DIFFICULT CONVERSATIONS and 6 Ways to Prepare
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The document provides a guide for sales leaders on how to prepare for difficult conversations by identifying the personality styles of individuals involved, organizing thoughts and emotions, and seeking HR assistance. It emphasizes the importance of role-playing the conversation with a manager, documenting the conversation for performance management, and acknowledging the human element in these challenging interactions. The document encourages sharing additional tips in the comments section.
DIFFICULT CONVERSATIONS and 6 Ways to Prepare
- 1. HAVING DIFFICULT CONVERSATIONS 6 THE SALES LEADERS GUIDE TO WAYS TO PREPARE
- 2. PREPARATION #1 Identify the personality style of the person you are having the conversation with HAVING DIFFICULT CONVERSATIONS How would you define their style? (Direct, Social, Analytical, Harmony). Once you determine this, you can tailor your approach to the best way to have a calm and effective conversation.
- 3. Write down what you want to say to that individual PREPARATION #2 HAVING DIFFICULT CONVERSATIONS Sometimes our emotions are hard to organize and if you want there to be a clear outcome, your message needs to be that way too! Get your thoughts and message on paper and you'll be amazed at how much that helps.
- 4. Ask HR if you're unsure of how to approach it. PREPARATION #3 HAVING DIFFICULT CONVERSATIONS HR (The Human Resources department) are professionals of having these types of conversations and they could provide you with some practical advice and tips.
- 5. Role play your conversation with your manager first PREPARATION #4 HAVING DIFFICULT CONVERSATIONS The first time you have your difficult conversation shouldn't have to be with that person. Your manager could be a good resource to role play the conversation with and getting coaching to making sure you get your message across.
- 6. Be prepared to document the conversation in a written format PREPARATION #5 HAVING DIFFICULT CONVERSATIONS Part of performance management is documenting the occurrence of the event with specific details involved (dates, words, actions) to be used later down the line if things don't improve. Don't just rely on the conversation itself. Having written documentation is critical.
- 7. Remember that you are both human and this is difficult to do PREPARATION #6 HAVING DIFFICULT CONVERSATIONS We all make mistakes, but with some there can be serious consequences. This is an important moment in this person's growth & development as well as our own.
- 8. JOIN THE COMMENTS What other tips do you have for having difficult conversations?