EFFECTIVENESS OF E-RKAP SYSTEM IMPLEMENTATION WITH HUMAN, ORGANIZING, TECHNOLOGY (HOT) FIT MODELAPPROACH

American Journal of Humanities and Social Sciences Research (AJHSSR) 2022
A J H S S R J o u r n a l P a g e | 130
American Journal of Humanities and Social Sciences Research (AJHSSR)
e-ISSN :2378-703X
Volume-6, Issue-12, pp-130-139
www.ajhssr.com
Research Paper Open Access
EFFECTIVENESS OF E-RKAP SYSTEM IMPLEMENTATION
WITH HUMAN, ORGANIZING, TECHNOLOGY (HOT) FIT
MODELAPPROACH
Akbar Dwi Rahmanda1
, Indrawati Yuhertiana2
, Nanda Wahyu Indah Kirana3*
1
Accounting Graduate Student, Department of Accounting Universitas Pembangunan Nasional“Veteran” Jawa
Timur
2
Department of Accounting Universitas Pembangunan Nasional “Veteran” Jawa Timur
3
Department of Accounting Universitas Pembangunan Nasional “Veteran” Jawa Timur
ABSTRACT: This study aims to test and prove the influence of human, organizing and technology on the
effectiveness of the E-RKAP system. The hypotheses of this study are System Use affects the Effectiveness of the
E-RKAP System, User Satisfaction affects the Effectiveness of the E-RKAP System, Structural affects the
Effectiveness of the E-RKAP System, Environment affects the Effectiveness of the E-RKAPSystem, System
Quality affects the Effectiveness of the E-RKAP System, Information Quality affects the Effectiveness of the E-
RKAP System, Service Quality affects the Effectiveness of the E-RKAP System. The population of this study
were company employees. The sampling technique used in this study was purposive sampling which obtained a
sample of 90 people. This study shows that system use, use satisfaction, structure, environment, information
quality and service quality have no influence on the effectiveness of the E-RKAP system. System quality has an
influence on the effectiveness of the E-RKAP system.
KEYWORDS : Effectiveness, E-RKAP system, HOT Fit.
I. INTRODUCTION
The modern era is an era of rapid technological advancement and development. All aspects of life also feel the
impact due to the sophistication of technology. Information systems provide convenience for users to support their
daily work [1]. The existence of a system in a job is needed because there are functions and goals and intentions
stored in it. The presence of industry 4.0 is also proof that currently industrial development cannot be separated
from technological development. Humans as social groups also need technology to be used in social or
organizationallife.
This shows that technology also has an influence on every human and organization in action. In the
implementation and utilization of the system, effectiveness is also a concern for an organization when running its
system for work efficiency. [2] argue that effectiveness is part of the benchmark for achieving something that has
been determined. The system must be able to provide changes to the work culture for an institution and its use in
order to achieve the planned goals.
Companies in Indonesia have utilized information systems in their organizational wheels. The shift made by the
company is none other than to adjust to the increasingly fast development of the times. Researchers decided to
conduct research on system evaluation by looking at its effectiveness with the human, organizing, and technology
(HOT) Fit model approach in companies in West Surabaya.
In this study, researchers used the term E-RKAP because it was considered familiar to accommodate the financial
system to plan the company's work and budget in the next year. The E-RKAP system plays an important role in
the running of the wheels of the organization. Its usefulness is very beneficial for companies, especially
management, to know the work plan and budget in detail in making future decisions. However, since its launch
and after being used for several months from launch until now there has never been a study of the effectiveness of
the system related to company management.
One of the staff of the company's finance department, Arief Maulana, said that the utilization of system
applications that function as facilitating employees in preparing work plans and company budgets for each
department to be more effective and efficient was not fully optimal. On the human resources side, there is still
limited ability to use the system, the management side does not encourage socialization to its employees to be able

to deeply use the system. In addition, from the technology side it is also revealed that there are still incomplete
features in the system so that sometimes it still requires manual action for work related to the system.
In this study, the main factors in order to assess the effectiveness of the system are human factors, organizational
factors, and technological factors. The purpose of this research is to identify the influence of Human, Organizing,
and Technology on the implementation of the E-RKAP system. The benefits of this research are theoretically as
knowledge that can be developed in the field of information systems and reference material for a study related to
the effectiveness of implementing the e-RKAP system with the Human, Organizing, and Technology Fit Model
approach. Practically as a means of contributing researchers to learning media in lectures in the field of
information systems and as knowledge and understanding of the effectiveness of implementing the e-RKAP
system with the Human, Organizing, and Technology Fit Model approach.
II. THEORETICAL FRAMEWORK
Technology Acceptance Model (TAM)
TAM theory was first proposed by Davis in 1989. In [3]Davis argues that TAM is a theory used to see an
information system user in accepting and using the system. In this case, users can also use the system according to
their work so that whether the system is effective or not depends on the user in utilizing it as a means to assist in
work.
System Use
The Big Indonesian Dictionary (KBBI) defines Usage is a process, the act of using something, or usage [4]
End User Computing Satisfaction (EUCS)
This model theory was proposed by Doll & Torkzadeh's in 1988. According to Pratama in [5] EUCS is a method
used to measure the level of satisfaction of users of an application system by comparing expectations and reality
of an information system. This relates to the satisfaction of using the system by users which can have an impact on
the effectivenessof the existingsystem in an agency.
Use Satisfaction
User satisfaction is the response and feedback from users after using the information system [6] According to [7]
user satisfaction is a person's satisfaction after comparing the performance or results received with expectations.
Theory of Reasoned Action
This theory was proposed by Ajzen and Fishbein in 1980. According to [8] the theory explains the factors that
influence human behavior and explains the relationship between beliefs, attitudes, subjective norms, intentions,
and individual behavior. This theory says that in a system there is an organization that can change the beliefs and
attitudes of its users so that it can affect the effectiveness of the running of the system.
Structure
In line with the previous understanding, [9]revealed that in organizations, structure is used as information related to
the division of tasks carried out by management to carry out organizational tasks. according to Richard in the book
by [10] states that people are structurally placed in relatively the same position in a fixed position and task,and
also produce the same patterns of behavior and interaction.
Environment
The organizational environment [11] is a party or force outside the organization that can affect organizational
effectiveness.
Technology to Performance Chain (TPC)
TPC was proposed or proposed by Goodhue and Thompson (1995) to refine the previous theory. This theory
provides a more accurate description of technology, user tasks, and the relationship between usage and
performance changes [12]. In addition, this can be done to provethe capacity of the system with the needsrequired
by users so thatit can create the effectiveness of a system when used.
System Quality
System quality is a combination of all elements and sub-elements that are interrelated to form an information
system so that it can produce quality results and as expected [13]. Meanwhile, according to [14], system quality is
the form of the system used.
Information Quality
Information quality is a description or inventory of the existence of information systems used in work [15].
According to [16] Information quality is the value created by information systems to provide relevant and clear
information to users.

Service Quality
Service quality is a set of features and characteristics of a product or service that is able to satisfy stated needs
[17]. Meanwhile, accordingto [18] service qualityrepresents the level of excellence expectedandthe managementof
these advantages to meet user expectations.
Hypothesis
The level of use of information systems is seen from the frequency and duration of use of these media, [19] The
intensity of users in using a system also affects the effectiveness of information systems. Research conducted by
[20]; [21]; [22] states thatsystem usage affects the effectiveness of information systems.
Based on the description above, the hypothesis of this study can be formulated as follows:H1: System Use affects
the Effectiveness of the E-RKAP System
Indicators or user satisfaction levels can be a benchmark for a system to be said to be effective. Research conducted
by [23]; [24]; [22]said that user satisfaction affects the effectiveness of information systems. This shows that user
satisfactioncan have an effect on system implementation.
Based on the description above, the hypothesis of this study can be formulated as follows:H2: User Satisfaction
affects the Effectiveness of the E-RKAP System.
In structure, management involvement can also affect system effectiveness. Research proposed by [25]; [20]; [26]
concluded that structural affects system effectiveness. These results indicate that the higher the involvement of a
management in the structure, the ineffectiveness of a system.
Based on the description above, the hypothesis of this study can be formulated as follows:H3: Structure affects the
Effectiveness of the E-RKAP System.
External organizations play an important role in making work that starts conventionally modern because of the
times with the emergence of technology. Research conducted by [27]; [21] said that the organizational
environmentaffects the effectiveness of information systems.
Based on the description above, the hypothesis of this study can be formulated as follows:H4: Environment affects
the Effectiveness of the E-RKAP System.
From the technology side, system quality is also a consideration because the measure of th e effectiveness of a
system also depends on its quality as well. System users who can feel the quality of the system can carry out their
work properly and quickly. Research conducted by [24]; [20]; [26]; [28] found that system quality affects system
effectiveness.
Based on the description above, the hypothesis of this study can be formulated as follows: H5: System quality
Information quality is the life of the information system so that its function can be seen through the output
produced. Research conducted by [21]; [29]; [26]; [28]says that information quality affects the effectiveness of
information systems.
Based on the description above, the hypothesis of this study can be formulated as follows:H6: Information quality
If the system service meets expectations, the information system can be said to be efficient [30]. Research
proposed by [24], [26], [28], [31]–[34]said that the quality of system services affects the effectiveness of the
system utilized byusers.
Based on the description above, the hypothesis of this study can be formulated as follows: H7: System service

Research Conceptual Framework
III. METHODOLOGY
Research Design
This study uses descriptive and causality quantitative methods. Quantitative descriptive according to [35]shows
that research used to examine certain populations or samples using statistical and descriptive data can be
interpreted as providing detailed information about research without analyzing or drawing conclusions.
Meanwhile, causal research is used to determine the relationship between the independent and dependent
variables.
Research Model
This study seeks to test and prove the effect of System use, User satisfaction, Structure, Environment, System
quality, Information quality, Service quality on the effectiveness of implementing the E-RKAP system.
Data Collection
The instrument used in this research is a questionnaire. Questionnaires by researchers are of a closed type. The
questions in the closed questionnaire use a Likert scale as the determination of the answer score proposed by
[35]The research population is the party that uses the company's budget system. At this time the pop ulation of
those who use the RKAP system and the like in this study is 450 people consistingof companyemployees in West
Surabaya. In this study, researchers determined a non-probability sampling technique using the Purposive
Sampling method with respondent criteria including company employees who use the company's budget system
and companies in the West Surabaya area. This method is used because the respondents in this study are the ones
who use the budget system in the company. The type of data used in this research is primary data. The analysis in
this study used a Structural Equation Model (SEM) approach on a Partial Least Square (PLS) basis.
IV. RESULTS AND DISCUSSION
Result
1. Convergent Validity
In Convergent Validity [36] said that in the early stages of experimental studies for the load value between 0.5 and
0.6 is considered sufficient. Outer loading in this study has a threshold> 0.6. Ideally, the AVE is at least 0.5 or
greater than 0.5 is better [37]. beloware the resultsof the research analysis:

Table 1 Outer Loadings
Table 2 Average Variance Extracted (AVE)
all existing data has met the requirements with the value listed more than 0.6. With this, the data processed using
SmartPLS version 3.3.7 for windows can be declared valid. Based on the table above, it can be seen that all
variable constructs have reached the minimum recommended limit of 0.5. Therefore, all variables can be said to
be valid and reliable.
2. Discriminant Validity
The purpose of the discriminant value is to ensure that in each model and each latent variable is different from
each other. Another method used to determine the value of discriminant value is to compare the value of Average
VarianceExtracted (AVE) on each construct withother constructs.
Table 3 Cross Loading

Based on the table above, it can be said that discriminant validity has met the criteria, namely> 6.0 and each
construct in the model has met the validity requirements with the loading value of each indicator having a value
greater thanother latent variables.
3. Composite Reliability
Variable can be said to be reliable if its value is greater than 0.7 (Hair et al., 2014). The results of the composite
reliability test can be seen through the following table:
Table 4 Composite Reliability
Based on the table above, it is said that all variables in this study are reliable and reliable so that the variable test
can be continued at the next stage. This is because all variables have met the threshold value of more than 0.7.
Inner Model (Structural Model)
1. Coefficient of Determination (R²)
R-Square can be used as an evaluation material on the dependent construct. The R-Square test can be seen in the
table below:
Table 5 Koefisien Determinasi (R²)
Based on the table above, the R-square in this study results in 56.8%. In the sense that variable X can explain
variable Y by 56.8%. The remaining 43.2% is not contained in this study.
2. Predictive Relevance (Q2) Table 6 Predictive Relevance (Q2)
Q-Square value The effectiveness of the E-RKAP system (Y) has a value of 0.282. In the sense that this value has
a good observation because it is more than 0 (Q2> 0).
Hypothesis testing
1. Path Coefficient
The size of the limit in accepting a hypothesis that is proposed is if a T-statistic value is more than 1.96 and the P-
Value value is less than 0.05, it can be said that variable X has an influence on variable Y. Furthermore, for the size
of the limit in rejecting a hypothesis that is proposed, if a T-statistic is less than 1.96 and the P-Value value is
more than 0.05, it can be said that variable X has no effect on variable Y.

Table 7 Path Coefficient
Hypothesis testing based on the table above can be described as follows:
1. System Use has no significant effect on the Effectiveness of the E-RKAP system. This can be seen from
the original sample coefficient of 0.041 and a T-statistic of 0.351 less than 1.96 and a P-Value of 0.726
more than 0.05.
2. Use Satisfaction has no significant effect on the effectiveness of the E-RKAP system. This can be seen
from the original sample coefficient of -0.011 and a T-statistic of 0.073 less than 1.96 and a P-Value of
0.942 more than 0.05.
3. Structure hasno significant effect onthe effectiveness of the E-RKAPsystem. This canbe seenfrom
theoriginal sample coefficient of -0.078 and a T-statistic of 0.813 less than 1.96 and a P-Value of 0.417
more than 0.05.
4. Environment has no significant effect on the effectiveness of the E-RKAP system. This can be seen from
more than 0.05.
5. System Quality has a significant effect on the effectiveness of the E-RKAP system. This can be seen from
theoriginal sample coefficient of 0.486 and T-statistic of 3.017 more than 1.96 and P-Value of 0.003 less
than 0.05.
6. Information Quality has no significant effect on the effectiveness of the E-RKAPsystem. This can be seen
from the original sample coefficient of 0.227 and a T-statistic of 1.791 less than 1.96 and a P-Value of 0.074
more than 0.05.
7. Service Quality has no significant effect on the effectiveness of the E-RKAP system. This can be seen from
more than 0.05.
IV. DISCUSSION
Effect of System Use on the effectiveness of the E-RKAP system
The first variable System use is all actions taken by someone in using a system. System use can be manifested
through several existing indicators including Level of Use, Knowledge, and Acceptance. In the Technology
Acceptance Mode (TAM) theory, it is explained that a system user can accept and use the system according to his
needs. The results of this study have similarities with research conducted by [26], [38], [39] which states that
system use does not affect the effectiveness of a system. The use of this system is still carried out even though
system users accept and use it without regard to the effectiveness of the system.
Effect of Use Satisfaction on the effectiveness of the E-RKAP system
The second variable Use Satisfaction is an assessment of user satisfaction with the information system used by
users. This definition is in line with the End User Computing Satisfaction (EUCS) theory which says that the level of
user satisfaction is measured by comparing the expectations and reality of an information system. The results of this
study have similarities with research revealed by [21], [29] which states that Use Satisfaction does not affect the
effectiveness of a system. Users make an assessment of the system having their own criteria where theassessment of
user satisfaction depends on the situation and conditions experienced by the user.

Structure's influence on the effectiveness of the E-RKAP system
The third variable Structure is something that shows the division of tasks of an organization so that the goals set can
run well. In the Theory of Reasoned Action theory explains the factors that can influence human behaviorand the
relationship between intentions and individual behavior. Structures are only used for the purpose of dividing tasks
in order to run the wheels of the organization, structures can only decide on the right strategy to make a job faster
and more efficient. The results of this study have similarities with research conducted by [38], [39]which states that
Structure does not affect the effectiveness of a system. the system is made by experts and used by users who need the
system so that management only provides direction and supervision on the system being run.
The influence of Environment on the effectiveness of the E-RKAP system
The fourth variable Environment is a party or institution that is inside or outsidethe organization that can interfere
with the performance of an organization. In the Theory of Reasoned Action theory, it explains the factors that can
influence human behavior and the relationship between intentions and individual behavior. The results of this study
have similarities with research conducted by [39], [40] which reveals that Environment does not affect the
effectiveness of a system. The company environment can be one of the factors in the formation of a new work
culture that exists in an organization. However, with the development of a system, it only changes the way of work
of a person involved in preparing the company's work plan and budget without paying attention to the effectiveness
of the system used.
Effect of System Quality on the effectiveness of the E-RKAP system
The fifth variable System quality is a combination of several elements and sub-elements that form into a system to
produce quality output as expected. In the Technology to Performance Chain (TPC) theory, it is explained that the
description of technology, user tasks, and performance changes reflect the quality of the system. The results of this
study have similarities with research conducted by [20], [24], [26], [28] which reveals that System qualityaffects the
effectiveness of a system. Good system quality means that the effectiveness of a system will be seen and users feel
theirneeds are met in the system.
Effect of Information Quality on the effectiveness of the E-RKAP system
The sixth variable Information Quality is a value created by the system in providing information that is relevant to
its users. In the Technology to Performance Chain (TPC) theory, it is explained that the description of technology,
user tasks, and performance changes reflect the quality of the system. The results of this study have similarities with
research conducted by [23] which found that Information Quality does not affect the effectiveness of a system. The
information available on the system has been adjusted to the applicable procedures and rules sothat the technology
applied is guaranteed quality and can provide relevant information to its users.
The effect of Service Quality on the effectiveness of the E-RKAP system
The seventh variable Service Quality is one of the products of the system related to service and control carried out
by the provider. In the Technology to Performance Chain (TPC) theory, it is explained that the description of
technology, user tasks, and performance changes reflect the quality of the system. The results of this study have
similarities with research conducted by [25], [29]which states that Service Quality does not affect the effectiveness
of a system. When a company makes a system, of course, service quality must also be applied according to
applicable procedures and rules so that system users can get good service when using the system.
V. CONCLUSION
Based on the results of data analysis and discussion that has been presented, it can be concluded that System use has
no effect on the effectiveness of the E-RKAP system. Each user will continue to accept and use the system without
regard to system effectiveness. Use Satisfaction has no effect on the effectiveness of the E-RKAP system. Each
system user has its own criteria in assessing a system. Structure has no effect on the effectiveness of the E- RKAP
system. Structural organizations only provide direction and supervision to make changes in the organization.
Environment has no effect on the effectiveness of the E-RKAP system. The environment only influences an
organization to innovate changes in work patterns within the organization. System Quality affects the effectiveness
of the E-RKAP system. Good and effective system quality is reflected in user needs that can be met. Information
Quality has no effect on the effectiveness of the E-RKAP system. The quality of information in the system has been
adjusted to the procedures and rules that apply.
Service Quality has no effect on the effectiveness of the E-RKAP system. The quality of service has certainly been
determined by existing procedures when the system is used. System use, Use Satisfaction, Structure, Environment,
Information Quality, and Service Quality simultaneously have no effect on the effectiveness of theE-RKAP system.
In addition, System Quality simultaneously has a positive effect on the effectiveness of the E- RKAP system. The
variables contained in this study can explain the effectiveness of the E-RKAP system by 56.8% while 43.2% is
explained by other variables thatare notin this study.

The researcher provides suggestions for further research as follows:
a. Future researchers are expected to add other variables such as corporate culture, individual capacity,
management policies or others that can affect the effectiveness of the RKAP system owned by the company.
b. Future researchers are expected to use other methods in collecting research data so that the results are better
than previousstudies.
c. Future researchers are expected to expand the scope to be studied so as to create future research variations.
VI. ACKNOWLEDGEMENTS
Thank you to Mr. Bianto from Kasbi East Java, Indonesia for his support in collecting research data.
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