SlideShare a Scribd company logo
Recognising informal elearning
with digital badging: evidence
for a sustainable business
model
Patrina Law, Head of Free Learning
The Open University
Patrina.Law@open.ac.uk
@HigherEdPatrina
www.slideshare.net/patrinalaw
Why do we do free learning?
What is ?
Comprehensive: Over 900 free courses 1-100
hrs in length.
Representative: From introductory to masters.
Inspiring: Enriched with
inspiring topical videos,
interactive games,
quizzes, polls and
articles.
Rewarding: Recognising progress and
achievements through personal profiles,
certification and digital badging.
4
Our commitment to ‘open’
How does informal learning
begin?
Syndication of free assets
Why is OpenLearn important?
7
Enquirers: 13% of visitor
enquire about qualifying
with the OU.
39m
Total visitors worldwide
inspired by free learning
from the OU since launch.
4.9m New visitors every year.
Social Impact: OpenLearn helps
ensures our campus remains truly
open, with academic perspectives
on important community issues.
0.5m
Our research: who are our informal learners?
Research projects in 2013, 2014 and 2015:
• Demographic profiling of learners, students and teachers
• Understanding how the content serves learners’ needs
• Examining how free educational content is influences the
progression to formal study
• Understanding learners’ challenges and successes
• Discovering what learners want and how this is changing
• Evaluating the impact of the ‘recognition’ for informal learning
9
What do our surveys tell us?
What we know about our OpenLearn learners
“I can definitely say that I
wouldn’t have taken the risk
of paying so much to do a
degree if I hadn’t been able
to test the water through
OpenLearn.”
“ The free extracts of
courses gave me
confidence to enroll in
my first module…I
have also been using
them to practice time
management. ”
“ It's free! I can't afford
the costs of university
courses since it all
went sky high. ”
“ I fell into OpenLearn
because I was priced
out of other studies. ”
“ Thank you for
providing a resource for
people that cannot get
to a facility due to
physical and/or
financial difficulty.
Being out of the
workforce is hard; it is
easy to feel closed off
from particular
changes. These
courses make it
possible to keep the
mind active, learn and
try to stay current…with
the advancement of
technology. ”
What do informal learners want now?
58% declare improved confidence in their ability to study.
38% are students. 10% enrol: 29% of these are OU students.
80+% want OU-branded recognition for informal learning.
Cross (2007) describes informal learning as ‘the unofficial,
unscheduled, impromptu way people learn’ but in an environment
where ‘...no one assigns grades…’ and ‘...no one takes attendance.’
We have moved from Cross’ anonymous world to one of identified
informal learning. Whilst learning is still taking place as a
supplement to formal learning there is a growing demand and
expectation that informal learners want recognition for their
achievements and engagement that can be acknowledged beyond
a closed forum of learners.
Why award badges?
Image credits: Thornhill School http://thornhillschool.org.uk/current/latest-news/-/post/blue-peter-badges; and Patrina Law.
A means to recognise learning, to
motivate learners, and to provide
evidence of skills and achievements
in a variety of formal and informal
settings
Digital badges in HE
Research tells us that they are used:
1. by educators in MOOCs to reward and motivate
learners to participate in a group.
2. by learners to let others know of their mastery
usually in closed, online, tutored environments.
3. by universities as a method of encouraging first
year students to complete.
Awarding of a badge can often be a manual activity.
Badged Open Courses (BOCs) on OpenLearn
Require learners to progress at their
own pace and not in a cohort, in
specially designed courses.
Badges are applied to support and
motivate learners who, in the
informal sector, are often from
underserved groups.
Engaging with learners – informal and formal
Launched in 2015, Badged Open Courses:
1. Give informal learners the recognition they’ve requested.
2. Give prospective students the skills to be prepared for
undergraduate study.
3. Give our current students a means of developing and
displaying skills relevant to career progression.
 Created using repurposed module content or via current
module production
 Cheaper to produce than our MOOCs
 No tutoring overhead
 Badging infrastructure interoperable with open standards
Badge display
Mozilla Backpack
My OpenLearn Profile Social networks e.g.
LinkedIn
Printable certificate
BOC assessment framework
• Learners need to achieve 50% to
pass an assessment
• Learners are given three
attempts
• If they fail on the third attempt,
they can retake after 24 hours
• Practice assessment is available
throughout the course
• All pages of the course must
have been ‘read’
• Formal assessment takes place
halfway and at the end
Two successful assessments = 1 badge
The business case for free learning
• A showcase for new students
• A taster of paid-for content
• Confidence building
• A taster for studying online
and at a distance
• For OpenLearn, direct click-
through to make an enquiry
• Re-using/repurposing course
content reduces costs
• Improved grades and
confidence in students
BOC impact – supporting the business case
Initial findings (since March):
o 1300 badges issued
o The BOCs are generating over 12,000
new visitors a month to OpenLearn
o They drive a very high proportion of
learners to click-through to make an
enquiry to the OU (~28%)
o Completion rates of BOCs are higher than
our MOOCs
o 250 formal module registrations have
been made (mostly entry level)
o 2000 prospectus requests
o Satisfaction rates are very high (~98%)
o Surveys have also shown that up to 57%
say that they will be sharing their
achievements with an employer or
prospective employer
BOC impact – qualitative data analysis
 BOCs as a motivator and for recognition
 71% perceive digital badge and certificate as equally
important
Responses to ‘What does earning a badge mean to you?’
Source: SurveyMonkey. End of course survey, English skills for learning.
“The basic
accreditation from
these badges adds
more value to the work
I put in”
“Thank you for giving
me the confidence to
do something I thought
I had no intellect to
actually do”
BOC impact – qualitative data analysis
 BOCs supporting professional development
 39-57% will show badge to employer
 BOCs as preparedness and driver for study
 Promising demographic for undergraduate recruitment in terms of age
(younger than OpenLearn overall) and existing qualifications: 7-17%
hold undergraduate degree compared to 26% on OpenLearn
(MOOCs >70%)
 Reasons for studying: Professional development (84%), personal
interest (78%), preparation for study (54%)
 58% had not taken online course before
“a good talking point
and something to
include on my CV”
“Refreshed my maths
skills and going on to do
the open learn English
course, will be applying to
do an access course in
March”
BOC impact – qualitative data analysis
 Identified informal learners are clear about how they like to learn
Responses to ‘Please rate how you felt about the different ways of learning on
OpenLearn’.
Source: SurveyMonkey. End of course survey, Succeed with maths Part 1
BOC impact – reasons for studying…
Word cloud source: SurveyMonkey. End of course survey, Succeed with maths Part 1
What employers
want
e.g. resilience,
negotiation,
followership,
commercial
awareness and
communication,
working in
culturally diverse
teams
Badge metadata
enhanced
e.g. with level of
participation,
production of
artefact,
assessment type,
by sector, by
industry
HEAR /
extended
transcript
Education Design
Lab, collaborating
employers + collaborating
badge providers
Next steps
1. Platform enables rapid feedback for interoperable
innovation with the VLE (Moodle)
2. Continue to experiment in the open with digital
credentialising and ‘volunteer’ social support
3. Extending curriculum to new postgraduates, plus subject-
specific clusters, employability, workplace skills
4. Delivery of BOCs to offender learners (UK and Australia)
5. Working with Centre for Recording Achievement for the
UK to recognise Digital Badging in HE.
6. OU BOCs on OU Student Record and HEAR.
@HigherEdPatrina
www.slideshare.net/patrinalaw

More Related Content

PDF
The application of open digital badging at the OU UK and its future in he
PDF
Digital Badging at the Open University
PDF
2006-2016. Ten years of OpenLearn
PDF
Coursera Impact Revealed: Learner Outcomes in Open Online Courses
PDF
BIz Model for Coursera
PDF
Coursera Final
PDF
Udacity 2105, pdf
PPTX
Udacity Overview (Generic) Dec14 (1)
The application of open digital badging at the OU UK and its future in he
Digital Badging at the Open University
2006-2016. Ten years of OpenLearn
Coursera Impact Revealed: Learner Outcomes in Open Online Courses
BIz Model for Coursera
Coursera Final
Udacity 2105, pdf
Udacity Overview (Generic) Dec14 (1)

What's hot (20)

PDF
Learning and teaching reimagined - how are student needs changing?
PDF
Udacity growth ideas
PPTX
Shaping the digital future of FE and skills - learner experience
PPTX
Intl ACAC Webinar Coalition Access
PPTX
Using social media in teaching
PDF
How are students actually using technology? EMEA Online Symposium 2020
PPTX
RIDE2013 presentation: How people learn in Massive Online Open Courses
PPTX
OACACA Webinar Wednesday - Developing Recruitment Strategies
PPT
How to Start an Online Program
PDF
PPTX
Why is the college discovery process so broken? Our solution (1st pitch)
PPTX
Growing a digitally capable culture: from vision to action
PPTX
Understanding learning gain and why this might matter to you
PPTX
Shaping the digital future of FE and skills - staff experience
PPTX
Learning and teaching reimagined, a new dawn for higher education?
PPTX
Student digital experience insights survey 2020: UK higher education (HE) sur...
PDF
Student digital experience tracker experts
PPT
Educause 2011 Bridging The Distance Across Time and Space
PPTX
Old wine in new bottles? Exploring MOOCs
PDF
SXSW Interactive 2015 - Redefining the Resume
Learning and teaching reimagined - how are student needs changing?
Udacity growth ideas
Shaping the digital future of FE and skills - learner experience
Intl ACAC Webinar Coalition Access
Using social media in teaching
How are students actually using technology? EMEA Online Symposium 2020
RIDE2013 presentation: How people learn in Massive Online Open Courses
OACACA Webinar Wednesday - Developing Recruitment Strategies
How to Start an Online Program
Why is the college discovery process so broken? Our solution (1st pitch)
Growing a digitally capable culture: from vision to action
Understanding learning gain and why this might matter to you
Shaping the digital future of FE and skills - staff experience
Learning and teaching reimagined, a new dawn for higher education?
Student digital experience insights survey 2020: UK higher education (HE) sur...
Student digital experience tracker experts
Educause 2011 Bridging The Distance Across Time and Space
Old wine in new bottles? Exploring MOOCs
SXSW Interactive 2015 - Redefining the Resume
Ad

Viewers also liked (18)

PPTX
API-diskusjonen
PDF
8th grade list 2014
PDF
In grammars we trust: LeadMine, a knowledge driven solution
PPT
Developing sustainable business models for institutions’ provision of open ed...
DOCX
Narmada Kannan_Resume
PDF
Infografik: Wie fit ist Deutschland für die Zukunft?
PPTX
Information Architecture class13 04 10
PDF
asdfasdf
PPTX
presentation for BPC
PDF
Story Testimonial Pitch
PPT
National and global public inclusive infrastructures
PPTX
Revolutionising the Journal through Big Data Computational Research
PDF
Scaling mondrian
PDF
Daily Newsletter: 15th December, 2010
PDF
Receta pinxto banderilla olmeda origenes
DOCX
Prueba de portada
PDF
From Macro to Micro: Greening Your Campus HANDOUT
PDF
Applying testing mindset to software development
API-diskusjonen
8th grade list 2014
In grammars we trust: LeadMine, a knowledge driven solution
Developing sustainable business models for institutions’ provision of open ed...
Narmada Kannan_Resume
Infografik: Wie fit ist Deutschland für die Zukunft?
Information Architecture class13 04 10
asdfasdf
presentation for BPC
Story Testimonial Pitch
National and global public inclusive infrastructures
Revolutionising the Journal through Big Data Computational Research
Scaling mondrian
Daily Newsletter: 15th December, 2010
Receta pinxto banderilla olmeda origenes
Prueba de portada
From Macro to Micro: Greening Your Campus HANDOUT
Applying testing mindset to software development
Ad

Similar to Digital badging at the OU (20)

PPT
Digital badging at The Open University: identified informal learning
PPT
Digital Badging at The Open University EADTU'14
PPTX
Ten years of open practice: a reflection on the impact of OpenLearn  
PPT
Badging Open Content at The Open University
PPTX
Digital Skills Gap Peer Learning Activity - Role of Open Badges in open non-f...
PDF
Design Patterns for Badge Systems in Higher Education
PPTX
Open Badges...more than Gamification or Gold Stars
PPTX
What are Open Badges?
PPTX
Badges at the formal/informal interface: badge use, functioning and learners ...
PDF
Open Bades Action Lab
PPTX
Open Badges and the Recognition of Prior Learning
PDF
Open Badges in Education
PPTX
Open Badges: Making Learning Visible (MADLaT 2014)
PPTX
Open Badges for Higher Education
PDF
Scaling up Open Badges for Open Education
PDF
Open Badges for Open Education
PPTX
OpenCreate OpenTEL SIG presentation.pptx
PDF
Mozilla Open Badges for Assessment
PDF
OpenLearn and students
PPTX
Informal recognition routes: Learn more about Open Badges
Digital badging at The Open University: identified informal learning
Digital Badging at The Open University EADTU'14
Ten years of open practice: a reflection on the impact of OpenLearn  
Badging Open Content at The Open University
Digital Skills Gap Peer Learning Activity - Role of Open Badges in open non-f...
Design Patterns for Badge Systems in Higher Education
Open Badges...more than Gamification or Gold Stars
What are Open Badges?
Badges at the formal/informal interface: badge use, functioning and learners ...
Open Bades Action Lab
Open Badges and the Recognition of Prior Learning
Open Badges in Education
Open Badges: Making Learning Visible (MADLaT 2014)
Open Badges for Higher Education
Scaling up Open Badges for Open Education
Open Badges for Open Education
OpenCreate OpenTEL SIG presentation.pptx
Mozilla Open Badges for Assessment
OpenLearn and students
Informal recognition routes: Learn more about Open Badges

Recently uploaded (20)

PPTX
Digestion and Absorption of Carbohydrates, Proteina and Fats
PPTX
History, Philosophy and sociology of education (1).pptx
PDF
What if we spent less time fighting change, and more time building what’s rig...
PDF
Practical Manual AGRO-233 Principles and Practices of Natural Farming
PDF
Complications of Minimal Access Surgery at WLH
PPTX
Unit 4 Skeletal System.ppt.pptxopresentatiom
PDF
LNK 2025 (2).pdf MWEHEHEHEHEHEHEHEHEHEHE
PDF
RMMM.pdf make it easy to upload and study
PDF
IGGE1 Understanding the Self1234567891011
PDF
احياء السادس العلمي - الفصل الثالث (التكاثر) منهج متميزين/كلية بغداد/موهوبين
PDF
GENETICS IN BIOLOGY IN SECONDARY LEVEL FORM 3
PDF
Chinmaya Tiranga quiz Grand Finale.pdf
PDF
Supply Chain Operations Speaking Notes -ICLT Program
PPTX
Radiologic_Anatomy_of_the_Brachial_plexus [final].pptx
PDF
RTP_AR_KS1_Tutor's Guide_English [FOR REPRODUCTION].pdf
PDF
A GUIDE TO GENETICS FOR UNDERGRADUATE MEDICAL STUDENTS
DOC
Soft-furnishing-By-Architect-A.F.M.Mohiuddin-Akhand.doc
PPTX
A powerpoint presentation on the Revised K-10 Science Shaping Paper
PDF
1_English_Language_Set_2.pdf probationary
PPTX
202450812 BayCHI UCSC-SV 20250812 v17.pptx
Digestion and Absorption of Carbohydrates, Proteina and Fats
History, Philosophy and sociology of education (1).pptx
What if we spent less time fighting change, and more time building what’s rig...
Practical Manual AGRO-233 Principles and Practices of Natural Farming
Complications of Minimal Access Surgery at WLH
Unit 4 Skeletal System.ppt.pptxopresentatiom
LNK 2025 (2).pdf MWEHEHEHEHEHEHEHEHEHEHE
RMMM.pdf make it easy to upload and study
IGGE1 Understanding the Self1234567891011
احياء السادس العلمي - الفصل الثالث (التكاثر) منهج متميزين/كلية بغداد/موهوبين
GENETICS IN BIOLOGY IN SECONDARY LEVEL FORM 3
Chinmaya Tiranga quiz Grand Finale.pdf
Supply Chain Operations Speaking Notes -ICLT Program
Radiologic_Anatomy_of_the_Brachial_plexus [final].pptx
RTP_AR_KS1_Tutor's Guide_English [FOR REPRODUCTION].pdf
A GUIDE TO GENETICS FOR UNDERGRADUATE MEDICAL STUDENTS
Soft-furnishing-By-Architect-A.F.M.Mohiuddin-Akhand.doc
A powerpoint presentation on the Revised K-10 Science Shaping Paper
1_English_Language_Set_2.pdf probationary
202450812 BayCHI UCSC-SV 20250812 v17.pptx

Digital badging at the OU

  • 1. Recognising informal elearning with digital badging: evidence for a sustainable business model Patrina Law, Head of Free Learning The Open University Patrina.Law@open.ac.uk @HigherEdPatrina www.slideshare.net/patrinalaw
  • 2. Why do we do free learning?
  • 3. What is ? Comprehensive: Over 900 free courses 1-100 hrs in length. Representative: From introductory to masters. Inspiring: Enriched with inspiring topical videos, interactive games, quizzes, polls and articles. Rewarding: Recognising progress and achievements through personal profiles, certification and digital badging.
  • 4. 4 Our commitment to ‘open’
  • 5. How does informal learning begin?
  • 7. Why is OpenLearn important? 7 Enquirers: 13% of visitor enquire about qualifying with the OU. 39m Total visitors worldwide inspired by free learning from the OU since launch. 4.9m New visitors every year. Social Impact: OpenLearn helps ensures our campus remains truly open, with academic perspectives on important community issues. 0.5m
  • 8. Our research: who are our informal learners? Research projects in 2013, 2014 and 2015: • Demographic profiling of learners, students and teachers • Understanding how the content serves learners’ needs • Examining how free educational content is influences the progression to formal study • Understanding learners’ challenges and successes • Discovering what learners want and how this is changing • Evaluating the impact of the ‘recognition’ for informal learning
  • 9. 9 What do our surveys tell us?
  • 10. What we know about our OpenLearn learners “I can definitely say that I wouldn’t have taken the risk of paying so much to do a degree if I hadn’t been able to test the water through OpenLearn.” “ The free extracts of courses gave me confidence to enroll in my first module…I have also been using them to practice time management. ” “ It's free! I can't afford the costs of university courses since it all went sky high. ” “ I fell into OpenLearn because I was priced out of other studies. ” “ Thank you for providing a resource for people that cannot get to a facility due to physical and/or financial difficulty. Being out of the workforce is hard; it is easy to feel closed off from particular changes. These courses make it possible to keep the mind active, learn and try to stay current…with the advancement of technology. ”
  • 11. What do informal learners want now? 58% declare improved confidence in their ability to study. 38% are students. 10% enrol: 29% of these are OU students. 80+% want OU-branded recognition for informal learning. Cross (2007) describes informal learning as ‘the unofficial, unscheduled, impromptu way people learn’ but in an environment where ‘...no one assigns grades…’ and ‘...no one takes attendance.’ We have moved from Cross’ anonymous world to one of identified informal learning. Whilst learning is still taking place as a supplement to formal learning there is a growing demand and expectation that informal learners want recognition for their achievements and engagement that can be acknowledged beyond a closed forum of learners.
  • 12. Why award badges? Image credits: Thornhill School http://thornhillschool.org.uk/current/latest-news/-/post/blue-peter-badges; and Patrina Law. A means to recognise learning, to motivate learners, and to provide evidence of skills and achievements in a variety of formal and informal settings
  • 13. Digital badges in HE Research tells us that they are used: 1. by educators in MOOCs to reward and motivate learners to participate in a group. 2. by learners to let others know of their mastery usually in closed, online, tutored environments. 3. by universities as a method of encouraging first year students to complete. Awarding of a badge can often be a manual activity.
  • 14. Badged Open Courses (BOCs) on OpenLearn Require learners to progress at their own pace and not in a cohort, in specially designed courses. Badges are applied to support and motivate learners who, in the informal sector, are often from underserved groups.
  • 15. Engaging with learners – informal and formal Launched in 2015, Badged Open Courses: 1. Give informal learners the recognition they’ve requested. 2. Give prospective students the skills to be prepared for undergraduate study. 3. Give our current students a means of developing and displaying skills relevant to career progression.  Created using repurposed module content or via current module production  Cheaper to produce than our MOOCs  No tutoring overhead  Badging infrastructure interoperable with open standards
  • 16. Badge display Mozilla Backpack My OpenLearn Profile Social networks e.g. LinkedIn Printable certificate
  • 17. BOC assessment framework • Learners need to achieve 50% to pass an assessment • Learners are given three attempts • If they fail on the third attempt, they can retake after 24 hours • Practice assessment is available throughout the course • All pages of the course must have been ‘read’ • Formal assessment takes place halfway and at the end Two successful assessments = 1 badge
  • 18. The business case for free learning • A showcase for new students • A taster of paid-for content • Confidence building • A taster for studying online and at a distance • For OpenLearn, direct click- through to make an enquiry • Re-using/repurposing course content reduces costs • Improved grades and confidence in students
  • 19. BOC impact – supporting the business case Initial findings (since March): o 1300 badges issued o The BOCs are generating over 12,000 new visitors a month to OpenLearn o They drive a very high proportion of learners to click-through to make an enquiry to the OU (~28%) o Completion rates of BOCs are higher than our MOOCs o 250 formal module registrations have been made (mostly entry level) o 2000 prospectus requests o Satisfaction rates are very high (~98%) o Surveys have also shown that up to 57% say that they will be sharing their achievements with an employer or prospective employer
  • 20. BOC impact – qualitative data analysis  BOCs as a motivator and for recognition  71% perceive digital badge and certificate as equally important Responses to ‘What does earning a badge mean to you?’ Source: SurveyMonkey. End of course survey, English skills for learning. “The basic accreditation from these badges adds more value to the work I put in” “Thank you for giving me the confidence to do something I thought I had no intellect to actually do”
  • 21. BOC impact – qualitative data analysis  BOCs supporting professional development  39-57% will show badge to employer  BOCs as preparedness and driver for study  Promising demographic for undergraduate recruitment in terms of age (younger than OpenLearn overall) and existing qualifications: 7-17% hold undergraduate degree compared to 26% on OpenLearn (MOOCs >70%)  Reasons for studying: Professional development (84%), personal interest (78%), preparation for study (54%)  58% had not taken online course before “a good talking point and something to include on my CV” “Refreshed my maths skills and going on to do the open learn English course, will be applying to do an access course in March”
  • 22. BOC impact – qualitative data analysis  Identified informal learners are clear about how they like to learn Responses to ‘Please rate how you felt about the different ways of learning on OpenLearn’. Source: SurveyMonkey. End of course survey, Succeed with maths Part 1
  • 23. BOC impact – reasons for studying… Word cloud source: SurveyMonkey. End of course survey, Succeed with maths Part 1
  • 24. What employers want e.g. resilience, negotiation, followership, commercial awareness and communication, working in culturally diverse teams Badge metadata enhanced e.g. with level of participation, production of artefact, assessment type, by sector, by industry HEAR / extended transcript Education Design Lab, collaborating employers + collaborating badge providers
  • 25. Next steps 1. Platform enables rapid feedback for interoperable innovation with the VLE (Moodle) 2. Continue to experiment in the open with digital credentialising and ‘volunteer’ social support 3. Extending curriculum to new postgraduates, plus subject- specific clusters, employability, workplace skills 4. Delivery of BOCs to offender learners (UK and Australia) 5. Working with Centre for Recording Achievement for the UK to recognise Digital Badging in HE. 6. OU BOCs on OU Student Record and HEAR. @HigherEdPatrina www.slideshare.net/patrinalaw

Editor's Notes

  • #3: Patrina
  • #4: Patrina
  • #5: Patrina
  • #6: Informal learning often starts with broadcast [Click ON the video on the TV - The video on the TV will play while you talk – turn the volume down if too much ] We make about 25 SERIES with the BBC each year About 250 million ‘views’ of our programmes in the UK (people watch more than one) Academic involved in programme making [Click away form the TV graphic to get next step in animation] All programmes have a call to action – points at open learn – more than 10K hours of content and about 5.5m visitors each year – OpenLearn is THE home of our informal learning It contains light items, perhaps only requiring 5 or ten minutes study – including videos games, interactives (click ON this item to be taken through the page on OpenLearn if you are online) It contains examples of units (whole) from our courses (nearly all are covered at all levels) [‘Try’ – click ON this item to be taken to the unit related to the previous light interactive] And every page contains a link to the opportunities to study formally with the OU - more than 10% of those visiting OpenLearn make this journey to enquiry about formal study And where possible we syndicate our content onto other channels like YouTube and iTunesU .. And now some of our courses on FutureLearn Although much of this comes from TV - increasingly traffic comes form natural search (Google) – because we have so much content in the open.
  • #7: We think syndication is important – getting the same content onto multiple channels – helps us reach more and different people We will build on this this year from these three initial channels to many more BUT critically ONLY openlearn will really allow us a degree of control over how our materials are shown, deliver on brand impression, and be optimised for offering next steps to OU
  • #8: Why is it important … Scale
  • #10: Leigh-Anne