Business Ethics Fundamentals

MGT 3800 Chapter 6



                           1   1
Chapter Outline
 Business Ethics
 and Public Opinion   Three Models of
                      Management
 What Does            Ethics
 Business Ethics
                      Making Moral
 Mean?                Management
 Ethics, Economics    Actionable
 and Law: Venn        Developing Moral
 Model                Judgment
 Four Important       Elements of Moral
 Ethics Questions     Judgment
                      Summary             2
Introduction

           Business Ethics
 Public’s interest in business ethics
 increased during the last four
 decades
 Public’s interest in business ethics
 spurred by the media



                                        3
Introduction

   Inventory of Ethical Issues in
              Business

   Employee-Employer Relations
   Employer-Employee Relations
   Company-Customer Relations
   Company-Shareholder Relations
   Company-Community/Public         4


   Interest
Public’s Opinion of Business Ethics

   Gallup Poll finds that only 17 percent to 20
   percent of the public thought the business
   ethics of executives to be very high or
   high
   To understand public sentiment towards
   business ethics, ask three questions
     Has business ethics really deteriorated?
     Are the media reporting ethical problems
     more frequently and vigorously?
     Are practices that once were socially
     acceptable no longer socially acceptable?
                                         5
Business Ethics: What Does It Really
Mean?
       Business Ethics:Today vs. Earlier Period

                                                    Society’s
                                                    Expectations
                                                    of Business
                                                    Ethics

                                              Ethical
                                              Problem

                                                    Actual
                  Ethical Problem                   Business
                                                    Ethics


          1950s                Time   Early 2000s

                                                         6
Business Ethics: What Does It
Really Mean?
            Definitions
 Ethics involves a discipline that
 examines good or bad practices
 within the context of a moral duty
 Moral conduct is behavior that is
 right or wrong
 Business ethics include practices
 and behaviors that are good or bad

                                      7
Business Ethics: What Does It
Really Mean?
  Two Key Branches of Ethics
 Descriptive ethics involves
 describing, characterizing and
 studying morality
   “What is”
 Normative ethics involves supplying
 and justifying moral systems
   “What should be”
                                       8
Conventional Approach to
Business Ethics
 Conventional approach to business
 ethics involves a comparison of a
 decision or practice to prevailing
 societal norms
   Pitfall: ethical relativism


Decision or Practice
    Prevailing Norms
                                      9
Sources of Ethical Norms

                                       Regions of
   Fellow Workers   Fellow Workers
                                       Country


      Family                           Profession
                    The Individual
                      Conscience
      Friends                           Employer



      The Law          Religious
                                     Society at Large
                       Beliefs


                                                 10
Ethics and the Law

 Law often represents an ethical
 minimum
 Ethics often represents a standard
 that exceeds the legal minimum
                 Frequent Overlap




                Ethics          Law


                                      11
Making Ethical Judgments

     Behavior or act   compared with
                                            Prevailing norms
     that has been
                                            of acceptability
     committed




                       Value judgments
                       and perceptions of
                       the observer




                                                           12
Ethics, Economics, and Law




                             6-14
Four Important Ethical
Questions
 What is?
 What ought to be?
 How to we get from what is to what
 ought to be?
 What is our motivation for acting
 ethically?



                                      14
3 Models of Management Ethics
1. Immoral Management—A style devoid of
   ethical principles and active opposition to
   what is ethical.
2. Moral Management—Conforms to high
   standards of ethical behavior.
3. Amoral Management
     Intentional - does not consider ethical factors
     Unintentional - casual or careless about
     ethical considerations in business

                                                   15
3 Models of Management Ethics

    Three Types Of Management Ethics




                              16
Three Approaches to Management
Ethics




                                 6-18
Three Models of Management
Morality and Emphasis on CSR




                               6-19
Moral Management Models and
Acceptable Stakeholder Thinking




                           6-20
Making Moral Management
Actionable

        Important Factors
      Senior management
      Ethics training
      Self-analysis




                            20
Developing Moral Judgment




                            6-22
Developing Moral Judgment




                            6-23
Developing Moral Judgment

     External Sources of a
       Manager’s Values
  Religious values
  Philosophical values
  Cultural values
  Legal values
  Professional values
                             23
Developing Moral Judgment

Internal Sources of a Manager’s
             Values
 Respect for the authority structure
 Loyalty
 Conformity
 Performance
 Results

                                       24
Elements of Moral Judgment
 Moral imagination
 Moral identification and ordering
 Moral evaluation
 Tolerance of moral disagreement and
 ambiguity
 Integration of managerial and moral
 competence
 A sense of moral obligation

                                   25
Elements of Moral Judgment

  Amoral Managers                Moral Managers
        Moral Imagination
        Moral Identification
        Moral Evaluation
        Tolerance of Moral Disagreement
        and Ambiguity
        Integration of Managerial and Moral
        Competence
        A Senses of Moral Obligation
                                              26
Selected Key Terms
   Amoral management       Integrity strategy
   Business ethics         Intentional amoral
   Compliance strategy     management
   Conventional approach   Kohlberg’s levels of
   to business ethics      moral development
   Descriptive ethics      Moral development
   Ethical relativism      Moral management
   Ethics                  Normative ethics
   Feminist Ethics         Unintentional amoral
   Immoral management      management

                                           27
Selected Key Terms
        Amoral management
        Business ethics
        Ethics
        Immoral management
        Levels of moral development
        Moral management
        Morality


                                      28

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ehics

  • 1. Business Ethics Fundamentals MGT 3800 Chapter 6 1 1
  • 2. Chapter Outline Business Ethics and Public Opinion Three Models of Management What Does Ethics Business Ethics Making Moral Mean? Management Ethics, Economics Actionable and Law: Venn Developing Moral Model Judgment Four Important Elements of Moral Ethics Questions Judgment Summary 2
  • 3. Introduction Business Ethics Public’s interest in business ethics increased during the last four decades Public’s interest in business ethics spurred by the media 3
  • 4. Introduction Inventory of Ethical Issues in Business Employee-Employer Relations Employer-Employee Relations Company-Customer Relations Company-Shareholder Relations Company-Community/Public 4 Interest
  • 5. Public’s Opinion of Business Ethics Gallup Poll finds that only 17 percent to 20 percent of the public thought the business ethics of executives to be very high or high To understand public sentiment towards business ethics, ask three questions Has business ethics really deteriorated? Are the media reporting ethical problems more frequently and vigorously? Are practices that once were socially acceptable no longer socially acceptable? 5
  • 6. Business Ethics: What Does It Really Mean? Business Ethics:Today vs. Earlier Period Society’s Expectations of Business Ethics Ethical Problem Actual Ethical Problem Business Ethics 1950s Time Early 2000s 6
  • 7. Business Ethics: What Does It Really Mean? Definitions Ethics involves a discipline that examines good or bad practices within the context of a moral duty Moral conduct is behavior that is right or wrong Business ethics include practices and behaviors that are good or bad 7
  • 8. Business Ethics: What Does It Really Mean? Two Key Branches of Ethics Descriptive ethics involves describing, characterizing and studying morality “What is” Normative ethics involves supplying and justifying moral systems “What should be” 8
  • 9. Conventional Approach to Business Ethics Conventional approach to business ethics involves a comparison of a decision or practice to prevailing societal norms Pitfall: ethical relativism Decision or Practice Prevailing Norms 9
  • 10. Sources of Ethical Norms Regions of Fellow Workers Fellow Workers Country Family Profession The Individual Conscience Friends Employer The Law Religious Society at Large Beliefs 10
  • 11. Ethics and the Law Law often represents an ethical minimum Ethics often represents a standard that exceeds the legal minimum Frequent Overlap Ethics Law 11
  • 12. Making Ethical Judgments Behavior or act compared with Prevailing norms that has been of acceptability committed Value judgments and perceptions of the observer 12
  • 14. Four Important Ethical Questions What is? What ought to be? How to we get from what is to what ought to be? What is our motivation for acting ethically? 14
  • 15. 3 Models of Management Ethics 1. Immoral Management—A style devoid of ethical principles and active opposition to what is ethical. 2. Moral Management—Conforms to high standards of ethical behavior. 3. Amoral Management Intentional - does not consider ethical factors Unintentional - casual or careless about ethical considerations in business 15
  • 16. 3 Models of Management Ethics Three Types Of Management Ethics 16
  • 17. Three Approaches to Management Ethics 6-18
  • 18. Three Models of Management Morality and Emphasis on CSR 6-19
  • 19. Moral Management Models and Acceptable Stakeholder Thinking 6-20
  • 20. Making Moral Management Actionable Important Factors Senior management Ethics training Self-analysis 20
  • 23. Developing Moral Judgment External Sources of a Manager’s Values Religious values Philosophical values Cultural values Legal values Professional values 23
  • 24. Developing Moral Judgment Internal Sources of a Manager’s Values Respect for the authority structure Loyalty Conformity Performance Results 24
  • 25. Elements of Moral Judgment Moral imagination Moral identification and ordering Moral evaluation Tolerance of moral disagreement and ambiguity Integration of managerial and moral competence A sense of moral obligation 25
  • 26. Elements of Moral Judgment Amoral Managers Moral Managers Moral Imagination Moral Identification Moral Evaluation Tolerance of Moral Disagreement and Ambiguity Integration of Managerial and Moral Competence A Senses of Moral Obligation 26
  • 27. Selected Key Terms Amoral management Integrity strategy Business ethics Intentional amoral Compliance strategy management Conventional approach Kohlberg’s levels of to business ethics moral development Descriptive ethics Moral development Ethical relativism Moral management Ethics Normative ethics Feminist Ethics Unintentional amoral Immoral management management 27
  • 28. Selected Key Terms Amoral management Business ethics Ethics Immoral management Levels of moral development Moral management Morality 28