DigitalScaler Introduction Slide Deck
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Digitalscaler aims to help companies transform and improve their digital capabilities to meet evolving customer expectations, which traditional companies struggle to keep up with due to legacy systems. They offer a comprehensive approach to digital scaling, focusing on customer journey redesign, digital capabilities development, and operational excellence. By providing tailored support for different maturity stages, Digitalscaler fosters agility and innovation to enhance customer service delivery and drive sustainable growth.
DigitalScaler Introduction Slide Deck
- 2. Fast evolving customer needs make it hard for companies to keep up 2
- 3. Traditional companies Legacy systems slow down digital innovation at existing companies, creating a gap between customer expectations, efficiency and the internal organisation. Web-born companies New companies built with no legacy can easily take big leaps towards more agility, more customer centricity and with latest technology. 3
- 4. Global digital first companies set new standards and push customer expectations to unseen levels Their speed of delivery leads to operational excellence and high performing customer experiences 4
- 5. Most companies don’t have the right answer to this evolution They lack digital and agile capabilities both strategically as company-wide 5
- 6. We want to change that together with you 6
- 7. • Speed and agility have become an essential and indispensable component of customer service and operational excellence. • Strategic company-wide agility is indispensable to sense and respond fast to industry shifts and disrupting business models. • Continuous Innovation is key to create new sources of value and to grow differentiating competitive advantage. • Digital scaling is a value creating company-wide journey, delivering digital capabilities faster and at scale. We are DigitalScaler and we believe 7
- 8. We scale your digital ecosystem to improve your company-wide customer service delivery capabilities, speed to market and innovation power, proving a better ROI 8
- 9. By means of a deep transformation we help clients develop five main capabilities Customer Journey & Service Redesign @Scale Re-invention and simplification of enterprise structures and processes to enable the business model of the future. Digital and Data @Scale Development of the fundamental digital and data-driven capabilities preparing organisations for the digital age. Agile @Scale Enablement of the velocity, quality and customer centricity needed to deliver on the expectations of digital native clients. Workforce of the Future Building and sustaining a skilled, competent and motivated Workforce based on a healthy sourcing mix. Operational Excellence Earning customers’ trust and loyalty by providing first-rate security, consistent service quality and proficient tools & platforms at competitive prices. 9
- 10. DigitalScaler has profound expertise in orchestrating and embedding digital & agile maturity similar to web-born players We differentiate from high-end strategy consultants and contractors because of our deep execution experience at large scale WE REFINE STRATEGY WE SCALE WE SET-UP & EMBED WE TAILOR 10
- 11. We believe digital scaling covers everything… • Engaging our customers and employees • Creating new agile teams to collaborate • Forcing continuous innovation and process improvements • Enabling new & optimizing existing business models • Introducing scalable digital technologies and servicing models Companies need to be bold enough to drive these changes to improve customer experience every day 11
- 12. Early starters At the verge of incubation and who want to get it right from the start to avoid any organisational growth pains. Incubators and early scalers Ready to scale and in need of a holistic plan or expert support to achieve their digital & agile ambitions. Scalers in full flight Facing execution issues and requiring assistance to further scale digital and agile practices enterprise-wide. New Digital & Agile natives Who are ready to scale and want advice from industry, technology and method experts. We support multiple types of companies who are at different transformation maturity stages 12
- 13. 4-6 weeks Tailored timeframe Diagnosis and agree on staged transformation improvement & acceleration plan Tailored timeframe STEP 1 STEP 3STEP 2 Deliver first pilots with defined scaled operating model and resources Scale company-wide within your ecosystem 13 With our stepped approach to scale the digital & agile ecosystem tailored to your context and needs
- 14. We deliver true end-to-end value because we also scale our own capabilities and services through our partner ecosystem • Lead experts in scaling digitization and agility • Sharing challenging objectives and mutual values • Offering customers a true end-to-end scaling service • High performance beyond market standards 14
- 15. Based on our differentiating acceleration strengths Ecosystem Our high-performing ecosystem, delivers end- to-end scaling solutions. Academy We propose a different coaching & training approach. We create multi- disciplinary teams with the right know-how. Right teams 15 Deep knowledge We have scaled multiple companies, leading to profound knowledge. People first We deliver best in class people, with fitting experience & leadership. We apply a holistic view and approach to your transformation. Holistic view
- 16. Thank you. We love to help you Digitally Scale your organisation. 16 Get in touch Lambroekstraat 5A, 1831 Diegem www.digitalscaler.eu +32 (0)2 892 80 94 info@digitalscaler.eu https://www.linkedin.com/company/digitalscaler “Don’t fear failure. Fear being in the exact same place next year as you are today.”
Editor's Notes
- #17: Don’t fear failure. Fear being in the exact same place next year as you are today. Transformation isn’t a future event. It’s a present-day activity. The biggest impedient to a company’s future success is its past success Longevity in business is about being able to reinvent yourself or invent the future.