Effectiveness of Alternative Dispute Resolution Mechanisms

Effectiveness of Dispute Resolution
Councils in Alternative Dispute Resolution:
A Study of Selected Districts of Khyber
Pakhtunkhwa
1 PhD Scholar, Department of
Economics, Clark University, USA
2 Sustainable Development Policy
Institute, Pakistan
3 PhD Scholar, School of
Economics and Management,
Beijing University of Technology,
China
* Corresponding Author
shujaat@sdpi.org
Received: November 01, 2019
Revised: December 12, 2019
Accepted: December 27, 2019
Published: 25 June, 2020
How to cite this paper:
Manzoor, R., Ahmed, S. S., &
Ahmed, V. (2020). Effectiveness
of dispute resolution councils in
alternative dispute resolution:
A study of selected districts of
Khyber Pakhtunkhwa. Quest
Journal of Management and
Social Sciences, 2(1), 50-63.
Copyright © 2020 by authors and
Quest Journal of Management
and Social Sciences. This work
is licensed under a Creative
Commons Attribution-
NonCommercial-
NoDerivatives 4.0 International
License.
https://creativecommons.org/
licenses/by-nc-nd/4.0/
Open Access
Abstract
Background: Dispute resolution is the process through which conflicts, mis-
understandings are handled. It is an effective process for smooth functioning
of any sort of organization. It further helps in maintaining peace in the society
as well as in an organization.
Objective: This study seeks to appraise and evaluate the effectiveness of
Dispute Resolution Councils (DRCs) in the select districts of Khyber Pakh-
tunkhwa, Pakistan.
Methods: The effectiveness of ADR forums is gauged through magnitude of
satisfaction and trust of beneficiaries accessing its services as well as afford-
ability and timeliness of dispensation of justice to them.
Findings: It was found that DRCs have become highly consequential to the
peacemaking due to impartial setup and the provision of equal opportunity to
parties involved in any case.
Conclusion: Despite the overall success of DRCs, they are still affected by
problems such a poor documentation, infrastructure, lack of training and most
importantly the absence of any enforcement mechanism of their decisions.
Implication: This study puts forth various reforms that may include the stan-
dardization of documents, provision of sufficient capital and adequate infra-
structure, and auguring the role of these avenues to strengthen the implemen-
tation of their decisions.
Keywords: Dispensation, Peacemaking, Dispute Resolution Councils
Paper Type: Research Paper
JELClassification: K0, K3
Quest Journal of Management and Social Sciences
Volume 2 Issue 1: 50-63
ISSN Print: 2705-4527
ISSN Online: 2705-4535
Web: https://www.quest.edu.np
Rabia Manzoor1,2
Syed Shujaat Ahmed2, 3
and Vaqar Ahmed2
DOI: https://doi.org/10.3126/qjmss.v2i1.29019 QJMSS (2020)50

Manzoor et al.: Effectiveness of dispute resolution councils in alternative dispute resolution
Introduction
Since time immemorial, there have been a multiplicity of mechanisms that humans have de-
vised and resorted to in order to deal with the innumerable conflicts that have arisen among
them. In fact, among social scientists, it is widely believed that in the absence of formal and
informal avenues for the resolution of disputes, people would take the law in their own hands
and criminality and lawlessness would substantially increase. Thus, mechanisms for dispute
resolution are instrumental in preventing otherwise serious offences and thereby help pre-
serve the peace of society.
The process of dispute resolution has been defined by different organizations around
the world. Perhaps, the most widely accepted definition is given by the New York State Dis-
pute Resolution Association (NYSDRA) which states that ‘Dispute Resolution’ consists of
“methods used by the trained neutrals to help people to communicate more clearly, negotiate
effectively, develop and evaluate solutions, or resolve conflicts”. Another definition given by
the Harvard Law School, captures the essence of dispute resolution as “one of the several dif-
ferent processes used to resolve disputes between parties, including negotiation, mediation,
arbitration, collaborative law, and litigation”.
In other words, Alternate Dispute Resolution (ADR) is a mechanism which ensures that
a court-room trial shall be the last recourse to justice. While elucidating the efficacy of ADR
and the use of its integral components i.e. Negotiations, Mediation and Arbitration in Paki-
stan, researchers have noted ADR’s effectiveness is acknowledged by both the corporate and
legal communities in the country. ADR, is thus seen as a means of resolving disputes in an
inexpensive and timely manner circumventing the lengthy costly and technical process asso-
ciated with conventional litigation.
In the Indian subcontinent, the presence of platforms for the dispensation of alternate
dispute resolution can be traced back to the pre-colonial times. Perhaps, the most potent
form of ADR practiced in the region prior to and during the British Raj has been the Jirga
system, presided over by tribal chief(s) to settle civil and criminal disputes through custom-
ary laws.
Consequently, Pakistan subsequent to its independence has retained the original form
and variants of the traditional justice system, which have played an instrumental role in de-
livering justice across the country. These forums have comprised the Jirga in Khyber Pakh-
tunkhwa, the Federally Administered Tribally Areas (FATA) and Baluchistan, Faislo in Sindh
and Panchayat in the Punjab province, and have been fundamental to dispensing justice by
which conflicts have been settled between individuals, families, communities and tribes.
These forums are present alongside forums such as traditional ADR and public ADR ranging
from private courts at community level to conciliation courts at council level. The weakness
of the state bureaucracy and judicial process in Pakistan has created space for such forums.
Disputes in Pakistan have mainly emanated from a ‘configuration of factors relating
to the state system, the unstable regional setting, and the global system at large.’ Besides
these, the socio-cultural settings, and issues including lack of education and awareness about

human rights and hostile political and ethnic relations are often responsible for generating
significant conflict in Pakistan.
Furthermore, a review of the arbitration act has been initiated to promote effective ar-
bitration in Pakistan under the access to justice program. The institution of Musalihat Anju-
man act as conciliation forums has been provided at the level of Union Councils for dispute
resolution through ADR. Presently, the Strengthening Rule of Law Program (SRLP) has been
pivotal in addressing gaps in the justice sector through engaging with judicial and police
officials.
ADR has considerably risen in prominence after the formation of the Dispute Resolu-
tion Councils (DRCs) at the behest of the KP Police, when the then IG, Nasir Khan Durrani
launched a pilot project in 2014. Recognizing the significance of these councils, they were
formally inducted in the criminal justice system in 2015, when the KP assembly passed the
“Police Order 2002 Amendment Act 2015.” Further revisions and amendments were made in
the law in 2017 to extend affordable and impartial justice via the DRCs.
This study seeks to engage in the appraisal of the performance and effectiveness of dis-
pute resolution councils (DRCs) in 9 districts of Khyber Pakhtunkhwa (KP), so as to gauge
the efficacy and the extent of compliance of these councils to ADR standards, national and
provincial laws.
The study is further classified into following sections: Section 2 reviews the relevant
literature followed by research methods in Section 3. Likewise, Section 4 covers data analysis
and results.
Review of Literature
The effectiveness of ADR, in its various manifestations is widely acknowledged and appre-
ciated by the corporate and legal communities (Danuri et. al., 2012). Khan (2004) reported
that the formal and informal institutions of justice complement each other rather than being
mutually exclusive. As it is argued in Pakistani society that Panchayats decide in the favor of
the powerful and influential people, but still these alternative dispute resolution mechanisms
are supported because of ease of access and lower cost.
Similarly, Tanveer( 2017) and Ali et al. (2009) also stated that ADRs in 21st century
finds quicker, easier, inexpensive and effective approach towards justice. Further highlight-
ing the challenges to modern justice system McManus and Silverstein (2011) pointed out
that due to exorbitant and lengthy processes modern justice system was found to be less ef-
fective. Ramzan (2016) in this regard built on the narration related to effectiveness of ADRs
and its importance in clearing the existing backlog of cases.
According to Braithwaite and Gohar (2014), Muslahathi Committees served a vital role
by acting as platforms for providing restorative justice and policing local communities. De-
spite limited contributions, this form of “deliberative democracy” does reduce retributive
acts of violence and helps the police in gaining credibility, with the potential to become a
model of legal pluralism and an efficacious hybrid organization. Conversely, while examining

the effects of the local government ordinance (LGO) in KP province, Danuri et. al., (2012)
argued that citizen-state relations that the LGOs sought to change, overlooked the role of
confounding influences impacting these processes. This may include the non-governmental
organizations, the indigenous cultural norms of Pushtanwali and Jirgas. Thus, the UNDP as-
sisted in setting up Musalihati Jirgas at the Union Councils level in KP as people there place
more trust in conventional dispute resolution forums (Ahmed, 2011).
Ramzan and Mahmood (2016), state that ADR can be effective at providing justice at
the lower level, decisions by the ADR court may be set aside in case of the insufficient knowl-
edge of the judge, lack of competence or any affiliation with either party that may influence
the outcome of the case. Similarly, Iqbal (2016), notes that conflicting parties often choose
to seek to legal remedy from ADR mechanisms rather the conventional legal systems. He
remarks that while the Dispute Resolution Councils (DRCs) are only meant to support the
conventional legal system, the vast scope of judicial interventions in DRC decisions makes
their function to “minimize the supervisory role of court.”
In order to streamline and hasten the dispensation of justice, the Chief Justice of Paki-
stan approved the National Judicial Policy formulated by the National Judicial Policy Mak-
ing Committee. This included the prioritization of cases involving women, juveniles, rent dis-
pute, stay orders, bail matters, small claims and minor offences as defined under the Small
Claims and Minor Offences Courts Ordinance 2002. The power of deciding of such cases may
be offered to all civil judges in all districts (Bukhari and Haq, 2017), which can help in reduc-
ing the backlog of cases and reduce the burden on the conventional legal system.
Research Method
This study employed a combination of a quantitative and a qualitative approach for the evaluation
oftheDRCs’performanceandeffectiveness.Forthispurpose,9districtswereselectedasmodeldis-
tricts while looking at the area of coverage in terms of the province. Further districts were defined
based on culture of districts and number of disputes resolved by councils in the region.
For conducting an appraisal of the current state of the DRCs, the SDPI team collected
the secondary data undertaking the desk review and literature review. An extensive desk
review was facilitated by the current secondary data sources available with government bod-
ies, members of civil society and academia. For an in-depth insight the effectiveness of the
district dispute resolution council, the team conducted face-to-face interviews with multiple
stakeholders including the service providers as well as the recipients of the DRCs’ services.
To conduct these interviews, a semi structured questionnaire was developed and used for
gathering information on different aspects of dispute resolution councils and their compli-
ance with ADR standards, national and provincial laws and Pakistan’s constitution. A total of
100 interviews in 09 selected districts were conducted, consisting of, 10 police officials, two
police support staff, 36 DRC Members, 43 beneficiaries and nine readers. The team organized
18 FGDs - two each, with one being conducted with males and the other with females, in each
of the nine districts visited. It is expected that collaboration between beneficiaries, service

providers, civil society organizations and other stakeholders shall lead to a more fruitful and
constructive discourse on the subject. The FGDs were organized by the help of the UNDP and
the focal persons consulted in the respective DRC. The discussion initiated in the FDGs was
along the lines of the aforementioned questions.
TABLE-1: Number of Respondents by type and Focus Group Discussions in nine Districts
Types Bannu Buner Chitral D.I.
Khan
Lower
Dir
Upper
Dir
Kohat Shangla Swat Total
KIIs
DIG/DPOs/Add.
SP/SP/DSP1
1 1 2 0 1 2 1 1 1 10
Police Support
Staff
0 0 0 0 1 1 0 0 0 2
DRC Members 2 2 5 4 6 9 3 7 1 36
Beneficiaries 12 4 5 6 8 4 3 6 2 43
Reader 1 1 1 1 1 1 1 1 1 9
Total KIIs 100
FGDs
Male 1 1 1 1 1 1 1 1 1 9
Female 1 1 1 1 1 1 1 1 1 9
Total FGDs 18
The following research questions, designed separately for beneficiaries and service pro-
viders, served as the key guidelines for conducting a holistic evaluation in the study:
Beneficiaries: How effective are the councils in resolving disputes at the local level?
What types of alternative resolution forums exist in your area/locality? Are you satisfied with
the resolution of your dispute? Are the DRC members neutral and impartial to both parties?
How trustworthy are the DRC members in guarding the intimate details of your case?
Service Provider: In your opinion, are the councils effective in resolving disputes?
Have you ever referred any dispute to forum for alternate dispute resolution? What mech-
anisms have been put in place for the referral of cases to the DRCs and how can they be
improved? To what extent do you think litigants are content with the resolution of their dis-
putes? To what extent are the councils compliant with gender and human rights as well as
national and provincial laws, the constitution and ADR standards? Are women adequately
represented in the district’s DRC?
1 Regional Police Officer (DIG, Malakand Division), District Police Officers (DPOs) of Buner, Chitral, Dir Lower, Shangla, Additional
Superintendent of Police (Add.SP) of Kohat, Superintendent of Police (SP-Investigation) Dir Upper and Deputy Superintendent of Police
(DSP-Headquarters) Upper Dir.

Data Analysis and Results
DRCs in KP: A Situation Analysis
This section revolves around the visual and situational analysis of current performance of the
Dispute Resolution Councils across the nine districts, comprising Kohat, Bannu, D.I. Khan,
Buner, Lower Dir, Upper Dir, Shangla, Swat and Chitral for 2016 and 2017.
Dispute Resolution Councils (DRCs) were made part of the justice system through Khy-
ber Pakhtunkhwa Police Act (2014). Currently they are functional in 24 districts across the
province and settling civil disputes across the province. Objective of this study is to analyze
the capacity development in nine districts of the province. Thus looking at the data for 2016
and 2017, number of cases received to police station increased.
Thus looking at the data as figures shown below, the number of cases received, com-
promised, referred to legal action and pending increased. Among these provinces as far as
number of cases is concerned, in Kohat total number of cases received were 771 in compar-
ison to 2016 where total of 428 cases were received. Whereas total number of cases which
were compromised were recorded to be 392 out of 771 in 2017, in comparison to 374 in 2016.
During this same period within Kohat significant increase was observed for the cases under
process. In 2016 there were total of 43 cases under process whereas in 2017 there were total
of 369 cases which are yet to be solved and are under process.
After that Bannu followed by Chitral were found to be the district where number of cas-
es were highest. In Bannu, there were 441 cases received whereas in Chitral total of 403 cases
were received during 2017. As can be noted from figure below during 2016, there were total
of 115 cases received in Bannu which increased to 441 in 2017. Further it can be viewed that
percentage of compromising of cases also improved. During 2016 in Bannu there were total
of 74 cases compromised which increased to 290 during 2017. Similarly depending upon na-
ture of disputes, it can also be viewed that number of cases referred to courts for legal action
increased. There was total increase to 117 in 2017 in terms of cases compromised.
Whereas when it comes to Chitral in comparison to 2016 (79 received), as mentioned
above, there was significant increase in number of cases received found. During 2016 in Chi-
tral there were only 61 cases which were compromised whereas with the increase in number
of cases received there was an increase in the number of cases compromised. In 2017 total of
382 cases compromised making it 79.08 percent of the total cases. There was minimal num-
ber of cases referred to legal action. There were only 20 cases referred in 2017 in comparison
to 15 during 2016. There was only single case which remained in pending in comparison to
2016 where there were three cases. Further looking at the data, it can be observed that in
Swat during 2017, there were total of 324 cases received followed by Buner 232.
In Swat, there was increase to 324 cases from 139 in terms of cases received. During this
same period there were 219 cases compromised in comparison to 2016 where with low num-
ber of cases received there were only 94 cases compromised. The important factor to note for

Swat is that with the increase in number of cases there is increase in number of cases pend-
ing. During 2017 there were total of 76 cases which were not solved and continued to 2018.
Similarly looking at Buner total cases were 54 in 2016. In 2017 as discussed above num-
ber of cases received in Buner increased, there was also increase in cases compromised. Out
of 232 cases received, there were 187 cases compromised in comparison to 2016, out of 54
there were 52 cases compromised. With this increase in number of cases there was increase
minor increase in number of cases referred i.e. total of 44 cases were referred to the courts
functional in district.
Further discussing the DRCs, in Lower Dir over the period there was minimal increase
in cases received during 2017. In 2016, there were total of 124 cases received which increased
to 128 in 2017. On the contrary there was decrease in number of cases solved. In 2016 there
were 77 cases which were compromised which decreased to 54 during 2017. Important point
here to be observed is that number of cases referred to legal action is also on a high. In 2016
there were total of 47 cases referred to courts whereas in 2017 there was minimal decline
in the number of cases referred and total of 38 cases were referred. It was during the same
process total of 36 cases were found open and are under process with no decision yet made.
In D.I. Khan there was significant increase in number of cases. There were total number
of cases received reached to 119 in 2017 from 39 of 2016. Similarly looking at the number of
cases compromised there was significant increase in the number and it remained in terms
of percentage static. Out of 119 cases received, 117 were compromised in 2017. The com-
promised cases in 2016 were 100 percent in 2016. There was only one case referred to legal
action and was left openthis year.
Similarly in Upper Dir,a significant increase in number of cases was observed. In 2016,
only 12 cases were received whereas in 2017 the number increased to 111. Further with this
increase there was an increase in number of cases compromised. During 2016 out of 12 cases,
10 cases were compromised whereas in 2017 there were 106 cases compromised. There were
only four cases referred to legal action in 2017 and one remained under process during this
period.
In comparison to eight districts mentioned, Shangla was important where significant
increase in the data was observed. In 2016, there was no case received whereas the number
increased to 110 in 2017. During this period out of total 110 cases, 102 were compromised
whereas eight were referred to legal action.
Effectiveness of DRCs
The data clearly demonstrates that an overwhelming majority of the beneficiaries (80%)
viewed the DRCs as highly effective. In their answers, these respondents stated the effec-
tiveness of these councils was rooted in the neutrality and impartiality of the DRC members
in obtaining, gathering and examining the relevant evidence to a case by fully consulting
both parties. The fact that both parties in a case could view the DRC as such an egalitarian

FIGURE 1: Disputes Received, Compromised, Refered to Legal Action and Under Process in 9 Districts
Bannu
Buner
D.I.Khan
Lower Dir
Upper Dir
Chitral
Kohat
Shangla
Swat

platform for the redressal of their grievances helped them in agreeing to the authority of the
council in proposing an agreement which can be accepted by both in good faith.
Furthermore, other widely held opinions among our respondents were that they deemed
the DRCs to be considerably more affordable, accessible and swifter alternative to the Jirgas
and courts. Also, as opposed to the conventional justice system, it’s implausible that the de-
cisions of the DRC are influenced by ulterior motives.
FIGURE 2: Effectiveness of DRCs
Source: Author’s Calculation
An additional 17 percent of the respondents were of the view that DRCs are somewhat
effective and the remaining three percent of respondents stated that didn’t consider the DRCs
to be effective at all. The primary reasons one-fourth of all the beneficiaries in our KIIs and
FGDs weren’t upbeat the effectiveness of these councils, included, recurrent absence of the
defendants; decisions being influenced by the defendants’ socio-political stature and refusal
of one party to comply with the DRCs’ decisions.
Affordability and Timeliness
There is a substantial difference between the DRCs and the local courts when it comes to the
cost incurred and time spent in the litigations. On average, a civil case in the courts takes
about one to two years to be solved and the cost is around PKR 0.1 million. Conversely, in the
DRCs, most disputes are resolved within a span of 3-4 months, and the litigants don’t have to
bear any expenses either, apart from the transportation costs. This gulf that exists between
both these judicial systems in terms of their affordability and timeliness, has raised the like-
lihood of people consulting the councils to settle civil conflicts. In particular, the DRCs have
proven to be a boon for the poor in all the nine districts visited, all of whom were unanimous
in reporting their preference of DRCs over courts primarily because DRCs circumvented the
expensive, protracted and technical litigation process in the courts.

Accountability and Transparency
Upon being asked about the extent of accountability and transparency in the DRCs, 75 per-
cent of the respondents thought that DRCs functioned in a fully transparent manner. This
is primarily because the DRC members go to great lengths to ensure that the proceedings of
the DRC are in full compliance to Pakistan’s constitution and mindful of indigenous cultural
norms and practices, without being swayed by a person’s socio-economic standing. Addi-
tionally, several DRCs’ members stated that to ensure transparency, if one party objects to a
panel, then another panel is assigned to deal with their case.
For instance, a staff member of the DRC, whoalso had his case, regarding an inheritance
issue with his brother, heard in the DRC, told us that it is made sure that members who share any
relations with either of the two parties are not made part of the panel reviewing the case of those
two parties so as to prevent the agreement from being decidedly biased in someone’s favour.
FIGURE 3: Transparency of DRCs
On the contrary, 25 percent of the respondents were of the view that in cases where
there was room for political and tribal influence, the transparency of the DRCs may be slightly
compromised, whereas an additional 5% stated that there was no transparency in the DRCs.
Our key informants told us that the DRC members often didn’t fully investigate and examine
the details of a case before striking a compromise between both the parties.
Satisfaction Level
According to the survey, 85 percent of all the beneficiaries surveyed were extremely satisfied with
the outcome of their case. The stated contentment of the respondents was because of the fact that
since the DRC members were natives of the respective districts, they were always respectful of the
local traditions while striking an agreement. What resonated across the responses of the various
responses was the fact that as both parties felt they were fully consulted with in an impartial man-
ner during the proceedings, they were happy with the timely and equitable outcome of the case.

FIGURE 4: Level of Satisfactions of Beneficiaries
On the other hand, a small but significant share of the beneficiaries, 10%, stated they
were partially satisfied with the DRC’s decisions. While those said this did acknowledge and
appreciate the timely and inexpensive resolution of their cases, they still didn’t think that the
outcome of the case was particularly fair for them. Especially in cases involving conflicts over
money or property, both parties are convinced and persuaded to share the losses as well to
maintain a degree of equitability in the outcome of the case.
In a certain dispute involving two brothers, the plaintiff, who was the eldest brother had
given his younger brother, the defendant, his house on a contract of five years. When this
time limit expired, the younger brother refused to vacate the house and demanded monetary
compensation to do so. In the end, according to the plaintiff, due to the DRC’s decision, I had
to pay him a portion of the monetary compensation he demanded, despite not being liable to
do so, as I was willing to compromise because he was my brother.
Moreover, 5% of the respondents also stated that they were extremely dissatisfied with
the way their cases and complaints had been handled by the DRC members. In particular,
a plaintiff who despite having signed a Mukhtarnama or agreement with the defendant re-
garding a land dispute, was very unhappy with the resolution of his case. He considered
the compromise unfair because I think the decision of my case was influenced by the poli-
tics prevalent here like it is in the courts, since, the DRC members are inclined towards the
powerful. As this was the case in my dispute, the defendant often chose not to appear before
the council and the members didn’t investigate the details properly which compromised the
impartiality of their decision.
Another person who had his case, regarding being sold a smuggled car by deception,
referred to the DRC was forced to make a settlement out of the DRC because of a delay of
over one year. This person, the plaintiff attributed the delay to the members did nothing to
make the defendant, who was continuously absent in all the hearings of the DRC. Therefore,
I reached out to him on my own and we mutually decided to solve our dispute outside the
purview of the DRC.

Self-Respect and Honor
Respecting a person’s self-esteem and honor is an integral part of the resolution of any dis-
putes, especially those which arise in tribal settings. In particular, in cases of familial or mar-
ital strife, litigants want such matters to be heard and resolved in relatively private setting,
without the intervention and meddling of those in the audience as this could tarnish the
self-esteem of either party. Even in cases, pertaining to pecuniary issues and land conflicts,
people can feel slighted in the presence of others in the vicinity of the hearing.
As one of the parties to a divorce case informed us, such respect which could also be
extended through other ways, is often absent. For instance, they told us that: “Despite tra-
versing a large distance to come to the DRC and being on time, we were told to wait for hours
and forced to sit outside. There should at least be a waiting room for us to wait in and some
refreshments offered to us before our case is heard.”
Trustworthiness
Most DRC beneficiaries feel that the constituent of the councils are reliable and trustworthy
people when it comes to divulging intimate details about their personal lives, in stark con-
trast to their trust of other judicial mechanisms. Additionally, they also place their faith in
them to lead them to a relatively just outcome. This is illustrated by that that 95 percent of
the respondents stated that they considered the councils to be highly trustworthy. Only a
minuscule portion of these respondents didn’t consider the DRCs to be partially (4%) or fully
(1%) reliable.
FIGURE 5: Level of Trust of Beneficiaries
The reasons for the overwhelming trust of people on the DRCs were because DRC mem-
bers were well-known, reputable and highly competent individuals. The litigants directly in-
teracted with the members without the intermediation of lawyers. The members, for their part
were also highly cognizant of the local issues in their particular districts and also took an active

interest in the particular facets of a case. Rather than casting the terms of any case in favor of
one party, the members were even-handed and unprejudiced in dealing with all the cases.
Quality
The beneficiaries were in near consensus regarding the quality of services provided by the
DRCs, with 90 % rating them as excellent and an additional 7 % also rating them to be good.
Respondents in most of the DRCs were of the views that were provided with a sitting space
and basic utilities like sanitation facilities, something they would not be afforded in the local
courts. As, according to one highly educated beneficiary, formerly embroiled in an intense
property and monetary dispute with his maternal uncle: “The quality of services rendered by
the DRC members can never quite be matched by the quality of services in the courts. The
DRCs stand out as an accessible platform, convenient and inexpensive system for resolving
disputes swiftly and consensually, all of which would be impossible for the great majority of
cases handled in the courts.”
Figure 6: Quality of Services Provided
Conclusion
The roles and prominence of the Dispute Resolution Councils have immensely expanded in
the brief time frame that these councils have existed in the province of Khyber Pakhtunkhwa.
Across all the districts, under consideration in this study, there was increasing confidence
in the DRCs as an effective justice mechanism as opposed to other conventional and con-
temporaneous justice systems in the country. This confidence was evident not only through
the responses of the indigenous community members but was also well-documented in the
increasing numbers of cases being reported to and successfully settled by these bodies.
The delays and non-resolution of disputes led to deaths, deprivation, loss of billions to the
economy, closure of businesses and severe negative implications for the society, especially con-
flict prone areas. Thus, the establishment and creation of the dispute resolution councils not
only bodes well for the peace and security of the region but also for the cohesion of our nation.

Thus, in order to make these systems work to their fullest potential and that too without
compromising justice, they need to be mutually worked upon so that any gaps between infor-
mal and formal understanding can be reduced. In this context, certain broader guidelines for
these informal mechanisms be prepared and shared with the communities. ADR needs to be
popularized as a potent means of accessing justice, accessible to the masses. The incoming
provincial and national governments in this year should continue the work of DRCs in KP.
While the KP government, in particular, should endeavor to enhance the institutional and
technical capacity of these councils so that they are able to perform their functions of provid-
ing attainable and equitable justice, more smoothly.
Conflict of Interest
No conflict of interest existed between authors while preparing this article
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