Discovering rivers & building bridges: DevOps @ CWT
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The document discusses the integration of IT service management and DevOps principles within CWT to improve service delivery and operational efficiency. It highlights challenges like silos and inertia while emphasizing principles such as product ownership and customer focus. Key first steps include fostering sharing, empathy, and building momentum with rolling releases.
Discovering rivers & building bridges: DevOps @ CWT
- 1. Discovering Rivers and Building Bridges DevOps @ CWT Donnie Berkholz VP, Service Delivery – Enterprise IT
- 4. The opportunity Create vs maintain Buy-in Blending ITIL and DevOps 4
- 5. Products & Technology The challenge Silos BAU Fog of war Inertia 5
- 6. 3 The principles Product ownership Time to value Organizational alignment 6
- 7. ??% First steps Sharing & empathy Building momentum “Customer” focus Rolling releases 7
Editor's Notes
- #2: One of the biggest companies you’ve never heard of. 18,000+ employees. In 2016, 59 million transactions and $23 billion in transaction volume. History goes back to 1872 (Wagon-Lits) and 1888 (Ask Mr. Foster)
- #3: So why 3.0? Way back in the days of paper tickets and green-screen technology, CWT lead the way in personal service. This was 1.0 and it was all about people.
- #4: CWT 3.0 is about delivering seamless experience through people AND technology to bridge individual wants and corporate needs. So, in short…
- #5: 100+ year old company New leadership, new org structure (P&T) Blending ITIL and DevOps