The document discusses business process mapping tools and reviews 10 top tools. It describes how business process mapping creates a visual representation of steps in a process and is used for project management and quality assurance. The top 10 tools reviewed are BPMApp, Kissflow, Bizagi, Processmaker, Creatio, Bonitasoft, ProWorkflow, iGrafx, Comindware, and Kintone. Each tool is summarized in 1-2 sentences highlighting its key features. The document emphasizes that business process mapping improves efficiency, transparency, accountability and helps identify opportunities for improvement.