DevOps evolution architecting the modern software factory - cloud expo east 2017
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This document discusses the evolution of DevOps and how companies are adopting DevOps practices like continuous delivery to accelerate software delivery and improve customer experience. It outlines how traditional development methods can no longer keep up with rising customer expectations for faster and higher quality software. Companies are turning to DevOps and agile methodologies like continuous development, testing and delivery to reduce cycle times, improve quality and collaboration between development and operations teams. The document provides examples of how companies across industries like PayPal, L'Oreal, Sprint and Charter have benefited from DevOps adoption including increased velocity, reduced costs and better customer satisfaction.
![Disney Brings to Life Apps Performance
Monitoring apps performance to drive continuous improvement
OPTIMIZING APPLICATION PERFORMANCE
Collaborating across stakeholders to identify root cause of performance issues and resolve
problems faster, allowing greater time to drive new innovation.
improvement in
end user experience
for new and existing
applications
75%
Diversified
multinational media
and entertainment
conglomerate.
© 2017 CA. Confidential. All rights reserved.
KEY CHALLENGES
Recasting apps performance
monitoring
Speeding mean-time-to-repair
[MTTR]
Increase overall pace of
innovation](https://image.slidesharecdn.com/devopsevolution-architectingthemodernsoftwarefactory-cloudexpoeast2017-190221073907/85/DevOps-evolution-architecting-the-modern-software-factory-cloud-expo-east-2017-20-320.jpg)
DevOps evolution architecting the modern software factory - cloud expo east 2017
- 1. DevOps Evolution: Architecting the Modern Software Factory Anand Akela, Senior Director, DevOps Solutions CA Technologies @aakela
- 2. BORN DIGITAL TRANSFORMING DIGITIAL Mobile: 6.1B smartphone users globally by 2020 Wearables: One in six consumers currently own IoT: More than 21B interconnected devices by 2020 49% Expect app to load in under 2 secs. Where are we in Digital Transformation? Every Business is a Software Business 75% Delete apps that load slowly
- 3. What are new technologies that are being adopted? Technology disruptions 3 MICROSERVICES DELIVERY PIPELINE BUILD TEST DEPLOY BUILD TEST DEPLOY BUILD TEST DEPLOY BUILD TEST DEPLOY MONOLITHIC DELIVERY PIPELINE DATA CENTER CLOUD HYBRID CLOUD Public Private Multi-cloud
- 4. USER EXPERIENCE VELOCITY QUALITY 57% still experience software testing bottleneck 3 25% Of all users discard apps after only 1 use 1 50% Faster time to market via agile practices 2 COST $1.25B to $2.5B Avg. cost of unplanned application downtime per year for Fortune 100 4 + What are customer’s expectations? Better, Faster, Stronger 1 TechCrunch: Nearly 1 in 4 people abandon mobile apps after only one use 2 Dzone “Agile Adoption: Decreasing Time to Market” 3 IDC: DevOps and the Cost of Downtime: Fortune 1000 Best Practice Metrics Quantified 4 eWeek Article, Research Conducted by Vanson Bourne in October 2016, survey of Enterprise IT decision makers
- 5. PLAN RELEASEDEVELOP TEST OPERATE Wait Wait Wait Wait Existing dev and ops methods must evolve to support customer expectations WATERFALL 62% of time spent on un- planned/routine work 70% of all testing is still manual 57% dissatisfaction with deploy times 64% of defect costs originate in planning 80% of resolution time spent ID’ing issues What is getting in the way? Existing Methodologies Cannot Keep Up
- 6. Waterfall Limited by siloed culture that thwarts collaboration and slows delivery. Agile Accelerates software development with iterative, incremental work cadences. DevOps Increases collaboration between developers and operations. Velocity SoftwareQuality How are companies responding? Agile and DevOps are Reinventing Apps Delivery
- 7. Building the Modern Software Factory DevOps is the Winning Blueprint Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader Concept Product
- 8. Accelerate the Path from Ideas to Outcomes Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader DevOps Create and deliver quality apps faster Redefine how work is planned, managed and executed Agile Management Provide a flawless app experience optimized for performance Agile Operations Accelerate and streamline development, testing and release Continuous Delivery Continuous Development Continuous Testing Continuous Release Speed, Quality and Lower Costs – From Mobile to Mainframe Engage security testing and improvement throughout the apps lifecycle DevSecOps
- 9. App Dev takes too long Project does not meet business req 64% of defects originate in requirement phase 1 64% of software defects can be traced back to ambiguities in requirements 1 Agile Management 30–50% improvements over waterfall 71% increase in speed to market 2 Reduce dev cycles from 12 months to 3-6 months 3 Automated Test Case Generation Maximum test coverage with optimal number of test cases Reduce software defects by 50% 4 Accurately Translate Ideas into Innovative Software Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader INITIATIVE FEATUREFEATURE AGILE TEAMS TEST CASES APP 1. Hyderabad Business School GITAM University Quality Flaws: Issues and Challenges in Software Development – 2012 2. Accelerating velocity and customer value with agile and devops 3. Swisscomm Agile Central case study – 4. CA Service implementation scorecard results large US bank and US airline. Agile Management Automated Test case generation
- 10. PayPal Cashes In On Agile Transformation Adopting agile practices across then entire applications delivery lifecycle INCREASING SOFTWARE VELOCITY Adopted model of customer-driven innovation supported by agile and DevOps tooling to reinvent workflow and iterate faster speeding time to market. IT workers moved from traditional process to DevOps workflows 4000 Global leader in online payments with over $10 billion in annual revenues. KEY CHALLENGES Slower, fragmented app delivery 20% agile, 80% waterfall Low levels of productivity
- 11. Removing Hurdles to Enable Continuous Development 50% of developers time is spent fixing and finding defects.2 Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader Developer team deadlocked 80% of dev and QA teams experience delays due to dependencies1 Security testing is done late in development cycle API Lifecycle Management Decrease API creation time by 96%. Build APIs from Existing data Service Virtualization Reduce application dev/test cycle by 50% 1 Left Shift Security Testing Write secure code and fix flaws earlier Full Lifecycle API Management API Provider API Consumer Manage Secure Test Publish Create Monitor Optimize Consume Develop Discover Strategy & Design APP VIRTUAL SERVICES Service Virtualization Left Shift Security Testing 1. Voke Market Snapshot Service Virtualization – January 2015 2. Study conducted by the Judge Business School at Cambridge University – January 2013
- 12. L'Oréal Embraces Continuous Development Modernizing applications infrastructure to drive agility and velocity © 2017 CA. Confidential. All rights reserved. EXPANDING THE DIGITAL ECOSYSTEM Simplifying enterprise-scale API management for secure, agile application development and seamless integration that enables faster innovation. increase in app connections without expanding internal teams 300% World's largest cosmetics company, with extensive research interests. KEY CHALLENGES Desire to simplify app development Move to a single e-commerce platform Secure, agile app and API development
- 13. Shift Left to Enable Continuous Testing 70% of all testing is still manual 3 Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader 79% of teams face prohibitive restrictions on 3rd party services 1 50% of time is spent looking for test data 2 Performance testing often an afterthought Service Virtualization 35% in reduced costs associated with 3rd party access Fees 4 Test Data Management Up to 50% reduction in apps development time 4 Performance Testing Automation 10x increased throughput with early load testing 5 App Test Test Data Management RELEASEPLAN DEV, TEST LOAD GENERATOR SAAS PORTAL APP TEST DATA Continuous Delivery Orchestration Service Virtualization VIRTUAL SERVICES TEST CASES Automated test generation Performance Testing 1 Voke Market Snapshot Service Virtualization – January 2015 2 Forrester Global Modern Service Delivery Benchmark Online Survey - Q4 2014 3 Bloor Report Automated test case generation - September 2014 4. Results at KPN 5. Results at Bracket computing using blazemeter – https://www.blazemeter.com/case_studies?industry=All
- 14. Sprint Taps Into Continuous Testing Advancing automated testing to embrace continuous delivery strategy © 2017 CA. Confidential. All rights reserved. SPEEDING TIME-TO-MARKET Automated and integrated testing across agile requirements to test data management and delivery orchestration to save time and massively increase velocity. fewer resources to deliver fully tested apps to production 50% Wireless and Internet services giant serving 59.7 million U.S. customers. KEY CHALLENGES Need to increase pace of apps delivery Replacing inefficient manual processes Respond faster to emerging business reqs
- 15. Automation for Continuous Release release alert & details QA/TestDEV PRODUCTIONPRE-PROD Customer Experience PROVISIONREP MGR SCM CI TESTCONTAINER CONFIG CLOUD Document requirements Plan Release Design Spec Code commit SCM CI/Build Functional testing UATIntegration testing Performance testing Deploy to pre-prod Deploy to production APM performance snapshots Manual processes introduce risk and errors Added costs due to time waiting Lack of automation slows handoffs between cycles Release Automation Automates release deployment & reduces errors Central monitoring and auditing at scale Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader 72% of advanced DevOps adopters use release automation tools to orchestrate delivery
- 16. Charter Improves Customer Experience Automation enables improved customer satisfaction and faster time-to-market IMPROVED RELIABILITY CREATES IMPROVED CUSTOMER SATISFACTION “Using Automic we have been able to reduce manual intervention, increase reliability, gain consistency across our environments, orchestrate parallel deployments and reduce downtime while meeting/exceeding SLA uptime.” – Kathleen Liefer, Manager IT Release Management, Charter Spectrum Reduction in deployment times 71% America’s fastest growing TV, internet and voice company with 25 million customers in 41 states. © 2017 CA. Confidential. All rights reserved. KEY CHALLENGES Improve Quality & Reliability Reduce deployment times and application downtime Reduce Resource Utilization
- 17. Orchestrate for Continuous Delivery 67% using spreadsheets to manage and orchestrate releases 1 46% say streamlined, automated test processes would improve their app delivery 1 Lower performers spend up to 22% of time on excess rework 2 Continuous Delivery Orchestration Pipeline planning, orchestration and optimization that eliminates spreadsheets, automates test processes and continually improves the delivery of revenue-generating features to end-customers, while offering insights to identify idle-time/wait time across the SDLC Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader 49% time spent on new work (new features) by high IT performers due to building in quality 2 INTEGRATED, END-TO-END DEVOPS TOOLCHAIN WIP: Sprint execution Continuous integration (Build-Deploy-Test) Product Owner Business User Scrum Master Dev Developers QA Test/QA Release Manager Deployment Manager Customer CONTINUOUS DELIVERY PIPELINE Backlog Agile Central AXA 1 CA Technologies DevOps Research Prepared by SpiceWorks, February 2017 2 2016 State of DevOps Report, Presented by Puppet + DORA, Learn more: CDDirector.io
- 18. EchoStar Shines for Its Customers Transforming complex software releases to network set top boxes © 2017 CA. Confidential. All rights reserved. IMPROVING RELIABILITY AND QUALITY Pioneering innovation in delivering software to set top boxes Reduction of manual steps in daily software download processes 93% Multibillion-dollar Industry leader in earth to satellite communications to transfer data to over 10M set-top box customers in Mexico, United States and Canada KEY CHALLENGES Each group had over 40 manual processes Prone to redundancy errors – copy/paste Difficult to track work load – no metrics
- 19. Continuously Monitor and Optimize Performance No way to correlate user experience with backend performance issues Long time to identify root cause of application performance issues Lack of visibility into infrastructure, VMs and cloud in context of applications Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader 79%of users will abandon a site if they don’t quickly find what they need SQL Database Cloud Services Hadoop Servers Network Mobile Browser User Data Store SSO Web Server App Server Microservice Docker Container Network App Experience Monitoring and Analytics Get correlated usage, performance and developer analytics Application Performance Management (APM) Quick issue resolution 86% reduction in identifying root cause Unified Infrastructure Management Enhance user experiences with real time insights from Infrastructure Mainframe
- 20. Disney Brings to Life Apps Performance Monitoring apps performance to drive continuous improvement OPTIMIZING APPLICATION PERFORMANCE Collaborating across stakeholders to identify root cause of performance issues and resolve problems faster, allowing greater time to drive new innovation. improvement in end user experience for new and existing applications 75% Diversified multinational media and entertainment conglomerate. © 2017 CA. Confidential. All rights reserved. KEY CHALLENGES Recasting apps performance monitoring Speeding mean-time-to-repair [MTTR] Increase overall pace of innovation
- 21. DevSecOps Find security defects in your code right in your IDE with enabling continuous development Integrate with leading Code Repositories, Bug tracking systems and Build systems 1 Secure applications throughout the application lifecycle 2 3 4 5 6 Speed up development, without the downside risk of open source vulnerabilities with Software Composition Analysis Quickly identify and remediate security flaw by scanning the code enabling continuous testing Identify and remediate security issues in running web applications Block attacks in real time, mitigating risk while you scan and fix your runtime code Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader 90%of security professionals claim that ensuring application security has become more difficult after they deployed DevOps1 1 DevOps Security remains afterthought - Computerweekly http://www.computerweekly.com/news/450412809/DevOps-security-remains-an-afterthought
- 22. WW Insurer Lowers Risk While Speeding Dev Empowering dev teams to secure code earlier in the lifecycle BOOSTING SOFTWARE CODE QUALITY Performing security testing and mitigation earlier in the software delivery lifecycle to identify and eliminate issues to improve security and efficiency. immediate reduction in code-level security vulnerabilities and related risk 20% Global life insurance provider with over 800 applications. © 2017 CA. Confidential. All rights reserved. KEY CHALLENGES Security flaws discovered in the latter part of SDLC Lower overall IT risk exposure and costs Increase quality throughout apps lifecycle
- 23. Manage API Performance Along With Consuming Applications Troubleshooting APIs Highly manual and time consuming Limited visibility into the impact of specific APIs API Management Gateway Improved performance monitoring of specific JVMs within the API gateway Application Performance Management (APM) Real-time, in-depth visibility into problematic APIs that directly impact application performance Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader Customer App Servers API Gateway LDAP Database Mainframe APM
- 24. SHIFT LEFT and SHIFT RIGHT – E2E APP PERFORMANCE Lack of visibility into the application performance during load testing Time wasted in building synthetic testing scripts Application Performance testing + Application Performance Monitoring Identify performance issues much earlier – SHIFT LEFT Savings from leveraging Jmeter scipts with ASM for synthetic monitoring - SHIFT RIGHT Innovation Competitive OUTCOMEIDEA Customer Loyalty Revenue Market Leader APM MonitoringDeployingIntegratingCoding TEST TEST
- 25. Continuous Delivery Director Open, Integrated DevOps Solutions from CA Technologies
- 26. 1 Major Release Every Year … along with 1-2 .dot releases CA RELEASE AUTOMATION + SERVICE VIRTUALIZATION + AGILE REQUIREMENTS DESIGNER • Release Every Month • Feature Focused Releases • Committed at Mid-Sprint • Beta Features in Sandbox • All Features Reviewed by Customers Prior to GA Testing Volume and Coverage Environment Setup Time Catch Code Change Defect Daily Run Frequency Build Validation Cycle 66% Reduction in minutes 14x Increase in daily runs On Demand 75% Reduction 4300%volume increase & 70%coverage increase CA is Drinking its Own DevOps Champagne BEFORE TODAY
- 27. DevOps Express Accelerating Adoption of DevOps Through a Collaborative Solution-Based Approach
- 28. Thank You! To request your copy of the new book, visit: http://bit.ly/DevOpsDigital
- 29. Senior Director, DevOps Solutions Anand.akela@ca.com Anand Akela @aakela Slideshare.net/CAInc Linkedin.com/in/anandakela ca.com