Difference of HRM policy and rules between Developed and Developing country
- 1. 1 Assignment on: Difference of HRM policy and rules between Developed and Developing country Corse Title: Manpower planning and Forecasting Department of Business Administration City University Kangna, Ashulia, Dhaka. Submitted to: Sifat Siddiqui Lecturer Manpower planning HRM 405 Department of BBA Submitted by: S.M. Salman Haque ID: 142360330 36th BBA Date of Submission: 15.2.2018
- 2. 2 Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. Its operate its action in USA WALMART & IKEA AND WALLMART HUMAN RESOURCE MANAGEMENT Policy and Rules: Forecasting: Walmart and IKEA Forecast its Workforce needs to ensure capacity to address change in Customer demand. They folly this fooling methods to forecasting their workforce Bottom-up approach Tread Analysis Delphi methods The both company Accepts online application Through There Online page / Website Both organizations human resource management uses various external recruitment sources. The following are the most significant for the firm Respondents to job advertisements Campuses Previous applicants Recruitment Methods How to apply for a job in IKEA AND WALLMART If worker are interested in working in IKEA AND WALLMART, go through a list of open positions. If worker find any of them interesting and if worker meet the requirements, apply via a button directly in an advertisement. If there is no open position interesting for worker but worker want to work in IKEA AND WALLMART, send us applicant CV. Worker will get an e-mail answer about receiving applicant request or CV in both cases.We assess delivered applications then and choose from applicants several most suitable
- 3. 3 candidates for the particular job position. We invite those candidates via e-mail or phone to participate in a selection process. How a selection process runs? Selection process usually consists of three rounds. First of them is assessment center, second one is a personal interview with a future manager and third one is a personal interview with a boss of this manager. Assessment center Assessment center is a way how we can get to know more about our future colleagues when they are solving different tasks and discuss with others. There are about 10 applicants participating. Both group tasks which worker will solve together with other participants and individual tasks are included. The great advantage is that worker can get a feedback from one of the assessors if worker want to. Worker will get to know about applicant strengths and weaknesses important for applicant career, where applicant advantages are and where worker can improve. Second round Two or three candidates who pass to the second round are chosen based on the assessment center results. The second round is a personal interview with a future manager. We do not ask tricky questions. We appreciate the most applicant honesty. We could ask worker to fill in a personal test as a part of the interview. If worker want to ask anything about applicant future job, this is the right time to ask. Personal interview The third round is a personal interview between the most suitable candidate and the boss of applicant future manager, so called grandparent principle. We are also interested in a candidate's motivation to work in IKEA AND WALLMART in this phase and what expectation he/she has. What can worker expect from IKEA AND WALLMART during a selection process? Worker do not have to worry about a selection process. It is not an examination, the whole process runs in a funny and friendly atmosphere. We recommend worker to find out basic information about IKEA AND WALLMART business. But the major part of the interview will be about worker and applicant future job. IKEA AND WALLMART informs worker about worker results and next steps after finishing each round of the selection process. We agree on a start date and mutual signing of a working contract after successful passing all the rounds.
- 4. 4 Aarong is one of the retail chains in Bangladesh operating under BRAC. The organization was established in 1978. Aarong operates production units in rural and semi-urban areas as a part of its social enterprise model and provides the market linkage through its own retail outlets.[1 Brothers Furniture Ltd. Dhaka Brothers Furniture Ltd is a name that is synonymous with quality modern productions; our professionals have a combined experience with furniture productions of over three decades. Their technical skills and experiences are not only limited within the territory of Bangladesh, Aarong & Brothers Furniture Ltd HUMAN RESOURCE MANAGEMENT: Recruitment and Selection Transfer means moving or shifting staffs from one place to another place for job purpose. All the transfer related activities are performed by HR department in Aarong & Brothers Furniture. In Aarong & Brothers Furniture two types of transfer are seen. ttendance Attendance of staffs is taken for counting salary. For taking attendance punching machine is used in Aarong & Brothers Furniture. Every regular staff must have to come in the office before 8:45 am in the morning and punch the punching machine. In Aarong & Brothers Furniture there are different types of leave facility for staffs. Those leave includes regular/earned leave, sick/accidental leave, maternity leave, paternity leave, higher study leave, extra ordinary leave, transfer leave and compulsory leave. Each sort of leave requires different rules. For example, in case of regular/earned leave,
- 5. 5 For improving the performance of staffs performance appraisal is given. In this organization performance appraisal is given to all regular staffs who hold a PIN (Personal Identity Number). In Aarong & Brothers Furniture the job of every confirmed staff is confirmed if she/he has provided one year of continuous service and the provided performance is satisfactory. If the performance of the staff is not satisfactory, the job will be terminated after completion of probation period of the staff. Job separation means ending the job or termination of employment. In Aarong & Brothers Furniture job termination can be voluntarily done by the staff or involuntarily done by the employer or organization‟s policy. Grievance management is one of the job responsibilities of HR department. Aarong & Brothers Furniture puts a lot of emphasis on grievance management. The steps in the procedure of grievance management are submission of written complaint/incident report or accusation from the victim to the HR department, issuing show cause letter to the accused person or form an investigation committee, accepting show cause reply within three to seven days or preparing investigation report, making decision based on the organization‟s policy or according to the recommendation of the investigation committee. rization Sometimes the staffs of Aarong & Brothers Furniture have to stay outside the country for attending training, attending seminars, participating in any international fair and so on. And sometimes they have to stay places within country for official purpose. For this reason they are entitled to get allowance. The HR department of Aarong & Brothers Furniture ensures housing allowance and distance allowance for the staffs who works in the 13 foundation centers. The staffs of foundation have to stay various places in Bangladesh for job purpose. Sometimes in some sub-centers there are no housing facility and transportation facility. In Aarong & Brothers Furniture temporary staffs are those who have no PIN (Personal Identity Number). There are some casual workers. When their service is needed, they are being called to do their service.
- 6. 6 In this organization there are some staffs who are in official level such as General Manager, Deputy General Managers, Officers etc.. Aarong & Brothers Furniture Health Care Service Health care services are one of the services provided by Aarong & Brothers Furniture. The doctor helps for sickness problem of staffs and verifies the test reports for sick leaves. Moreover if some staff is hospitalized for accident, Files are prepared for documentation purpose. In Aarong & Brothers Furniture the HR department keeps record of each staff. They have EDMS (Employee Database Management System) software where they record all the data about the staffs. Besides, they prepare files for each staff. After preparing appointment letters for Sales Associates, those appointment letters are sent to the outlets. In Aarong & Brothers Furniture every regular staff has to start their job as a temporary worker. After that they have to complete their period of probation. The period of probation for corporate staffs is one year and for sales associates and café staffs, it is six months. When a staff completes his/her period of probation and his/her performance is satisfactory, his/her job will be confirmed. Through confirmation letter they are informed about their confirmation. One of my job responsibilities was preparing confirmation letters for selected staffs who are entitled to be confirmed. Sometimes staffs are transferred from one department to another department or one place to another place. In this organization transfer letter is issued before one week of the joining date at the new work place. One copy of the transfer letter is given in the previous work place, one copy is sent in the new work place, one copy is provided to the respective staff and one copy of that transfer letter is used to prepare documentation in HR department. When I was doing internship in Aarong & Brothers Furniture, some staffs were transferred form one place to another place. My responsibility was preparing transfer letters for them. Experience letter is given to the staffs who leave the organization or some other reasons. Generally, the staffs who do resign form their jobs are given experience letter. Besides, for
- 7. 7 taking bank loan, admitting children in educational institutions experience letter is needed. When staffs require experience letter, HR department prepare experience letter and provide it In Aarong & Brothers Furniture it is seemed that staffs are transferred from one area to another area such as from Manikganj to Sherpur. The staffs who has been transferred might not be eager to move form the area in which he is currently working. Sometimes it seemed that the family of the staffs is living in one area and he has been transferred in another area. In that situation the staffs is forced to go in the new workplace whether he want to work there or not. For taking attendance of every regular staff punching machine is used. Sometimes by mistake staffs do not punch the punching machine and sometimes due to finger problem (cut in the finger and so on) the machine doesn‟t accept attendance. Moreover, sometimes due to technical problem, the machine does not work. Besides, sometimes software problem occurs and attendance is not recorded in the HRMS (Human Resource Management System) software. In this case the respective worker takes attendance approval from his department‟s head and submits it in the HR department. It is a common problem for the staffs. The staffs who are going to take leave they has to fill up leave form. Staffs are not sincere of filling up the form and don‟t fill up the form properly. Even they would go to the leave without filling up the leave form. And without the approval of the respective department‟s head‟s approval, the staffs submit the leave form which is not according to rule. Sometimes to staffs take the leave form and submit the form after returning from leave that means on time. It creates problem in counting leaves and calculating salary of the respective staff. Aarong & Brothers Furniture put a lot of importance on performance appraisal and try to ensure fair procedure in the evaluation procedure. But The HR department of Aarong & Brothers Furniture has to face lots of problem at the time of evaluating the performance of staffs. All the departments do not fill up the performance evaluation form within the time frame that means time management problem occurs. All the temporary staffs in Aarong & Brothers Furniture have to sign in attendance register at the time of entering the organization. They have no PIN (Personal Identity Number) and their information is not updated in EDMS (Employee Database Management System). Sometimes for counting their salary their information is needed. At that time Aarong & Brothers Furniture‟s HR department face information unavailability problem for temporary staffs.
- 8. 8 Recommendations : From the critical observation of the job role and responsibilities of HR department (Human Resource Department) of Aarong & Brothers Furniture, some problems have been identified. For each problem some recommendations are suggested. Those recommendations are given below: Aarong & Brothers Furniture HR department should talk to the bdjobs website authority to solve the technical problem. They have an official website for collecting CVs (hr.outlet.Aarong & Brothers Furniture@brac.net). They should mention this website in their job advertisement to send their CVs as a backup as they are aware of the technical problem of bdjobs website. Moreover they can mention their mailing address in the job advertisement and collect hardcopies of CVs of job candidates. Aarong & Brothers Furniture to find out qualified area based staffs for some positions. So they can take area based staffs and provide training on the skills required to carry out job responsibilities. Training can help to build up specific job skills and achieve a standard level of qualification among the staffs. For example, they need trained cook for Moulvibazar outlet. They can take novice cook from Moulvibazar and provide training on cooking. confirmation letters they can record all the information of staffs in the EDMS (Employee Database Management System) software. Instead of filing they can input all the necessary information about staffs in that software. Moreover, HR department of Aarong & Brothers Furniture faces problem in counting salary of temporary staffs due to unavailability of information, they should record the information of temporary staffs in their EDMS software. Besides, their attendance should be recorded properly. ation form to each department they can provide rules of filling up those forms and last submission date in a printed paper with those forms. Moreover before providing performance evaluation forms to departments, HR department of Aarong & Brothers Furniture can arrange one day training for evaluators on how to evaluate the performance of staffs and how to fill up those forms. Aarong & Brothers Furniture. They should sort out the problem. If needed they can introduce other system such as magnetic name card system or they can use both punching machine and attendance/working register. When any staff would give objection about punching machine or attendance problem, then the working/attendance register can solve the problem. department personnel responsible for leave management should provide instruction for filling up the leave form. If possible the respective staff might fill up the form instantly and the staffs responsible for leave management can check the form whether the form is properly filled up or not.