DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018
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The document outlines a DevOps workshop agenda aimed at sharing insights and frameworks for implementing DevOps in organizations, focusing on the need for a new model in IT due to changing technological and demographic landscapes. It emphasizes high-performance IT characterized by collaboration, automation, and continuous learning and discusses key organizational factors necessary for successful DevOps transformation. Additionally, it introduces methodologies such as OKRs and the DORA metrics framework to align teams and measure outcomes effectively.
DevOpsGuys Scaling DevOps @ #CIOWaterCooler - June 2018
- 1. www.devopsguys.com | Phone: 0800 368 7378 | e-mail: team@devopsguys.com | 2017 Scaling DevOps in the Enterprise Lessons learnt from implementing DevOps in the real world DOG - Public
- 2. 2 Agenda • Icebreaker – DevOps Inception Canvas – 10 mins • DevOps 101- 15 mins or 0 mins • Making sure we’re on the same page as what DevOps is… and isn’t! • Scaling DevOps – 15 mins or 30 mins
- 3. 3 Chatham House Chatham House Rule “When a meeting, or part thereof, is held under the Chatham House Rule, participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed”
- 4. DevOps Inception Canvas Start with some peer Sharing!
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- 7. www.devopsguys.com | Phone: 0800 368 7378 | e-mail: team@devopsguys.com | 2017 DevOps 101
- 8. 8 Why do we need a new model for IT? •Cloud Computing •Smartphones •Changing Demographics
- 9. 9 Organisations need to change John P. Kotter, “Accelerate!”, HBR The hierarchical structures and organizational processes we have used for decades to run and improve our enterprises are no longer up to the task of winning in this faster-moving world
- 10. 10 DevOpsGuys DevOps Defined #1 A set of patterns, practices and behaviours that are correlated with high-performing IT teams
- 11. 11 DevOpsGuys DevOps Defined #2 DevOps is the Art and Science of High- Performance IT
- 12. 12 DevOpsGuys DevOps Defined #3 DevOps = Speed + Stability
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- 19. 19 Organisational Success Factors Traditional Key Success Factor Modern Command & Control Management Style Autonomous Conservative Attitude to Change Experimental Silo Organisation Structure Collaborative Project-focussed Delivery Focus Product-centric Waterfall Delivery Model Iterative (Agile) Large (Huge) Batch size Smallest possible Monolithic Systems Architecture Loosely coupled Proprietary Technology Open (Source) Manual Processes Automated
- 20. 20 What does High-Performance IT look like?
- 21. 21 Warning – don’t focus on Speed over Stability! Source: State of DevOps Report 2017
- 22. 22 State of DevOps Report 2x as likely to success on objectives We found that high performers were more than twice as likely to achieve or exceed the following objectives: • Quantity of products or services. • Operating efficiency. • Customer satisfaction. • Quality of products or services provided. • Achieving organizational and mission goals. • Measures that demonstrate to external parties whether or not the organization is achieving intended results.
- 23. Scaling DevOps Q&A How do scale your DevOps Transformation
- 24. Product Management Moving from Projects to Products
- 25. 25 What is product management? Martin Eriksson, MindTheProduct.com I’ve always defined product management as the intersection between business, technology and user experience
- 26. 26 © 2011 Martin Eriksson.
- 27. 27 Product Management + DevOps
- 28. 28 Product & Service Management + DevOps
- 29. Organisational Design Aligning the organisation for Flow
- 30. 30 DEV TEAM OPS TEAM REQUIREME NTS TEAM TEST TEAM RISK COMPLIAN CE TEAM SELF SERVICE CLEAR API’S METERING AUTOMATIO N ETC… API SILOS SPECIFIC RESPONSIBILLI TY COST DRIVEN NO AUTONOMY PROJECT TEAMS NO FLOW Current Organisational Models
- 31. 31 ORGANIZATIONAL CHANGES INTELLIGENT INFRASTRUCTURE PLATFORM MISSION COMMAND END TO END CROSS- FUNCTIONAL VALUE DRIVEN AUTONOMOUS PRODUCT TEAMS CATALOG TEAM PLATFORM TEAM SHOPPING BASKET TEAM SEARCH TEAM SHIPPING TEAM API SELF SERVICE CLEAR API’S METERING AUTOMATIO N ETC…
- 34. DevOps Governance How do we manage DevOps teams?
- 35. 35 OKRs • Created @ Intel • Popolarised by John Doerr @ Google • Seeks to align teams via a cascading hierarchy of Objectives (goals) and Key Results (metrics) focussed on key customer Outcomes https://www.amazon.co.uk/Measure-What-Matters-Simple-Drives- ebook/dp/B078X4HKS9/
- 36. 36 OKR Hierarchy Vision Mission Strategic Goals Objectives + Key Results (OKRs) Tasks ALIGNMENT AUTONOMY
- 38. 38 • Sprint • 2 weeks 6 18 • Month • 2 sprints Aspirational (60%) • Quarter • 3 months • Annual • 12 months 1 2 3 Positive (70%) Considered (80%) Confident (95%) VisionPlanTasks Objectives
- 39. Building a Metrics Framework The DORA metrics framework
- 40. 40 Driving Experimentation We believe: Will result in: Increased test automation Improved IT Performance We will have the confidence to proceed when: We see a measurable improvement in Change Fail Rate and MTTR We believe: Will result in: <this capability> <this outcome> We will have the confidence to proceed when: <we see a measurable signal> Hypothesis-driven development: Barry O’Reilly: http://barryoreilly.com/2013/10/21/how-to-implement-hypothesis-driven- development/
- 41. 41 The DORA Metrics Framework • Suitable for individuals, teams, departments or organisations. • Suited to technical and non-technical teams. • Suitable for top down and bottom up metrics.
- 42. 42 Outputs v Outcomes Let’s pretend: we are a highway construction company: https://hbr.org/2012/11/its-not-just-semantics-managing- outcomes OutcomesOutputs • Number of highway miles built • Number of highway miles repaired • Number of bridges built • etc • Improved Traffic flow • Reduced Travel times • Reduction in Accidents
- 43. 43 Example Outcomes • Organisational Performance • IT Performance • Team Engagement • Customer Satisfaction • Brand Awareness • Business Efficiency • Engineering Excellence • Career Progression
- 44. 44 Example 1: IT Performance Test Automation Version Control Deployment Automation IT Performance (Speed & Stability) Deployment Frequency Lead time for change MTTR Change fail rate % Total test coverage Unit test coverage % Application code in VC % App config code in VC % Infrastructure code in VC % Deployments Automated OutcomesOutputsRemember!
- 46. Background - How DevOpsGuys can help?
- 47. 47DOG-Internal
- 48. 48 DevOps Client Engagement Process DISCOVER VALIDATE SCALE OPTIMISE • Establish goals & objectives • Highlight drivers for adoption • Assessment of DevOps Maturity • Create actionable next steps • Deliver learning pathways • Create initial delivery & platform teams • Develop and build a Minimum Viable DevOps Pipeline • Migrate pilot workloads as representative use cases • Validate applications and operations on the DevOps Pipeline • Map security, compliance and operational approaches against new controls • Position the organisation to adopt DevOps at scale • Expand delivery & platform teams • Workloads and data migration / production cutover • Implementation of DevOps Target Operating Model • Knowledge transfer and enablement • Post migration support and handoff of applications • Executive presentation, training and handoff • Ongoing improvement of implemented solutions. • Continued knowledge transfer and enablement. • Continued coaching and mentoring. 01 02 03 04
- 49. 49 Cloud Engineering Engagements Inception Day An intense day of workshops to uncover what your solution really needs to solve and provide expert technical advice and guidance on how this can be achieved. Build, Test and Transition Build the cloud platform; bringing a minimum viable service into production to prove the design principles and then iterating. Continually transitioning into service; either with the your operational teams or the CloudOps managed service Operate and Optimise The expert teams that built your platform retain responsibility for its ongoing operations and optimisation. Flexible managed service and support options aligned to your operating model. Discovery and Design Collaboratively design and architect the platform, considering its reliability, operability and security. Build any spikes or POCs that are needed and plan the main build or migration phase.
- 50. 50 Call to Action • Goal - Drive Cloud consumption by driving DevOps Adoption 1. Help you drive DevOps & Cloud thought leadership into your accounts via webinars, client briefings, presentations etc 2. Run a DevOps Transformation Workshop • 2-3 hours of structured Transformation brainstorming 3. Cloud Migration Engineering • Accelerate their adoption by helping them deliver • (like Skyscanner, Wealthify etc)
- 51. Background - DevOpsGuys Intro The story so far…
- 52. 52 Founders JAMES SMITH A commercially-focused IT Professional with a 20 year record of driving growth in revenue. Delivered ecommerce systems for Dell, Pizza Hut & RAC - transacting millions of orders and more than $150 million in revenue a year. STEVE THAIR A highly experienced IT professional with over 25 years’ experience across system development and infrastructure operations. Steve is one of 6 Microsoft Regional Directors in the UK. DOG-Internal
- 53. 53 Company Overview • Founded 2013 • 70 Staff • 30+ Clients • £7.2m turnover FY18 • Headquartered in Cardiff • Established as thought leaders in DevOps • Quoted by Gartner and Forrester in commissioned research • Microsoft customer advisory board for DevOps • Winner – 2016 Wales Start Up Awards “DevOpsGuys are luminaries in the UK DevOps space.” Gene Kim, Author – “The Phoenix Project” DOG-Internal
- 54. 54 £3M investment by BGF
- 55. 55 UK Wide Customers & Team
- 56. 56 OUR VISION IS TO CONNECT PEOPLE & TECHNOLOGY, TO CREATE POSITIVE CHANGE Vision DOG-Internal
- 57. 57 OUR MISSION IS TO BE THE WORLD'S LEADING AUTHORITY IN IMPLEMENTING HIGH-PERFORMANCE IT Mission DOG-Internal
- 58. 58DOG-Internal
- 61. 61 Acknowledgements & Awards “20 UK-based tech start-ups you should know about.” “100 DevOps leaders, enthusiasts, and experts you should follow today.” “I consider DevOpsGuys luminaries in the DevOps space because of all their work to help large, complex organizations understand how they can adopt DevOps principles and practices”. Gene Kim, co-author of “The DevOps Handbook" and "The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win” DOG-Internal