EENA 2021: Non-emergency numbers (1/4)
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This document provides an overview of non-emergency numbers available across Europe. It defines non-emergency numbers as those required to contact emergency services for situations that are not urgent, such as for information or advice. The document lists some common non-emergency numbers available for medical, police, and general crisis matters. It also discusses who manages these numbers, whether calls are free, availability for international callers, and considerations around regional availability and accessibility.
EENA 2021: Non-emergency numbers (1/4)
- 1. Overview of non-emergency numbers in Europe Benoit VIVIER, Public Affairs Manager, EENA
- 2. Defining non-emergency numbers ➢ Number to require help from an emergency service but for a situation that is, as such, not urgent (for instance: information, advises…) ➢ Part of the PSAPs’ objective to improve communication with the public; offer better service and better sort urgent and non- urgent requests. ➢ Should it be a short number?
- 3. Availability of non-emergency numbers – Medical matters 116117
- 4. Availability of non-emergency numbers – Medical matters Short number 116117 Long number No information
- 5. Availability of non-emergency numbers – Police matters Short number Long number No information
- 6. Availability of non-emergency numbers – General crisis number Short number Long number No information
- 7. 116xxx numbers ➢ 116000: Missing Children ➢ 116006: Victims ➢ 116111: Child Helpline ➢ 116123: Psychological Support
- 8. Other kinds of numbers ➢ Covid-19 ➢ Fire ➢ General information ➢ Intoxications ➢ Gas & electricity issues ➢ Domestic violence
- 9. Who manage such numbers? ➢ PSAP ➢ Same authority, different PSAP ➢ Foundation / Other public organisation ▪ Municipal offices in Norway ▪ Hospitals / Health authorities ➢ Delegated service to a private organisation ➢ Private organisation (for instance for gas emergencies)
- 10. Cost of the communication Free of charge Cost No information
- 11. Availability for roamers Yes No No information
- 12. Some considerations ➢ Regional availability ➢ Full time availability ➢ Reachable from abroad ➢ Accessibility by other means than voice
- 13. CONTACT Benoit VIVIER Public Affairs Manager, EENA @BenoitVivier bv@eena.org Benoit Vivier