Designing Healthcare Technology to Support the Whole User: From Functionality to Experience, and Beyond
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The document discusses the importance of designing healthcare technology that supports the whole user, focusing on functionality, usability, and user experience. It emphasizes how technology can influence cognition, emotion, and behavior in users, and advocates for integrating psychological principles into tech design. The overarching message is that effective healthcare technology should empower users while considering their broader needs and experiences.
Designing Healthcare Technology to Support the Whole User: From Functionality to Experience, and Beyond
- 1. © 2015 Interaction Insight Consulting, LLC. All rights reserved. Michael Siepmann, Ph.D. @MSiep • MS@TechDesignPsych.com • 303-835-0501 Designing Healthcare Technology to Support the Whole User From Functionality to Experience, and Beyond © 2013 Interaction Insight Consulting, LLC All rights reserved
- 2. © 2015 Interaction Insight Consulting, LLC All rights reserved 2 September 9, 2015 What's Healthcare Technology For?
- 3. © 2015 Interaction Insight Consulting, LLC All rights reserved 3 September 9, 2015 The Whole User
- 4. © 2015 Interaction Insight Consulting, LLC All rights reserved 4 September 9, 2015 The Whole User What do they want it to do?Functionality
- 5. © 2015 Interaction Insight Consulting, LLC All rights reserved 5 September 9, 2015 Functionality Read This Fantastic Manual
- 6. © 2015 Interaction Insight Consulting, LLC All rights reserved 6 September 9, 2015 The Whole User What do they want it to do?Functionality Is it easy for them to use?Usability
- 7. © 2015 Interaction Insight Consulting, LLC All rights reserved 7 September 9, 2015 Usability
- 8. © 2015 Interaction Insight Consulting, LLC All rights reserved 8 September 9, 2015 The Whole User What do they want it to do?Functionality Is it easy for them to use?Usability What is using it like for them?User Experience
- 9. © 2015 Interaction Insight Consulting, LLC All rights reserved 9 September 9, 2015 User Experience (UX)
- 10. © 2015 Interaction Insight Consulting, LLC All rights reserved 10 September 9, 2015 The Whole User What do they want it to do?Functionality Is it easy for them to use?Usability What is using it like for them?User Experience How does it influence their cognition, emotion, and behavior? Support (or Manipulation) How does it affect their ongoing patterns of cognition, emotion, and behavior? (Deeper) Support (or Manipulation)
- 11. © 2015 Interaction Insight Consulting, LLC All rights reserved 11 September 9, 2015 Why the Whole User?
- 12. © 2015 Interaction Insight Consulting, LLC All rights reserved 12 September 9, 2015 The Best Doctors
- 13. © 2015 Interaction Insight Consulting, LLC All rights reserved 13 September 9, 2015 Use Me! Use Me! The Best Healthcare Technology
- 14. © 2015 Interaction Insight Consulting, LLC All rights reserved 14 September 9, 2015 Designing to Support the Whole User
- 15. © 2015 Interaction Insight Consulting, LLC All rights reserved 15 September 9, 2015 People Shape Tech Use Me! Tech Shapes People
- 16. © 2015 Interaction Insight Consulting, LLC All rights reserved 16 September 9, 2015 Use Me! Supporting the Whole User via Usability Usability
- 17. © 2015 Interaction Insight Consulting, LLC All rights reserved 17 September 9, 2015 Tech Design Usability Cognition, Emotion, Behavior • Adolf Hitler was born in 1892. • Adolf Hitler was born in 1887. • Cognitive Ease
- 18. © 2015 Interaction Insight Consulting, LLC All rights reserved 18 September 9, 2015 Use Me! Supporting the Whole User via UX Usability UX
- 19. © 2015 Interaction Insight Consulting, LLC All rights reserved 19 September 9, 2015 Tech Design UX Cognition, Emotion, Behavior • Positive Emotions Broaden and Build “...certain discrete positive emotions—including joy, interest, contentment, pride, and love— … share the ability to broaden people's momentary thought- action repertoires and build their enduring personal resources...” - Barbara Fredrickson, 2001
- 20. © 2015 Interaction Insight Consulting, LLC All rights reserved 20 September 9, 2015 Use Me! Supporting the Whole User Directly Usability UX Direct
- 21. © 2015 Interaction Insight Consulting, LLC All rights reserved 21 September 9, 2015 “But is more common” “This patient brings to mind ” Tech Design Cognition “Think like a statistician”
- 22. © 2015 Interaction Insight Consulting, LLC All rights reserved 22 September 9, 2015 Tech Design Emotion • Secondary Traumatic Stress (STS) “The key to effective management of STS is … early recognition of, and insight into, the strong emotions experienced in the doctor-patient relationship.” - Peter Huggard, 2003
- 23. © 2015 Interaction Insight Consulting, LLC All rights reserved 23 September 9, 2015 Tech Design Behavior • Behavior Toward Obese Patients “Primary care physicians … demonstrated less emotional rapport with overweight and obese patients … than with normal weight patients.” - Kimberly Gudzune, et al., 2013 “_______”?
- 24. © 2015 Interaction Insight Consulting, LLC All rights reserved 24 September 9, 2015 How?
- 25. © 2015 Interaction Insight Consulting, LLC All rights reserved 25 September 9, 2015 Knowledge Usability / Human Factors / UX + Psychology, especially: - Positive psychology - Social psychology - Behavioral economics - Research methods Build your expertise + Consult an expert!
- 26. © 2015 Interaction Insight Consulting, LLC All rights reserved 26 September 9, 2015 Attitude ● Excited ● Optimistic ● Realistic ● Caring ● Concerned ● Self-aware ● Open “People Shape Tech Tech Shapes People”
- 27. © 2015 Interaction Insight Consulting, LLC All rights reserved 27 September 9, 2015 Books
- 28. © 2015 Interaction Insight Consulting, LLC All rights reserved 28 September 9, 2015 Recap
- 29. © 2015 Interaction Insight Consulting, LLC All rights reserved 29 September 9, 2015 Use Me! Use Me!
- 30. © 2015 Interaction Insight Consulting, LLC All rights reserved 30 September 9, 2015 Functionality Usability User Experience Support (or Manipulation) (Deeper) Support (or Manipulation)
- 31. © 2015 Interaction Insight Consulting, LLC All rights reserved 31 September 9, 2015 Use Me! Usability UX Direct How Will You Support the Whole User?
- 32. © 2015 Interaction Insight Consulting, LLC. All rights reserved. Michael Siepmann, Ph.D. @MSiep • MS@TechDesignPsych.com • 303-835-0501 Thank You! © 2013 Interaction Insight Consulting, LLC All rights reserved Im agescourtesy of O penClipArt.org