DL 01.20.16
- 1. DARLING LEE 1003 National Road Cambridge City, IN 47327 Cell: 765.524.2648 darlingcloelee@hotmail.com Experience AR Specialist JWM Neurology, Inc. 08/2015-Present Looking for something working from home or closer to home • Verify demographics and eligibility • Enter office clinic visit charges • Enter Physician hospital charges • Enter patient co-pay payments • Working AR report • Working incoming mail • Take all patient calls for our Anderson Indiana office • System software Intergy for billing and electronic medical records, utilizing Insta-med software to obtain patient payments, On-Base software storing scanned documents, all outside websites to obtain eligibility and claim status (Csnap, EDS Indiana medicaid, Humana Medicare, Availity, UHC) AR Specialist 07/2011 – 08/2015 Center for Pain Management, Indianapolis, Indiana Loved working for this company, they were flexible, allowed me to work from home for a while until some major changes happened within the company, I took another job elsewhere to be closer to home • Enter charges for the entities of Meridian MRI and MRI Solutions (self pay) • Apply all payments for Meridian MRI and MRI Solutions (self-pay) • Analyze the AR report for MRI (over 30 days) taking it from $341,695 to $6,726 • Make calls to Insurance companies to check on claim status • Utilize Insurance company website to check on claim status • Training of new employee to take over Self-pay collections process, also worked as the Collection agency Liaison for our Clinic • Share in answering phones and meeting with patients regarding payment arrangements or billing issues • Work as cover person for check out window and rescheduling patients for next appointments • Posting Medicare payments and working denials for all three companies • Enter UDT charges • Analyze Insurance cards to ensure the information in our system is correct • Pulled for special projects as needed • System software Allscripts for billing and electronic medical records, scanning, indexing, excel, word, paychex
- 2. AR Coordinator 12/2010 - 04/2011 Indiana Mentor Network, Indianapolis Indiana Contract position: transitioned to Corporate Shared Service Center • Analyzed the 90 day aging report and submitting claims into the EDS Web interchange system • Analyzed the credit balance report; taking it from $700,000 to $160,000 within a 6 week period • Reconciled the self pay balances and other reports • Ran reports for payment posting, client detail, credit reports, aging reports using the Avatar billing software system • Exported reports from Avatar to Excel and tracked progress from an aging/dollar prospective Office Manager of Patient Registration 02/2007 - 05/2009 Ball Memorial Hospital, Muncie Indiana Company reorganization • Responsible for overseeing day-to-day operations of Patient Registration including ER, Outpatient, Offsite offices and managing bed control • Supervised over thirty employees including performance management, coaching, development, attendance • Implemented new processes and training for employees to follow to ensure accurate information flow to the billing department • Manage scheduling issues with employees • Manage department budget • Responsible for follow up on any Customer Service issues, with documentation in system • Writing Hospital policies (System downtime, PRN status employees, Consent forms) • On Call responsibilities 24/7 • Utilized HBOC Star software for the Registration process • Software: Kronos system, Excel, Microsoft Word, Outlook Office Manager of Neuro Surgeons 06/2006 - 02/2007 Central Indiana NeuroSurgery, Muncie Indiana Presented with a career opportunity • Responsible for overseeing day-to-day operations • Supervised ten employees; training and development, performance reviews, performance management, attendance • Hired department staff • Maintained credentialing paperwork for the physicians • Ordered all medical and office supplies • Ensure a smooth operation by operating as a backup for the following positions: receptionist, scheduling of patients, charting, medical records, payment posting, billing, posting charges • Utilized Lytec software for Physician Billing and office communications Billing Supervisors in the Patient Financial Services (Promotion) 04/2005 – 06/2006 Wishard Health Services, Indianapolis, Indiana Career progression opportunity • Responsible for overseeing day-to-day operations of the billing office • Supervised sixteen employees; hiring, training and development, performance reviews, performance management • Partnered with Human Resources to ensure we were in compliance for all hospital policies • Partnered with Claims Administrator to ensure claims were delivered electronically to all payers • Software: SMS Billing, Contract Manager System (ensured accurate payments to hospital) • Software: Kronos System, Excel, MS Word, Outlook
- 3. Organization Specialists 10/2004 – 01/2005 • Responsible for the organization of an office for a small business • Created and organized a filing system for the business of all active and archival files. • Created Excel spreadsheets for bookkeeping purposes and trained the Office manager how to utilize them Patient Accounts/Pre-Registration Supervisor 03/2002 – 10/2004 Gallahue Mental Health Services, Indianapolis, Indiana Resigned to care for family member • Responsible for overseeing the day-to-day operations of the billing office • Supervised thirty employees including hiring staff, performance reviews, performance management • Facilitated new employee orientation • Effectively managed customer service issues resulting in an 80% reduction in pre-registration complaints • Developed and implemented new processes used in patient accounts and pre-registration such as face to face registrations in the Psych Pavilion; this process reduced patient wait time by 90% • Ensured accurate billing was being processed • Available at all times to handle any issues that could arise • Utilized CMHC the Mental Health software • Software: CMHC Mental Health Software, Kronos System, Excel, MS Word, Outlook Patient Access Supervisor 03/1999 - 03/2002 Community Hospital East, Indianapolis, Indiana Transferred to Gallahue to explore the Mental Health industry and enhance career • Responsible for the daily operations of the registration area and of the business office • Responsible for the supervision of thirty two employees, performance reviews, performance management (attendance, tardiness and vacations) • Resolved customer service and department complaints • Responsible for the functions and duties of the cashier and receptionists • Other responsibilities included: working with the automated time system, providing and working with reports, attending meetings and resolving employee issues • Software: HBOC Star for the Registration process, MS Word, Excel, Outlook Season’s Café (Closed due to seasonal income) 04/1998 - 07/1999 Owner: Soup and Sandwich Shop, Metamora, IN • Developed a food Menu • Produced sales of forty five thousand first year • Managed the facility • Responsible for accurate record keeping • Cultivated relationships with other business owners and vendors Billing Supervisor 10/1996 - 01/1998 The McKee Group, Inc., Indianapolis, Indiana Lost Wishard Contract • Supervised team of 4 employees including monitoring and managing their workload • Responsible for billing issues, monthly reports, maintaining office policy and inputting new business • Contracted with Wishard Hospital to work aging accounts
- 5. References: Crystal Byng 1607 "C" Ave New Castle, IN 47362 Cell 765.575.8775 Relationship; Professional (former employee) Ding_of_3@hotmail.com Years known 9 Debbie Murphy 175 W Birch Lane Anderson, IN Cell 317.373.4251 Relationship; Professional (former Manager) Debra.murphy@RHIN.com Years known 16 Carrie Kane 3115 Thompkins Square Court Indianapolis, IN 46205 Cell 419.202.2164 Relationship; Professional (CFPM recent co-worker) ckane@gmail.com Years known 4 Pam Seidle 285 Summit Ridge Drive Greenwood, IN 46142 Cell 317.908.9595 Relationship; Professional (former co-worker) pseidle@yahoo.com Years known 5
- 6. References: Crystal Byng 1607 "C" Ave New Castle, IN 47362 Cell 765.575.8775 Relationship; Professional (former employee) Ding_of_3@hotmail.com Years known 9 Debbie Murphy 175 W Birch Lane Anderson, IN Cell 317.373.4251 Relationship; Professional (former Manager) Debra.murphy@RHIN.com Years known 16 Carrie Kane 3115 Thompkins Square Court Indianapolis, IN 46205 Cell 419.202.2164 Relationship; Professional (CFPM recent co-worker) ckane@gmail.com Years known 4 Pam Seidle 285 Summit Ridge Drive Greenwood, IN 46142 Cell 317.908.9595 Relationship; Professional (former co-worker) pseidle@yahoo.com Years known 5