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The Digital Landscape
  Then, Now and Forever….
The Internet Ecosystem
                                        IT Consulting and
ISPs / Backbone                                                  Software
                   Hardware Providers        Solutions
Networks                                                        Companies
                                            Companies


 Web Hosting,
                    Search Engines /
Caching, Content                          Content Sites      SaaS / ASP
                        Portals
    Delivery


                                                            Internet Marketing,
                                        Email Marketing
  Ad Agencies         Ad Networks                             Advertising and
                                         and Support
                                                                Web Design



                      E-Commerce
                                        B2B E-Commerce
                       Marketers
Evolution of the World Wide Web
   1958 - 1994          1995 - 2000       2001 - 2010
   Basic Internet       Amazon.com        Wikipedia
   developed            eBay              iTunes
   First email system   Craigslist        Technorati
   TCP/IP Protocol      IE v1.0           Mozilla 1.0
   Term www is          RealAudio         MySpace
   coined
                        Yahoo             Google AdSense
   Mosaic Browser
   v1.0                 Google launched   Web 2.0
   First Search         PPC ads           Facebook
   Engines Launched     NASDAQ Peaks      Blogs
   First Banner Ad                        Ajax
   appears
                                          YouTube
   First ecom
   transaction                            Social Networking
                                          Twitter
World Internet Users

                          Germany,
                             54



                  India, 81


                                            China,
              Japan, 96                      360




                    USA, 220




                                     Figures in Millions
US Advertising Spends

In $Billions


 368                                                                  Digital
                                                                       16%
 367                                                TV
                                                   37%
 366
 365
                                                                                Print
 364                                                                            30%
                                                            Digital
 363                                                        Invest
                                                             17%
 362
               2009    2010


                              Source: Annual Advertising and Marketing Study 2009, Outsell Inc.
Years to Reach $20B in Ad Revenue


      Online




    Cable TV




Broadcast TV
                                                                                              Years




      Radio




 Newspaper



               0       20         40         60         80        100        120        140




                     Source: Universal McCann, IAB Internet Advertising Report, Booz & Company Analysis
Advertising Share in India
                                                         Functionality Perception
                     Internet
                        5%
                                                            Engaging
Radio       Others                                             the
 1%          15%                                            consumer
                                                              20%


                                                                                    Lead
                                                                                  Generation
                                                                                     50%
    Print                                                      Brand
                                                              Building
    27%                          TV                             and
                                52%                           Creating
                                                             Awareness
                                                                30%




            Source: Webchutney, Juxt Consulting:   Digital Media Outlook 2009:
                                                   A Study of the Indian Digital Marketing Scenario.
Internet Advertising Revenue - India
          Viral Advertising                    Mobile Internet
                 6%                             Advertising
                                                    2%

                   Email                  Develop and
                  Marketing                Maintain
                    14%                    Websites
                                             30%
                Social Media
                 Marketing
                    15%
                                           Ad Networks
                                               17%
      Display and
        Banner
      Advertising
         16%

   Source: Webchutney, Juxt Consulting:    Digital Media Outlook 2009:
                                           A Study of the Indian Digital Marketing Scenario.
Consumers’ Online Behaviour
                                                     • Curating:
                       Curating                            – Moderate or are heavily involved in
                                                             online communities, for ex.
                                                             Wikipedia, fan pages, or discussion
                      Producing                              boards; Invested in success of a
                                                             product, service, or community,
                                                             want to give back, or be recognized

                     Commenting                      • Producing
                                                           – Create and publish their own
                                                             content, websites, blogs, or
                       Sharing                               podcasts ; Want to express
                                                             identity, own content, be
                                                             heard, or be recognized
                      Watching



Source: Understand Your Customers’ Social Behaviors – Charelene Li, Jeremiah Owyang, Altimeter Group
Consumers’ Online Behaviour
                                                     • Commenting
                       Curating
                                                           – Respond to others’ content,
                                                             comment on blogs or news
                                                             stories, review or rate
                      Producing                              products; Actively participate,
                                                             support, or contribute
                                                             ideas/opinions
                     Commenting                      • Sharing
                                                           – Update status on social sites or
                                                             Twitter, upload photos, videos,
                       Sharing                               articles, etc; Want to share the
                                                             information they have
                                                             with peers, both to support
                                                             others, and demonstrate
                      Watching                               knowledge


Source: Understand Your Customers’ Social Behaviors – Charelene Li, Jeremiah Owyang, Altimeter Group
Consumers’ Online Behaviour
                       Curating
                                                     • Watching:
                                                           – visit social
                      Producing                              networking sites, read
                                                             blogs, watch videos;
                     Commenting                            – To seek social-created
                                                             content to help
                                                             with making decisions,
                       Sharing
                                                             learning from peers,
                                                             or entertainment
                      Watching



Source: Understand Your Customers’ Social Behaviors – Charelene Li, Jeremiah Owyang, Altimeter Group
Evolution of Marketing Activity
                   Pre-Digital               Digital
  Who – Know         Segments and
                    Targeting: Socio-
                                             Segments and
                                           Targeting: Interests
   who your          Demographic              and Affinities
 customers are     Insights : Research     Insights: Real-Time


What – Be clear   One Message:             Different Messages:
  what your       For all consumers /      For different
                  situations               consumers /situations
 brand offers     Advertising created by   Content created by
                  Brand                    Brand/Consumer


                                                Channels:
How – Choose            Channels:
                                            Offline and Online
   how to           Offline, One-way
                          Push              Two way Push and
communicate                                       Pull
Some Social Media Marketing platforms



Popular micro-sharing         World’s leading social         A Social Network site for
platform, a “real-time        networking site where users    business professionals
information network”          can add friends, send
75 m users total, 1.8 m in    messages and build their
                              own profile.                   60 m users total, 2.5 in
India                                                        India.
used for keyword search       400 m users total, 12.4 m in
monitoring, track what        India
people are saying about you   Great for engaging people      Effective for personal
and your competitors.         who like your brand, want      branding and demonstrating
                              to share their opinions, and   your Organization’s
                              participate in giveaways and   professional prowess.
Offers unique opportunities   competitions.
for website integration and
engaging with customers                                      Employees can maintain
                              Facebook Brand Pages are       complete profiles to
                              great for brand exposure       strengthen your team’s
                                                             reputation.

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Digital Landscape

  • 1. The Digital Landscape Then, Now and Forever….
  • 2. The Internet Ecosystem IT Consulting and ISPs / Backbone Software Hardware Providers Solutions Networks Companies Companies Web Hosting, Search Engines / Caching, Content Content Sites SaaS / ASP Portals Delivery Internet Marketing, Email Marketing Ad Agencies Ad Networks Advertising and and Support Web Design E-Commerce B2B E-Commerce Marketers
  • 3. Evolution of the World Wide Web 1958 - 1994 1995 - 2000 2001 - 2010 Basic Internet Amazon.com Wikipedia developed eBay iTunes First email system Craigslist Technorati TCP/IP Protocol IE v1.0 Mozilla 1.0 Term www is RealAudio MySpace coined Yahoo Google AdSense Mosaic Browser v1.0 Google launched Web 2.0 First Search PPC ads Facebook Engines Launched NASDAQ Peaks Blogs First Banner Ad Ajax appears YouTube First ecom transaction Social Networking Twitter
  • 4. World Internet Users Germany, 54 India, 81 China, Japan, 96 360 USA, 220 Figures in Millions
  • 5. US Advertising Spends In $Billions 368 Digital 16% 367 TV 37% 366 365 Print 364 30% Digital 363 Invest 17% 362 2009 2010 Source: Annual Advertising and Marketing Study 2009, Outsell Inc.
  • 6. Years to Reach $20B in Ad Revenue Online Cable TV Broadcast TV Years Radio Newspaper 0 20 40 60 80 100 120 140 Source: Universal McCann, IAB Internet Advertising Report, Booz & Company Analysis
  • 7. Advertising Share in India Functionality Perception Internet 5% Engaging Radio Others the 1% 15% consumer 20% Lead Generation 50% Print Brand Building 27% TV and 52% Creating Awareness 30% Source: Webchutney, Juxt Consulting: Digital Media Outlook 2009: A Study of the Indian Digital Marketing Scenario.
  • 8. Internet Advertising Revenue - India Viral Advertising Mobile Internet 6% Advertising 2% Email Develop and Marketing Maintain 14% Websites 30% Social Media Marketing 15% Ad Networks 17% Display and Banner Advertising 16% Source: Webchutney, Juxt Consulting: Digital Media Outlook 2009: A Study of the Indian Digital Marketing Scenario.
  • 9. Consumers’ Online Behaviour • Curating: Curating – Moderate or are heavily involved in online communities, for ex. Wikipedia, fan pages, or discussion Producing boards; Invested in success of a product, service, or community, want to give back, or be recognized Commenting • Producing – Create and publish their own content, websites, blogs, or Sharing podcasts ; Want to express identity, own content, be heard, or be recognized Watching Source: Understand Your Customers’ Social Behaviors – Charelene Li, Jeremiah Owyang, Altimeter Group
  • 10. Consumers’ Online Behaviour • Commenting Curating – Respond to others’ content, comment on blogs or news stories, review or rate Producing products; Actively participate, support, or contribute ideas/opinions Commenting • Sharing – Update status on social sites or Twitter, upload photos, videos, Sharing articles, etc; Want to share the information they have with peers, both to support others, and demonstrate Watching knowledge Source: Understand Your Customers’ Social Behaviors – Charelene Li, Jeremiah Owyang, Altimeter Group
  • 11. Consumers’ Online Behaviour Curating • Watching: – visit social Producing networking sites, read blogs, watch videos; Commenting – To seek social-created content to help with making decisions, Sharing learning from peers, or entertainment Watching Source: Understand Your Customers’ Social Behaviors – Charelene Li, Jeremiah Owyang, Altimeter Group
  • 12. Evolution of Marketing Activity Pre-Digital Digital Who – Know Segments and Targeting: Socio- Segments and Targeting: Interests who your Demographic and Affinities customers are Insights : Research Insights: Real-Time What – Be clear One Message: Different Messages: what your For all consumers / For different situations consumers /situations brand offers Advertising created by Content created by Brand Brand/Consumer Channels: How – Choose Channels: Offline and Online how to Offline, One-way Push Two way Push and communicate Pull
  • 13. Some Social Media Marketing platforms Popular micro-sharing World’s leading social A Social Network site for platform, a “real-time networking site where users business professionals information network” can add friends, send 75 m users total, 1.8 m in messages and build their own profile. 60 m users total, 2.5 in India India. used for keyword search 400 m users total, 12.4 m in monitoring, track what India people are saying about you Great for engaging people Effective for personal and your competitors. who like your brand, want branding and demonstrating to share their opinions, and your Organization’s participate in giveaways and professional prowess. Offers unique opportunities competitions. for website integration and engaging with customers Employees can maintain Facebook Brand Pages are complete profiles to great for brand exposure strengthen your team’s reputation.