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EDTEC 544 - Serving Order Module

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This document provides guidelines for servers at special events at the San Diego Zoo, emphasizing the importance of etiquette regarding the serving order and timing of food. It outlines training objectives, preparation steps, and details about event orders, including banquet information and menu options. Additionally, it describes the sequence of serving guests based on American style banquet service standards.

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SERVING ORDER (WHO & WHEN) MODULE FOUR
INTRODUCTION: As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. In order to serve food in the correct time (when) and order (who), you need to know: • how to use an Event Order • the sequence of events during a seated dinner service • the sequence of serving seated guests
INTRODUCTION: As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. In order to serve food in the correct time (when) and order (who), you need to know: • how to use an Event Order • the sequence of events during a seated dinner service • the sequence of serving seated guests NEXT
OBJECTIVES: Successfully completing this training module requires you to:
OBJECTIVES: Successfully completing this training module requires you to: Use an Event Order to answer questions about important information for an event. 1 REPARATION
OBJECTIVES: Successfully completing this training module requires you to: Use an Event Order to answer questions about important information for an event. When given a list of expected serving actions, you will match them to their corresponding visual cue. 1 2 REPARATION WHEN TO SERVE
OBJECTIVES: Successfully completing this training module requires you to: Use an Event Order to answer questions about important information for an event. Given an interactive scenario depicting a table with guests, you will indicate who to serve, from first to last. When given a list of expected serving actions, you will match them to their corresponding visual cue. 1 2 3 REPARATION WHEN TO SERVE WHO TO SERVE
OBJECTIVES: Successfully completing this training module requires you to: Use an Event Order to answer questions about important information for an event. Given an interactive scenario depicting a table with guests, you will indicate who to serve, from first to last. When given a list of expected serving actions, you will match them to their corresponding visual cue. 1 2 3 NEXT REPARATION WHEN TO SERVE WHO TO SERVE
PREPARATION: EVENT ORDERBefore an event, you will receive a copy of the Event Order form that contains important information about the event.
PREPARATION: EVENT ORDERBefore an event, you will receive a copy of the Event Order form that contains important information about the event. When you are reviewing this document, make sure you identify: • Type of banquet • Schedule of events • Menu options
PREPARATION: EVENT ORDER BANQUET INFORMATION BANQUET TIMELINE BANQUET MENU Click on each of the three sections we are highlighting:
PREPARATION: EVENT ORDER BANQUET INFORMATION Click on each of the three sections we are highlighting: BANQUET TIMELINE BANQUET MENU
PREPARATION: EVENT ORDERClick on each of the three sections we are highlighting: BANQUET INFORMATION BANQUET MENU BANQUET TIMELINE
PREPARATION: EVENT ORDER BANQUET MENU Click on each of the three sections we are highlighting: BANQUET INFORMATION BANQUET TIMELINE
PREPARATION: EVENT ORDERThis is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. INFORMATIO N
PREPARATION: EVENT ORDERThis is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 INFORMATIO N
PREPARATION: EVENT ORDERThis is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 This is who is in charge INFORMATIO N
PREPARATION: EVENT ORDERThis is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 BACK This is who is in charge INFORMATIO N
PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: TIMELINE
TIMELINE PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date,
TIMELINE PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time,
PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, TIMELINE
PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function TIMELINE
PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE
PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE BACK
PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE BACK We’ll look at the Timeline again in the next section.
PREPARATION: EVENT ORDERThe most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU
PREPARATION: EVENT ORDERThe most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card.
PREPARATION: EVENT ORDERThe most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU PLACE CARD (SAMPLE) Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card.
PREPARATION: EVENT ORDERThe most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. BACK MENU PLACE CARD (SAMPLE) Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card.
PREPARATION: EVENT ORDER1. If a guest has requested a gluten-free meal, you will find that information on the:  Timeline  Information  Menu
PREPARATION: EVENT ORDER1. If a guest has requested a gluten-free meal, you will find that information on the:  Timeline  Information  Menu✔ CORRE CT! NEXT
PREPARATION: EVENT ORDER1. If a guest has requested a gluten-free meal, you will find that information on the:  Timeline  Information  Menu X TRY AGAIN! X BACK
PREPARATION: EVENT ORDER2. To find out when to serve coffee, look at the:  Menu  Information  Timeline
PREPARATION: EVENT ORDER2. To find out when to serve coffee, look at the:  Menu  Information  Timeline✔ CORRE CT! NEXT
PREPARATION: EVENT ORDER2. To find out when to serve coffee, look at the:  Menu  Information  Timeline X TRY AGAIN! X BACK
WHEN TO SERVE: Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests.
WHEN TO SERVE: NEXT Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests.
WHEN TO SERVE: These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- PLATED SERVICE BUFFETÁ LA CARTE NEXT
WHEN TO SERVE: Food is plated in the kitchen and served to guests at a table. Courses are served based on the scheduled timeline. BUFFETÁ LA CARTE These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- NEXT
WHEN TO SERVE: Hover over the boxes below to learn more about the different types of American Style service- PLATED SERVICE BUFFET Guests are provided a menu as they are seated. Due to the time and cost constraints, the appetizer, salad and dessert are pre‐selected for all guests. These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- NEXT
NEXT WHEN TO SERVE: PLATED SERVICE Á LA CARTE Guests serve themselves from a buffet table. In some cases, guests will be served from stations, such as a meat carving or omelet station. These are the three types of American Style dining services. Hover over the boxes below to learn more about each type-
PLATED SERVICE WHEN TO SERVE: The Plated Service is the most common type of banquet. While both Á la Carte and Buffet style services adhere to the same rules, these event types typically have fewer courses and require less action. BUFFETÁ LA CARTE NEXT
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT 6.COFFE E
WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT 6.COFFE E NEXT
WHEN TO SERVE: The next section features an interactive chart to show you what entails NEXT
WHEN TO SERVE: In the Matching Game below, drag the description to the corresponding picture. CLEARED WITH ENTRÉE SERVED WITH DESSERT LONGEST SECTION OF THE MEALMAIN COURSE FIRST COURSE
WHEN TO SERVE: In the Matching Game below, drag the description to the corresponding picture. NEXT CLEARED WITH ENTRÉE SERVED WITH DESSERT LONGEST SECTION OF THE MEALMAIN COURSE FIRST COURSE
WHO TO SERVE: Now that you’ve seen the Event Order and examined the timeline and menu, it’s time for you to serve the guests. Who do you serve first? Who is served second? In this section, you’ll learn the correct serving order so that you’re aware of the proper serving etiquette.
WHO TO SERVE: Now that you’ve seen the Event Order and examined the timeline and menu, it’s time for you to serve the guests. Who do you serve first? Who is served second? In this section, you’ll learn the correct serving order so that you’re aware of the proper serving etiquette. NEXT
WHO TO SERVE: Scan the table. SCAN 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT
WHO TO SERVE: Scan the table. Identify by gender, 2 SCAN GENDER 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT
WHO TO SERVE: Scan the table. and then age.Identify by gender, 2 3 SCAN GENDER AGE 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT
CHILDREN (up to 12 years old) 1 ELDER WOMEN2 YOUNGER WOMEN3 ELDER MEN4 YOUNGER MEN5 WHO TO SERVE: RULESServe children first, then elder women, younger women, then elder men. Younger men are served last. NEXT
WHO TO SERVE: RULES NEXT FLOATS FROM LEFT (turn on slideshow to see animation) FOOD is served from the guest’s LEFT side.
WHO TO SERVE: RULES NEXT FLOATS FROM LEFT (turn on slideshow to see animation)DRINKS are served from the guest’s RIGHT side.
WHO TO SERVE: RULES NEXT Walk COUNTER-CLOCKWISE when serving food..
WHO TO SERVE: RULES NEXT ..and CLOCKWISE while serving beverages and clearing.
WHO TO SERVE: ACTIVITYClick and drag the type of guest and put them in order of priority (first served to last): CHILDREN (up to 12 years old) 1 ELDER WOMEN 2 YOUNGER WOMEN 3 ELDER MEN 4 YOUNGER MEN 5
WHO TO SERVE: ACTIVITYClick and drag the type of guest and put them in order of priority (first served to last): CHILDREN (up to 12 years old) 1 ELDER WOMEN2 YOUNGER WOMEN3 ELDER MEN4 YOUNGER MEN5 CORRE CT! NEXT
WHO TO SERVE: ACTIVITYClick and drag the type of guest and put them in order of priority (first served to last): CHILDREN (up to 12 years old) 1 ELDER WOMEN2 ELDER MEN3 YOUNGER WOMEN4 YOUNGER MEN5 TRY AGAIN! NEXT
WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT OR
WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first. NEXT ✓ CORRE
WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT X TRY
WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests:
✓ WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT CORRE
X WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT TRY
WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests:
✓ WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT CORRE
X WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: TRY
WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests:
✓ WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: CORRE
X WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: TRY
2.4 Full Table Now, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc.
2.4 Full Table-CORRECT Now, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc. CORRECT!
2.4 Full Table-ERROR(Sample) Now, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc. TRY AGAIN!

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EDTEC 544 - Serving Order Module

  • 1. SERVING ORDER (WHO & WHEN) MODULE FOUR
  • 2. INTRODUCTION: As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. In order to serve food in the correct time (when) and order (who), you need to know: • how to use an Event Order • the sequence of events during a seated dinner service • the sequence of serving seated guests
  • 3. INTRODUCTION: As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests. In order to serve food in the correct time (when) and order (who), you need to know: • how to use an Event Order • the sequence of events during a seated dinner service • the sequence of serving seated guests NEXT
  • 4. OBJECTIVES: Successfully completing this training module requires you to:
  • 5. OBJECTIVES: Successfully completing this training module requires you to: Use an Event Order to answer questions about important information for an event. 1 REPARATION
  • 6. OBJECTIVES: Successfully completing this training module requires you to: Use an Event Order to answer questions about important information for an event. When given a list of expected serving actions, you will match them to their corresponding visual cue. 1 2 REPARATION WHEN TO SERVE
  • 7. OBJECTIVES: Successfully completing this training module requires you to: Use an Event Order to answer questions about important information for an event. Given an interactive scenario depicting a table with guests, you will indicate who to serve, from first to last. When given a list of expected serving actions, you will match them to their corresponding visual cue. 1 2 3 REPARATION WHEN TO SERVE WHO TO SERVE
  • 8. OBJECTIVES: Successfully completing this training module requires you to: Use an Event Order to answer questions about important information for an event. Given an interactive scenario depicting a table with guests, you will indicate who to serve, from first to last. When given a list of expected serving actions, you will match them to their corresponding visual cue. 1 2 3 NEXT REPARATION WHEN TO SERVE WHO TO SERVE
  • 9. PREPARATION: EVENT ORDERBefore an event, you will receive a copy of the Event Order form that contains important information about the event.
  • 10. PREPARATION: EVENT ORDERBefore an event, you will receive a copy of the Event Order form that contains important information about the event. When you are reviewing this document, make sure you identify: • Type of banquet • Schedule of events • Menu options
  • 11. PREPARATION: EVENT ORDER BANQUET INFORMATION BANQUET TIMELINE BANQUET MENU Click on each of the three sections we are highlighting:
  • 12. PREPARATION: EVENT ORDER BANQUET INFORMATION Click on each of the three sections we are highlighting: BANQUET TIMELINE BANQUET MENU
  • 13. PREPARATION: EVENT ORDERClick on each of the three sections we are highlighting: BANQUET INFORMATION BANQUET MENU BANQUET TIMELINE
  • 14. PREPARATION: EVENT ORDER BANQUET MENU Click on each of the three sections we are highlighting: BANQUET INFORMATION BANQUET TIMELINE
  • 15. PREPARATION: EVENT ORDERThis is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. INFORMATIO N
  • 16. PREPARATION: EVENT ORDERThis is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 INFORMATIO N
  • 17. PREPARATION: EVENT ORDERThis is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 This is who is in charge INFORMATIO N
  • 18. PREPARATION: EVENT ORDERThis is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager. Event Type is not identified by name.. Found elsewhere on schedule “Bridal table..” p2 BACK This is who is in charge INFORMATIO N
  • 19. PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: TIMELINE
  • 20. TIMELINE PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date,
  • 21. TIMELINE PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time,
  • 22. PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, TIMELINE
  • 23. PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function TIMELINE
  • 24. PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE
  • 25. PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE BACK
  • 26. PREPARATION: EVENT ORDERThe Timeline lists the entire schedule of events, which include: Date, Time, Location, and Function Make a special note of the times and functions, so that you know when to serve and clear food. TIMELINE BACK We’ll look at the Timeline again in the next section.
  • 27. PREPARATION: EVENT ORDERThe most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU
  • 28. PREPARATION: EVENT ORDERThe most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card.
  • 29. PREPARATION: EVENT ORDERThe most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. MENU PLACE CARD (SAMPLE) Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card.
  • 30. PREPARATION: EVENT ORDERThe most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered. BACK MENU PLACE CARD (SAMPLE) Pay close attention to any special dietary requests. They’ll also be indicated on the table with a place card.
  • 31. PREPARATION: EVENT ORDER1. If a guest has requested a gluten-free meal, you will find that information on the:  Timeline  Information  Menu
  • 32. PREPARATION: EVENT ORDER1. If a guest has requested a gluten-free meal, you will find that information on the:  Timeline  Information  Menu✔ CORRE CT! NEXT
  • 33. PREPARATION: EVENT ORDER1. If a guest has requested a gluten-free meal, you will find that information on the:  Timeline  Information  Menu X TRY AGAIN! X BACK
  • 34. PREPARATION: EVENT ORDER2. To find out when to serve coffee, look at the:  Menu  Information  Timeline
  • 35. PREPARATION: EVENT ORDER2. To find out when to serve coffee, look at the:  Menu  Information  Timeline✔ CORRE CT! NEXT
  • 36. PREPARATION: EVENT ORDER2. To find out when to serve coffee, look at the:  Menu  Information  Timeline X TRY AGAIN! X BACK
  • 37. WHEN TO SERVE: Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests.
  • 38. WHEN TO SERVE: NEXT Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen. Your job, as the server, is to transport the food from the kitchen to the guests.
  • 39. WHEN TO SERVE: These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- PLATED SERVICE BUFFETÁ LA CARTE NEXT
  • 40. WHEN TO SERVE: Food is plated in the kitchen and served to guests at a table. Courses are served based on the scheduled timeline. BUFFETÁ LA CARTE These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- NEXT
  • 41. WHEN TO SERVE: Hover over the boxes below to learn more about the different types of American Style service- PLATED SERVICE BUFFET Guests are provided a menu as they are seated. Due to the time and cost constraints, the appetizer, salad and dessert are pre‐selected for all guests. These are the three types of American Style dining services. Hover over the boxes below to learn more about each type- NEXT
  • 42. NEXT WHEN TO SERVE: PLATED SERVICE Á LA CARTE Guests serve themselves from a buffet table. In some cases, guests will be served from stations, such as a meat carving or omelet station. These are the three types of American Style dining services. Hover over the boxes below to learn more about each type-
  • 43. PLATED SERVICE WHEN TO SERVE: The Plated Service is the most common type of banquet. While both Á la Carte and Buffet style services adhere to the same rules, these event types typically have fewer courses and require less action. BUFFETÁ LA CARTE NEXT
  • 44. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:
  • 45. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service
  • 46. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET
  • 47. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER
  • 48. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D
  • 49. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES
  • 50. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT
  • 51. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT 6.COFFE E
  • 52. WHEN TO SERVE: Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last: AMERICAN STYLE BANQUET – Plated Service 1.PRE- SET 2.START ER 3.SALA D 4.ENTRE ES 5.DESSE RT 6.COFFE E NEXT
  • 53. WHEN TO SERVE: The next section features an interactive chart to show you what entails NEXT
  • 54. WHEN TO SERVE: In the Matching Game below, drag the description to the corresponding picture. CLEARED WITH ENTRÉE SERVED WITH DESSERT LONGEST SECTION OF THE MEALMAIN COURSE FIRST COURSE
  • 55. WHEN TO SERVE: In the Matching Game below, drag the description to the corresponding picture. NEXT CLEARED WITH ENTRÉE SERVED WITH DESSERT LONGEST SECTION OF THE MEALMAIN COURSE FIRST COURSE
  • 56. WHO TO SERVE: Now that you’ve seen the Event Order and examined the timeline and menu, it’s time for you to serve the guests. Who do you serve first? Who is served second? In this section, you’ll learn the correct serving order so that you’re aware of the proper serving etiquette.
  • 57. WHO TO SERVE: Now that you’ve seen the Event Order and examined the timeline and menu, it’s time for you to serve the guests. Who do you serve first? Who is served second? In this section, you’ll learn the correct serving order so that you’re aware of the proper serving etiquette. NEXT
  • 58. WHO TO SERVE: Scan the table. SCAN 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT
  • 59. WHO TO SERVE: Scan the table. Identify by gender, 2 SCAN GENDER 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT
  • 60. WHO TO SERVE: Scan the table. and then age.Identify by gender, 2 3 SCAN GENDER AGE 1 Once you arrive at a table to serve food, quickly go through the following steps: NEXT
  • 61. CHILDREN (up to 12 years old) 1 ELDER WOMEN2 YOUNGER WOMEN3 ELDER MEN4 YOUNGER MEN5 WHO TO SERVE: RULESServe children first, then elder women, younger women, then elder men. Younger men are served last. NEXT
  • 62. WHO TO SERVE: RULES NEXT FLOATS FROM LEFT (turn on slideshow to see animation) FOOD is served from the guest’s LEFT side.
  • 63. WHO TO SERVE: RULES NEXT FLOATS FROM LEFT (turn on slideshow to see animation)DRINKS are served from the guest’s RIGHT side.
  • 64. WHO TO SERVE: RULES NEXT Walk COUNTER-CLOCKWISE when serving food..
  • 65. WHO TO SERVE: RULES NEXT ..and CLOCKWISE while serving beverages and clearing.
  • 66. WHO TO SERVE: ACTIVITYClick and drag the type of guest and put them in order of priority (first served to last): CHILDREN (up to 12 years old) 1 ELDER WOMEN 2 YOUNGER WOMEN 3 ELDER MEN 4 YOUNGER MEN 5
  • 67. WHO TO SERVE: ACTIVITYClick and drag the type of guest and put them in order of priority (first served to last): CHILDREN (up to 12 years old) 1 ELDER WOMEN2 YOUNGER WOMEN3 ELDER MEN4 YOUNGER MEN5 CORRE CT! NEXT
  • 68. WHO TO SERVE: ACTIVITYClick and drag the type of guest and put them in order of priority (first served to last): CHILDREN (up to 12 years old) 1 ELDER WOMEN2 ELDER MEN3 YOUNGER WOMEN4 YOUNGER MEN5 TRY AGAIN! NEXT
  • 69. WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT OR
  • 70. WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first. NEXT ✓ CORRE
  • 71. WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT X TRY
  • 72. WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests:
  • 73. ✓ WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT CORRE
  • 74. X WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT TRY
  • 75. WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests:
  • 76. ✓ WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: NEXT CORRE
  • 77. X WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: TRY
  • 78. WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests:
  • 79. ✓ WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: CORRE
  • 80. X WHO TO SERVE: ACTIVITYIn this activity, choose who will be served first out of the two guests: TRY
  • 81. 2.4 Full Table Now, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc.
  • 82. 2.4 Full Table-CORRECT Now, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc. CORRECT!
  • 83. 2.4 Full Table-ERROR(Sample) Now, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc. TRY AGAIN!