Don't devalue your values v2
- 1. HilaireHenthorne, J.D., M.Div.Hilaire has lived and worked in the Washington, D.C. area for 25 years, first as an attorney, then as a solo pastor and church planter, and currently as a business consultant and executive coach. She received her law degree from Catholic University, and practiced law for 12 years, both in private practice and with the federal government. She served on the staff of the Chief Counsel for the U.S. Secret Service and as Counsel to the Inspector General of the U.S. International Trade Commission.She then attended Virginia Theological Seminary in Alexandria, Virginia, from which she received her Masters in Divinity. Hilaire is ordained in the Presbyterian Church (USA). She planted a non-denominational Protestant church in a community in Springfield, Virginia which grew to 250 members. She served as the solo pastor of that congregation for 9 years. Most recently, Hilaire launched a professional consultant and coaching business: Passionate Purpose Coaching (www.passionatepurposecoaching.com). She partners with highly motivated individuals and businesses to forge a link between what they do best (their purpose) and what they love to do (their passion). She also leads seminars, speaks before Chambers of Commerce and civic organizations, and publishes articles.On December 14, 2010, the Enterprise Center published an article that she wrote entitled: The Fake Choice – Life Coaching vs. Career Coaching. Her article is posted at www.incubationworks.com, on the In the Know page. The article examines how to align our work and personal priorities with our values, so we can design a life worth living.
- 2. Don’t Devalue Your ValuesWhy Purpose, Values And Culture Are Critical To Your BusinessCopyright 2011. Hilaire R. Henthorne, Passionate Purpose Coaching. All rights reserved. Nopart of this presentation can be reproduced in oral or written form without the written permission of the author and without proper attribution in a footnote or endnote.
- 3. Don’t Devalue Your ValuesTwo purposes for today’s talk:Develop a strong culture, rooted in a clear purpose and enduring values; and Create the basis for a great business which customers, employees, vendors and the local community will love being associated with
- 4. Don’t Devalue Your ValuesProfit alone is NOT a good enough reason for a business to exist
- 5. Don’t Devalue Your ValuesAn organization’s values and culture flow directly from its purpose
- 6. Don’t Devalue Your ValuesBusinesses follow their values and their cultures reflect those values.
- 7. Don’t Devalue Your ValuesPurpose: the reason your company exists.
- 8. Don’t Devalue Your ValuesStrong Relationship Between Purpose and ProfitCompanies with strong purpose, values and culture outperform general market 15:1Companies with strong purpose, values and culture outperform comparable companies 6:1
- 9. Don’t Devalue Your ValuesHarvard Business School study showed that firms with strong purpose, values and culture outperformed firms with weak purpose/culture.At firms with strong purpose, values and culture, revenue grew 4x faster; rate of job creation was 7x higher; stock prices grew 12x faster; and profit was significantly higherYou can’t afford not to care about purpose!
- 10. Don’t Devalue Your ValuesAn organization without a clear purpose is like a car without steering.
- 11. Don’t Devalue Your ValuesIt’s a mistake to be guided only or primarily by what people will pay for if a given product or service doesn’t fit your purpose.
- 12. Don’t Devalue Your ValuesKnow what your purpose is, so that if others in your company say “Our competition at XYZ is doing such-n-such and so should we,” you can assess whether the proposed change(s) fit your purpose. Keeps you from making knee jerk responses to competitors.
- 13. Don’t Devalue Your ValuesPampers’ Purpose: Dry bottoms vs. Healthy Babies
- 14. Don’t Devalue Your Values5 Characteristics of A Clear Purpose:1. It inspires your employees.2. As valid 100 years from now as today.3. Helps you think broadly about what you could do, but aren’t doing.4. Helps you decide what NOT to do.5. It’s truly authentic to the company. Jim Collins, Inc., 1997
- 15. Don’t Devalue Your ValuesValue: A principle, standard or quality which you consider worthwhile or desirable.
- 16. Don’t Devalue Your Values3M: Core Value = Stimulate Innovation
- 17. Don’t Devalue Your ValuesUmpqua Bank: Core Value = Community Responsibility
- 18. Don’t Devalue Your ValuesYou can’t get people to adopt or buy into your core values. Employees either share them or they don’t. Jim Collins, “Aligning Action and Values,” June 2000.
- 19. Don’t Devalue Your ValuesOnce you identify your core values, your next task as a business owner is to find the people who share your values. So be clear with others about your purpose and values.
- 20. Don’t Devalue Your ValuesAlignment with your values is critical for your business to function effectively and credibly.Owners need to periodically assess whether their business’ values and practices are misaligned, and to correct misalignments.
- 21. Don’t Devalue Your ValuesCore values don’t change over time; policies and practices do.Worry about what you do as a business, not just what you say.
- 22. Don’t Devalue Your ValuesCulture: The shared attitudes, beliefs and practices that characterize members of an organization. Culture describes the way a company’s owner(s) and employees think, feel and act. It is the set of rules, spoken or unspoken, that you live by. Adrian Gostick & Chester E. Hom, The Carrot Principle, O.C. Tanner Co., 2007, 97.
- 23. 2 Video Clips on Business Culture:http://businessonmain.msn.com/videos/coolrunnings.aspx?cp-documentid=25253987http://video.success.com/from-the-magazine/tony/Don’tDevalue Your Values
- 24. Don’tDevalue Your ValuesCultures That Don’t Serve Businesses Well:Culture of Resistance: Ex. Bear Stearns
- 25. Don’t Devalue Your ValuesCulture of Denial: Ex.’s – BP & Transocean Ltd.
- 26. Don’t Devalue Your ValuesCulture of “Do As We Say, Not As We Do:” Ex. - Raytheon
- 27. Don’t Devalue Your ValuesCulture of Silence: Ex.’s - NASA Shuttle Disasters & Transocean Ltd’s Safety Issues
- 28. Don’t Devalue Your ValuesCultures That Serve Companies Well Innovation – Ex.’s: John Deere, Umpqua Bank
- 29. Don’t Devalue Your ValuesJohn Deere dealer: Curiosity Bonuses
- 30. Don’t Devalue Your ValuesUmpqua Bank: Makes banking a community event and a sensory experience
- 31. Don’t Devalue Your Values: Umpqua Bank
- 32. Don’t Devalue Your Values: Umpqua Bank
- 33. Don’t Devalue Your Values: Umpqua Bank
- 34. Don’t Devalue Your Values: Umpqua Bank
- 35. Don’t Devalue Your ValuesDHL: Outstanding Customer Service
- 36. Don’t Devalue Your ValuesTransparency & Candor: Whole Foods & SRC Holdings
- 37. Don’t Devalue Your ValuesThreat to Inf0rmation Flow: Beware of the Shimmer Effect
- 38. Don’t Devalue Your ValuesKent Thiry, CEO: DaVita: Rewards employees for leveling with him about bad news
- 39. Don’t Devalue Your ValuesCulture of Passion: Southwest Airlines
- 40. Don’t Devalue Your ValuesCulture of Employee Recognition/Appreciation: Recent study by the Jackson Organization indicated that 65% of American workers received No recognition from a manager during the previous year.
- 41. Don’t Devalue Your ValuesCulture of Employee Recognition/Appreciation – 79% of North Americans who quit their jobs cite lack of appreciation as a key reason for leaving
- 42. Don’t Devalue Your ValuesCulture of Employee Recognition/Appreciation – A Watson/Wyatt survey asked workers to identify “very significant” motivators of performance. 66% said “Appreciation.”
- 43. Don’t Devalue Your Values
- 44. Don’t Devalue Your ValuesCulture of Appreciation/Recognition:Investing in recognition is good for business.
- 45. Don’t Devalue Your ValuesFor recognition to be effective, it must be:Frequent – every 7 daysSpecificTimely
- 46. Don’t Devalue Your ValuesRecognition must be specific
- 47. Don’t Devalue Your ValuesRecognition Must Be Timely – At work as at home
- 48. Don’t Devalue Your ValuesBusiness Trends:Reduce Corporate Real Estate FootprintReconfigure Corporate Office Space Emphasis on green building or conversion of existing buildingsLabor outsourcingReducing turnover costs
- 49. Don’t Devalue Your ValuesParadigm Shift:1 Office + 1 Employee + 1 Desk model is becoming extinct
- 50. Don’t Devalue Your ValuesBusiness’ new role: community gathering place – Umpqua, Wegmans, Safeway
- 51. Don’t Devalue Your ValuesBusiness Trend: Increasing Shortage of Skilled Workers
- 52. Don’t Devalue Your Values“Every Customer Is a Reporter Now,” Jay Baer, ConvinceandConvert.com