e-government and open government - how open measurements can help, Mikael Snaprud, Tingtun AS
0 likes377 views
This document summarizes an open source project that developed tools to automatically measure accessibility and transparency of e-government websites. The project involved 21 municipalities and research partners over 3 years, supported by public funding. The tools checked websites against standards like WCAG and provided benchmarks and reports to help public agencies improve their sites and inform policymaking.
e-government and open government - how open measurements can help, Mikael Snaprud, Tingtun AS
- 1. e-government and open government- how measurements can help Mikael Snaprud, Morten Goodwin Tingtun AS Verdikt, Oslo, Norway, Nov. 1-2, 2010 This work is licensed under the Creative Commons Attribution-ShareAlike License. Project no.: Verdikt 183392/S10
- 2. Building on open results www.egovmon.no • Supported by Research Council of Norway, Verdikt. • User driven project, over three years, end oct. 2011. Tools • 21 municipalities and 12 research partners. • Open source tools to measure eGovernment. Accessibility and Transparency. www.egovmonet.eu • EC, FP6 • 3 years Methodologies • 10 partners • Supported by European Commission, CIP. • Well over 300 members in ePractice. • Phase 1: ended May 2010, methods on eGov user satisfaction and impact, draft measure handbook. • Phase 2: European network on eGov measurement methods.
- 3. Measurements in Improvement cycles for web sites Policy making CMS eGovMon vendors crawler Benchmarks No 1 Editors and No 2 web masters No 3 … ● Check based on UWEM, WCAG 1.0 ● 20% of defined tests automated Lower cost, more frequent possible, can direct manual testing ● Manual and automated - correlation
- 4. Project partners Pilot Research Municipalities and policy support Associate partners invitation opened now 4
- 5. Use of measurement results Policy making Status and development eGov measure- ments Method improvement Practical retrofitting 5
- 6. Policy making Status and development eGov measure- ments Method improvement Practical retrofitting ●Measurement of web site barriers in public and private sector ● Used to estimate cost of retrofitting ●Basis for decisions on regulation coverage and implementation schedule ●Report on societal impact for Difi (Norwegian Agency for Public Management and eGovernment) 6
- 7. Policy making Status and development Policy making eGov measure- ments Method improvement Practical retrofitting 9.1.HTML.01 12.3.HTML.04 7.4.HTML.01 7.2.HTML.01 7.2.CSS.02 7.3.HTML.01 12.3.HTML.01 1.1.HTML.06 7.5.HTML.01 3.6.HTML.03 12.1.HTML.01 12.4.HTML.01 UWEM tests 3.5.HTML.03 6.4.HTML.01 1.1.HTML.01 3.2.HTML.01 11.2.HTML.01 12.4.HTML.02 13.1.HTML.01 3.2.CSS.01 3.2.HTML.02 11.2.HTML.02 11.1.HTML.01 0 10 20 30 40 50 60 70 80 90 100 Percantage of pages with barrier Used in the eGovernment Benchmark Survey 2009, presented by Capgemini. Municipalities compare neighbor performance. 7
- 8. Benchmarking results Policy making Status and development eGov measure- ments Method improvement Practical retrofitting Generated PDF report with overview of the 21 test results And full list of tested web pages and barriers http://accessibility.egovmon.no 8
- 9. Policy making Status and development Status and development eGov measure- ments Method improvement Practical retrofitting ● Monthly checks of the municipality web sites ● On demand check of ● Web site ● Web page ● PDF document ●Help to locate and fix many barriers ● Site checks, for discussion with the leading CMS vendors 9
- 10. Policy making Status and development eGov Web page accessibility PRACTICAL RETROFITTING measure- ments Method improvement Practical retrofitting http://accessibility.egovmon.no 10
- 11. Policy making Status and development eGov Web site accessibility measure- ments Method improvement Practical retrofitting Generated PDF report with overview of the 21 test results And full list of tested web pages and barriers http://accessibility.egovmon.no 11
- 12. Policy making Status and development Method improvement eGov measure- ments Practical retrofitting PDF accessibility http://accessibility.egovmon.no 12
- 13. Policy making Status and development Policy making eGov measure- ments Method improvement Practical retrofitting EU UN eGovMoNet phase 2 pending to work on United Nations Department of Economic and Social Affairs (UNDESA) ● Methodology matrix "2012 E-Government Survey: Towards a more ● Recommendations on eGov measurement Citizen-Centric Approach” methods. back office management, ● ● Transparency measurement ● citizen usage of e-gov services, methodologies integration of government websites towards ● ● Open Source tools the single portal, ● inclusiveness and availability of environment ● Impact and cost benefit of eGov related information and services measurements 13
- 14. Main current issues ● Migration of UWEM to WCAG 2.0 ● Transparency method and implementation ● Reporting tool improvements ● User collaboration ● eGov efficiency analysis ● Obtain data for accessibility models ● Portal requirements for procurement 14
- 15. Conclusions ● Open method, software and results to ● Facilitate method Improvements ● Share the cost and the improvements ● Build awareness and skills ● Automatic measurements provide ● Good repeatability ● Limited scope - Manual evaluations needed for full coverage ● Information to direct manual (and more costly) evaluations ● Measurements on demand are helpful to ● Give immediate feedback on adjustments ● Maintain awareness between annual benchmarks ● Facilitate a dialogue between customer and portal vendor 15
- 16. www.egovmon.no Contact: www.uia.no www.tingtun.no Mikael.snaprud@tingtun.no 16
- 17. Implemented automatic tests Test ID Brief description 1.1_HTML_01 check that non-text content has a text equivalent. 1.1_HTML_06 nontext content embedded with the non-standard embed element, such as wrong use videos 3.2_HTML_01 check that the document contains a valid document type declaration. 3.2_HTML_02 find violations against the formal schema for HTML 4.x or XHTML 1.0. 3.5_HTML_03 check that no levels are skipped in the heading hierarchy. 3.6_HTML_03 find paragraphs, line breaks and numbers that are used to simulate numbered lists and which can be replaced with the old element 6.4_HTML_01 check that mouse-specific event handlers have a keyboard specific (or device independent) version. 7.2_HTML_01 find any blink elements. 7.3_HTML_01 find marquee elements. (Will cause blinking) 7.4_HTML_01 find elements that can cause page refreshing. 7.5_HTML_01 find elements that can cause page redirecting. 9.1_HTML_01 find server-side image maps. 11.1_HTML_01 find out whether the latest versions of W3C technologies for HTML and XHTML have been used. 11.2_HTML_01 find deprecated HTML elements. 11.2_HTML_02 find deprecated HTML attributes. 12.1_HTML_01 find frames without description. 12.3_HTML_01 find fieldsets without legend. 12.3_HTML_04 find optgroup elements without label. Optgroups are often used in menus. 12.4_HTML_01 find form control elements without id. 12.4_HTML_02 find form control elements without label element. 13.1_HTML_01 find a elements with the same title and text with different different link target (href). If no title attribute is provided, only the element text is checked. 3.2_CSS_01 find violations against the formal grammar for CSS 1.0 or CSS 2.x. 7.2_CSS_02 find CSS rules that cause content to blink. 17