Effective Communication aetcom module,mbbs
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Effective Communication aetcom module,mbbs
Effective Communication aetcom module,mbbs
- 1. Effective Communication in Clinical Practice • • Kalamazoo Consensus Statement • • SPIKES Protocol (Breaking Bad News) • • Universal Upset Patient Protocol
- 2. Importance of Effective Communication • • Builds trust between doctor and patient • • Improves patient satisfaction and adherence • • Reduces medical errors • • Encourages shared decision-making
- 3. Kalamazoo Consensus Statement • A Framework for Assessing Communication Skills • 1. Builds a Relationship • 2. Opens the Discussion • 3. Gathers Information • 4. Understands the Patient’s Perspective • 5. Shares Information • 6. Reaches Agreement on Problems & Plans
- 4. Kalamazoo-Based Assessment Tools • • Likert Scale-Based Evaluations • • Checklist for Patient Encounters • • 360-Degree Feedback (Peers, Patients, Self- Reflection)
- 5. SPIKES Protocol – Breaking Bad News • A 6-Step Strategy for Delivering Difficult News Compassionately • 1. Setting: Create a private, comfortable environment • 2. Perception: Assess patient’s understanding • 3. Invitation: Ask if patient wants details before explaining • 4. Knowledge: Provide clear, simple, honest information
- 6. SPIKES – Do’s & Don’ts • ✔ Do: Be empathetic, pause to allow reactions, use layman’s terms • ❌ Don’t: Rush, overload with details, ignore emotions
- 7. Universal Upset Patient Protocol • A 6-Step Model for Handling Emotional Patient Interactions • 1. Acknowledge the Emotion • 2. Validate the Experience • 3. Explore the Reason • 4. Clarify Misconceptions • 5. Provide Reassurance & Solutions • 6. Follow-Up
- 8. Practical Application – Role Play Exercise • • Scenario 1: Breaking bad news using SPIKES • • Scenario 2: Handling an upset patient • • Scenario 3: Effective doctor-patient conversation using Kalamazoo elements
- 9. Conclusion & Takeaways • ✔ Effective communication improves patient care & trust • ✔ Kalamazoo – Structured assessment of communication skills • ✔ SPIKES – Stepwise approach to breaking bad news • ✔ Universal Upset Patient Protocol – Managing emotional patients with empathy
- 10. References & Further Reading • • Kalamazoo Consensus Statement on Communication • • Baile WF, Buckman R, et al. SPIKES Protocol • • Communication strategies in difficult patient interactions