2 Trigger hand washing using ‘Shit and Shake’ tool ( UNICEF Hand washing triggering tool)
  • 23. Significant Determinants Bridges to Activities Activities 3. Cues for action/ reminders I know but I often forget to wash my hands with soap and water-particularly before preparing food. 3. Increase the ability of moms to remember to wash their hands with soap and water before preparing food. 3.1 Produce reminder cards and/or posters on hand washing with soap and water before preparing food. 3.2 Teach moms a catchy song about remembering to wash hands with soap/water before preparing food.
  • 24. Behavior Priority & Influencing Group Descriptions Significant Determinants Bridges to Activities Activities Mothers with children under five years old wash their hands with water and soap at the five critical times every day Mothers of children age 0-5yrs. Low income, Creole speaking in rural Haiti. Daily activity overloaded with chores. Desire to overcome food insecurity, and want healthy family. Broad understanding of hand washing. God’s will children get ill. Aware of hand washing. 1. Perceived consequences “I wash my hands at critical times to protect children.” 1. Increase perception hand washing with soap & water by moms at critical times protects children 1.1 Organize sensitization for moms on Handwashing is our Shield.” 1.2 Organize household mini-drama “Clean Hands & Dirty Hands.” 2. Perceived susceptibility “Unlikely that my children will get diarrhea in next 3 months if I wash my hands with soap & water.” 2. Increase perception it is very unlikely for children adults to get diarrhea if they wash hands 2.1 Organize debate Diarrhea is dangerous.” 2.2 Trigger hand washing “Shit and Shake” tool. 3. Cues for action “I know but I often overlook before preparing food.” 3. Increase the ability of moms to remember to wash hands before preparing food. 3.1 Reminder cards for moms. 3.2 Teach moms a song.
  • 25. What’s next? Implement, monitor, evaluate Share, learn, and scale!