This document summarizes the services provided by Connect, a telephone counseling service for adults who experienced childhood abuse. It provides counseling from 6-10pm Wednesday to Sunday. In 2011-2014, demand for the service increased significantly year-over-year, with over 20 calls answered per night on average. While total calls decreased by 11% from 2013-2014, the number of individual clients increased by 20% due to improved signposting to other services. The service aims to provide immediate support to callers but is only able to answer calls 84% of the time on average due to limited funding.