EAW Intro deckkb-LinkedIn Profile
- 1. Education at Work, Inc. – Proprietary & Confidential Education at Work Overview 2015
- 2. Education at Work, Inc. – Proprietary & Confidential 2 We are a non-profit organization helping college students graduate with less debt by partnering with clients to address their customer service needs through a high-achieving, millennial workforce. Education at Work Mission
- 3. Education at Work, Inc. – Proprietary & Confidential Education at Work A contact center re-imagined Our People Energetic, tech-savvy student employees are our only shareholders. We invest in them by providing an hourly wage, up to $6,000 of tuition reimbursement annually and professional development Leadership team with a combined 100 years of experience in the contact center industry working with Fortune 500 companies Our Model Clients benefit from the efficiencies of our part-time model and the unique skill sets of our student employees Technical support, customer service, sales, lead generation and specialty services are provided at our state-of-the-art location or integrated within the client site. 501(C)-3 non-profit organization 3
- 4. Education at Work, Inc. – Proprietary & Confidential Why Client’s Are Choosing Us Our student employees are delivering superior results: Quicker time to proficiency Lower AHT Higher FCR and CSAT scores We are helping to solve staffing challenges Flexible coverage - peak hours, evenings and weekends Location: Client Site or Education at Work Site Pilot and test new products, services, and business models Open to starting small and growing with your business needs Cost Effective Low turnover, due to commitment to school/part-time work Total cost of ownership for onshore labor creates average savings between 20%- 30% 4
- 5. “I really believe in the Education at Work Program. Not only does it benefit the students, it is a great flexible resource for business and provides a pool of talented hires with direct experience.” Senior Vice President, Global Financial Services Company Client Testimonials “Education at Work has brought us a highly skilled workforce at reasonable rates. And so we’re able to do some dynamic things that we wouldn’t be capable of doing on a larger scale. We’ve been able to use them to troubleshoot systems issues that normally you just wouldn’t be able to get through. We would have to send a technician to the customer’s home, which inconveniences them, and is expensive for us.” Senior Vice President Operations, Regional Telecommunications Company
- 6. Education at Work, Inc. – Proprietary & Confidential Value Proposition for Students Provide college students professional employment starting at $9/hour Teaches relevant jobs skills including communication, problem solving and critical thinking Tuition assistance credit earned beginning first day of work Tuition award amounts annually: GPA Most Recent Semester Enrolled Part-Time Enrolled Full-Time Below 2.5 $0 $0 2.5 to Under 3.0 $1,000 $2,000 3.0 to Under 3.5 $1,500 $3,000 3.5+ $3,000 $6,000 Students can leverage Education at Work’s network of clients and business partners to help launch their careers when they graduate 6
- 7. Education at Work, Inc. – Proprietary & Confidential Current Client Programs On EAW Campuses Leading National Retailer Software & Data Services Company National Wireless Provider Regional Telecommunications Providers On Our Client’s Site Global Financial Services Company Software Provider Large Regional Bank Regional Telecommunications Provider
- 8. Thank You! Want to learn more about EAW? Contact us today to have a conversation… Kathy Browning Senior Sales Consultant Education at Work | 4850 Smith Road, Cincinnati, OH 45212 (904) 571-3737 (mobile) Kathy.Browning@education-at-work.org