Discuss the case study of dell, when nit.
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This document discusses supply chain management concepts and how they relate to Dell's decision making process. It provides an overview of supply chain elements, management strategies at different levels, and how technology can support supply chain management. Total supply chain profitability is important for Dell to consider when making decisions, as the service-profit chain links profitability and growth to customer loyalty, satisfaction, employee satisfaction and productivity. Considering profitability across the entire supply chain can help Dell maximize value.
Discuss the case study of dell, when nit.
- 1. TOPIC DISCUSS THE CASE STUDY OF DELL, WHEN SHOULD A FIRM LIKE DELL TAKE INTO ACCOUNT TOTAL SUPPLY CHAIN PROFITABILITY WHEN MAKING DECISION
- 2. Introduction If your company makes a product from parts purchased from suppliers, and those products are sold to customers, then you have a supply chain. Some supply chains are simple, while others are rather complicated. The complexity of the supply chain will vary with the size of the business and the intricacy and numbers of items that are manufactured.
- 3. Elements of the Supply Chain CUSTOMER PURCHASING PLANNING INVENTORY PRODUCTION TRANSPORTATION
- 4. Supply Chain Management To ensure that the supply chain is operating as efficient as possible and generating the highest level of customer satisfaction at the lowest cost, companies have adopted Supply Chain Management processes and associated technology. Supply Chain Management has three levels of activities that different parts of the company will focus on: strategic; tactical; and operational.
- 5. Supply Chain Management Technology If a company expects to achieve benefits from their supply chain management process, they will require some level of investment in technology. The backbone for many large companies has been the vastly expensive Enterprise Resource Planning (ERP) suites, such as SAP and Oracle. These enterprise software implementations will encompass a company’s entire supply chain, from purchasing of raw materials to warranty service of items sold. Since the wide adoption of Internet technologies, all businesses can take advantage of Web-based software and Internet communications. Instant communication between vendors and customers allows for timely updates of information, which is key in management of the supply chain.
- 6. The five steps of supply chain management Supply chain management - when you put the words together, a vague definition emerges, but the reality of this business process is far more complicated than it seems. According to Six Sigma Online, managing an effective and reliable supply chain solution essentially involves five key steps. The first stage, planning, is fairly self-explanatory. Company executives and managers develop strategies to manage resources for timely product delivery. Metrics should be developed to monitor progress and compliance. Choosing your suppliers is the next step. Managers are responsible for developing a system for pricing, delivery and payment. Then there's manufacturing the third phase. "During this step, the manager schedules activities necessary for production, testing, packaging and preparation for delivery of goods or services to customers," the source explains. "The manufacturing process is very intense; worker productivity, level of quality and product output are monitored at this stage." Delivery, or logistics, is the fourth stage of supply chain management. Managers coordinate order receipts, develop a network of warehouses and choose their carriers. Finally, there is the defect and excess stage, which is likely the most difficult to handle effectively. Here, managers need to review their system of supporting customers who have problems with product delivery.
- 7. A five-point plan for meeting your goals Don't leave the story of your life to chance. If you want to achieve professional and personal success, following this simple plan will help you get where you want to go. Everything we do in our jobs and in daily life—making breakfast, pulling and pushing inventory through the supply chain, solving math problems— involves ordering the steps of a process. Each step must follow a particular, and sometimes peculiar, order if the process is to achieve the desired result. This is especially important for young supply chain professionals. A strategic career and personal plan provides a framework for achieving the success we envision for ourselves, and it helps us ensure that the steps in that process are in the right order. Creating such a strategic plan involves a five-step process: Determine an overall vision Create a purpose statement Develop goals for each area of life Measure progress Take action
- 8. Steps Involved In Supply Chain Step 1: Determine an overall vision Your vision reflects what you truly want to achieve in life. Think of it as the desired result of your career or life process—the ultimate goal you can set for yourself. This vision should reflect a long-term view and remind you of where you want to be, personally and professionally, in the future. In addition, it allows others to understand the direction you are heading and what drives you every day. Step 2: Create a purpose statement Businesses often create a mission statement that identifies their objectives, their stakeholders, and how they will provide value. Similarly, young professionals need a personal "purpose statement" that summarizes their skills, identifies their stakeholders, and explains how they will provide value. Essentially, this statement tells others how you will achieve the vision you created in Step 1. Step 3: Develop goals for each area of life Goals are the steps that will move you closer to making your overall vision a reality. Accordingly, each goal, whether short-term or long-term, needs to align with your vision. You can use your purpose statement to help you validate whether your goals are aligned with that vision and will move you closer to achieving it. Develop your goals to be "SMART," balanced, and aligned. SMART means Specific, Measurable, Actionable, Relevant, and Timely. As you set goals, be clear about the outcome you want to achieve.
- 9. Step 4: Measure progress The only way to ensure you are accomplishing your goals, and thus are on track to achieving your vision, is to measure your performance. Being able to see your progress will encourage you to continue working toward your goals or to take action if you are missing them. For goals that are easily quantifiable, measuring success using percentages can be effective. For example, if one of your goals is to work out 20 times per month and you do that only 15 times in a month, then your performance is 75 percent. Step 5: Take action At this point, you've set your overall vision and created a personal purpose statement. You've outlined your goals and the steps necessary to achieve them. You are tracking your performance, so you will know which goals you will achieve and which you are at risk of missing. The final step is to create a plan of action, such as a weekly schedule for working on the goals in each life area. (See Figure 3 for an example in the career/business area.) This plan of action will be especially important when you are failing to make sufficient progress toward any of your goals. If you miss a goal, ask yourself why you missed it, and then outline the specific steps you will take to achieve that goal and get yourself back on track.
- 10. Using the plan over time : Your strategic plan is more than just a list of your vision, purpose, and goals. It's an effective system for evaluating future decisions, whether personal or professional, that will affect your life. It provides a basis for understanding how each future decision could impact your ability to achieve your dreams and desires. In addition, it provides a way to proactively manage your progress because it requires you to develop a plan of action for when you miss goals. Wishes can come true : I first wrote down my goals for life in high school. In my junior year, one of my teachers gave an assignment to write down 25 things we students wished to achieve by our 10-year high school class reunion. The descriptions of our wishes had to be very detailed and specific. Instead of "I wish for a Lamborghini," we had to write something like "I wish for a bright, candy-apple-red 2009 Gallardo LP560-4 with tan leather interior and a thing dangling from the rearview mirror that tells time." Naturally, some of my teenaged wishes were fanciful and not realistic.
- 11. Profitability The service-profit chain establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty, and productivity. The links in the chain (which should be regarded as propositions) are as follows: Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction. Satisfaction is largely influenced by the value of services provided to customers. Value is created by satisfied, loyal, and productive employees. Employee satisfaction, in turn, results primarily from high-quality support services and policies that enable employees to deliver results to customers. Profitability and Revenue Growth Customer loyalty Customer satisfaction External Service Value Employee productivity