SlideShare a Scribd company logo
Roy Gilad, Director of Vertical Products, WalkMe
@RoyGilad
Understanding Salesforce Artificial Intelligence
Einstein, Not Frankenstein
Forward Looking Statements
This presentation and other items we publish, including through social media outlets, may contain forward-looking statements, the achievement or success of which
involves risks, uncertainties, and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com,
inc. could differ materially from the results expressed or implied by the forward-looking statements we make.
The risks and uncertainties referred to above include – but are not limited to – risks associated with possible fluctuations in our financial and operating results; our rate
of growth and anticipated revenue run rate, including our ability to convert deferred revenue and unbilled deferred revenue into revenue and, as appropriate, cash flow,
and our ability to grow deferred revenue and unbilled deferred revenue; errors, interruptions or delays in our service or Web hosting; breaches of our security
measures; the financial impact of any previous and future acquisitions; the nature of our business model; our ability to continue to release, and gain customer
acceptance of, new and improved versions of our service; successful customer deployment and utilization of our existing and future services; changes in our sales
cycle; competition; various financial aspects of our subscription model; unexpected increases in attrition or decreases in new business; our ability to realize benefits
from strategic partnerships; reliance on third-party computer hardware and software; the emerging markets in which we operate; unique aspects of entering or
expanding in international markets; our ability to hire, retain and motivate employees and manage our growth; changes in our customer base; technological
developments; regulatory developments; litigation related to intellectual property and other matters, and any related claims, negotiations and settlements;
unanticipated changes in our effective tax rate; factors affecting our outstanding convertible notes and credit facility; fluctuations in the number of shares we have
outstanding and the price of such shares; foreign currency exchange rates; collection of receivables; interest rates; factors affecting our deferred tax assets and ability
to value and utilize them, including the timing of achieving profitability on a pre-tax basis; the potential negative impact of indirect tax exposure; the risks and expenses
associated with our real estate and office facilities space; and general developments in the economy, financial markets, and credit markets.
Further information on these and other factors that could affect the financial results of salesforce.com, inc. is included in the reports on Forms 10-K, 10-Q and 8-K and
in other filings we make with the Securities and Exchange Commission from time to time, including our most recent Form 10-K. These documents are available on the
SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered
on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
Statement under the Private Securities Litigation Reform Act of 1995:
Speakers
Ravi Ravichandran
ISV Tech Evangelist
Moderator
Roy Gilad
Director of Vertical Products
WalkMe
Who is Frankenstein?
Who is Einstein?
Using the right lingo
Einstein vs. Frankenstein
Similarities and differences
vs.
Einstein vs. Frankenstein
Similarities and differences
vs.
Einstein Products Einstein Add-OnsEinstein Platform Services
The Einstein Family
Einstein Emerging
Technologies
Einstein Products Einstein Add-OnsEinstein Platform Services
The Einstein Family
Einstein Discovery
Einstein.ai
Einstein Predictive Field
Builder (Beta)
Einstein Emerging
Technologies
Next Best Actions
Einstein Answers
Einstein Bots
Einstein Products Einstein Add-OnsEinstein Platform Services
The Einstein Family
Einstein Discovery
Einstein.ai
Einstein Predictive Field
Builder (Beta)
Einstein Emerging
Technologies
Next Best Actions
Einstein Answers
Einstein Bots
What type of
value am I
solving for?
What can be answered with Machine Learning ?
Have Insights
No Insights
Discrete
(Category)
Continuous
(Number)
What type of
value am I
solving for?
What can be answered with Machine Learning ?
Have Insights
No Insights
Discrete
(Category)
Continuous
(Number)
Classification Regression
RegressionClassification
Einstein Platform Services
What can be answered with Machine Learning ?
einstein.ai Einstein
Builder
On Platform
Open Platform*
Have Insights
No Insights
Discrete
(Category)
Continuous
(Number)
What type of
value am I
solving for?
Demo
Einstein Builder
Q&A
Roy Gilad
Director of Vertical Products
WalkMe
Roy Gilad
Director of Vertical Products
WalkMe
Einstein, not Frankenstein  - Understanding Salesforce Artificial Intelligence

More Related Content

PPTX
Salesforce Spring19 Release Overview Deck
PPTX
Build lightning components with salesforce dx
PPTX
How to Use Salesforce Platform Events to Help With Salesforce Limits
PPTX
Dreamforce 2019: Do More Within Salesforce Governor Limits using Platform Events
PPTX
Salesforce Summer 19 Release Overview
PDF
Salesforce for Platform
PPTX
Release Winter 22 FR
PPTX
Salesforce Spring 17 Release Overview
Salesforce Spring19 Release Overview Deck
Build lightning components with salesforce dx
How to Use Salesforce Platform Events to Help With Salesforce Limits
Dreamforce 2019: Do More Within Salesforce Governor Limits using Platform Events
Salesforce Summer 19 Release Overview
Salesforce for Platform
Release Winter 22 FR
Salesforce Spring 17 Release Overview

What's hot (17)

PDF
Salesforce Spring '21 - Release Overview
PPTX
Trailhead live - Overview of Salesforce App Cloud
PDF
Salesforce Winter22 Release Overview
PPTX
Salesforce Winter 16 Release Overview
PPTX
Introducing the Salesforce platform
PDF
Salesforce Platform Keynote - Dreamforce 2012 - 9/18
PDF
Experience cloud for salesforce user group wellington may 2021
PPTX
Salesforce Dreamforce 2019-Announcements
PPTX
Salesforce Winter 15 Release Overview
PDF
The Future of Data Integration in Salesforce
PPTX
Hybrid IT: The Importance of Integration to Salesforce Success
PDF
Salesforce overview
PPTX
Salesforce.com Overview
PDF
Expert Hour: Salesforce integration tools - why, what & how?
PPTX
Heroku - Customer Data Play (Second Call Deck)
PDF
Introducing: The Lightning Experience
PPTX
Introduction to salesforce ppt
Salesforce Spring '21 - Release Overview
Trailhead live - Overview of Salesforce App Cloud
Salesforce Winter22 Release Overview
Salesforce Winter 16 Release Overview
Introducing the Salesforce platform
Salesforce Platform Keynote - Dreamforce 2012 - 9/18
Experience cloud for salesforce user group wellington may 2021
Salesforce Dreamforce 2019-Announcements
Salesforce Winter 15 Release Overview
The Future of Data Integration in Salesforce
Hybrid IT: The Importance of Integration to Salesforce Success
Salesforce overview
Salesforce.com Overview
Expert Hour: Salesforce integration tools - why, what & how?
Heroku - Customer Data Play (Second Call Deck)
Introducing: The Lightning Experience
Introduction to salesforce ppt
Ad

Similar to Einstein, not Frankenstein - Understanding Salesforce Artificial Intelligence (20)

PDF
Platform-Salesforce1 Platform: Anwendungen schneller erstellen-Mitarbeiterpro...
PDF
Admin Best Practices: Introducing Einstein Recommendation Builder
PDF
Forcing Functions: Reconceiving Everything - Peter Coffee at AITP San Diego C...
PPSX
Einstein prediction builder & Einstein language
PDF
Service Cloud Kundenservice von morgen heute schon bereitstellen
PDF
Admin Best Practices: 3 Steps to Seamless Deployments
PDF
Spring '18 開発者向け新機能
PDF
Dreamforce 2019 Einstein Analytics Keynote: The Intelligence imperative
PDF
Einstein Analytics, the art of the possible
PDF
SFWT18 - Get Smarter: Integrate Salesforce Einstein Vision with Alexa
PPTX
Social Lending Innovation with Mission Asset Fund
PPTX
Data Modeling Made Easy by Selina Suarez, Tal Gozhansky & Wes Weingartner
PDF
UX STRAT Europe 2018: Hervé Mischler, Salesforce
PDF
Essential Habits for New Admins
PPT
Improve Home Healthcare Outcomes with Force.com & the Internet of Things
PDF
tdx20cosenhancingyourcrmwitheinsteinai1592951856546.pdf
PDF
Build AI-Powered Predictions with Einstein Prediction Builder
PPTX
Essential Habits for New Admins
PDF
Automate Workflows with MuleSoft Automation.pdf
PPTX
Detroit ELEVATE Track 1
Platform-Salesforce1 Platform: Anwendungen schneller erstellen-Mitarbeiterpro...
Admin Best Practices: Introducing Einstein Recommendation Builder
Forcing Functions: Reconceiving Everything - Peter Coffee at AITP San Diego C...
Einstein prediction builder & Einstein language
Service Cloud Kundenservice von morgen heute schon bereitstellen
Admin Best Practices: 3 Steps to Seamless Deployments
Spring '18 開発者向け新機能
Dreamforce 2019 Einstein Analytics Keynote: The Intelligence imperative
Einstein Analytics, the art of the possible
SFWT18 - Get Smarter: Integrate Salesforce Einstein Vision with Alexa
Social Lending Innovation with Mission Asset Fund
Data Modeling Made Easy by Selina Suarez, Tal Gozhansky & Wes Weingartner
UX STRAT Europe 2018: Hervé Mischler, Salesforce
Essential Habits for New Admins
Improve Home Healthcare Outcomes with Force.com & the Internet of Things
tdx20cosenhancingyourcrmwitheinsteinai1592951856546.pdf
Build AI-Powered Predictions with Einstein Prediction Builder
Essential Habits for New Admins
Automate Workflows with MuleSoft Automation.pdf
Detroit ELEVATE Track 1
Ad

More from Roy Gilad (20)

PDF
Salesforce Order of Execution Chart
PPTX
Sales cloud: The Sales-Operations & Salesforce Admin relationship
PDF
Decluttering your Salesfroce org
PPTX
Intro to Salesforce Lightning Web Components (LWC)
PPTX
Salesforfce Summer '17 release overview deck
PPTX
Salesforce Lightning component framework from 0 to app
PPTX
Salesforce Winter 17 Release Overview
PPTX
Salesforce Market Overview - Internal WalkMe's
PDF
Salesforce Spring '16 Release Overview
PDF
Salesforce Winter 16: Highlights!
PPTX
Salesforce Trailhead - what is it?
PPTX
WalkMe: The Salesforce Success Story
PPTX
Salesforce: Spring Cleaning!
PPTX
Salesforce Spring 15 release overview deck
PPTX
What is Salesforce lighting explained
PPTX
SalesforceA: What it can be
PPTX
Salesforce Summer '14 release overview
PPTX
Salesforce Spring 14 Release Developer Overview
PPTX
Intro to salesforce platform for developers
PPTX
What is force.com?
Salesforce Order of Execution Chart
Sales cloud: The Sales-Operations & Salesforce Admin relationship
Decluttering your Salesfroce org
Intro to Salesforce Lightning Web Components (LWC)
Salesforfce Summer '17 release overview deck
Salesforce Lightning component framework from 0 to app
Salesforce Winter 17 Release Overview
Salesforce Market Overview - Internal WalkMe's
Salesforce Spring '16 Release Overview
Salesforce Winter 16: Highlights!
Salesforce Trailhead - what is it?
WalkMe: The Salesforce Success Story
Salesforce: Spring Cleaning!
Salesforce Spring 15 release overview deck
What is Salesforce lighting explained
SalesforceA: What it can be
Salesforce Summer '14 release overview
Salesforce Spring 14 Release Developer Overview
Intro to salesforce platform for developers
What is force.com?

Recently uploaded (20)

PPTX
Essential Infomation Tech presentation.pptx
PPTX
Reimagine Home Health with the Power of Agentic AI​
PDF
medical staffing services at VALiNTRY
PDF
2025 Textile ERP Trends: SAP, Odoo & Oracle
PPTX
Odoo POS Development Services by CandidRoot Solutions
PDF
How to Choose the Right IT Partner for Your Business in Malaysia
PPTX
Oracle E-Business Suite: A Comprehensive Guide for Modern Enterprises
PDF
AI in Product Development-omnex systems
PDF
wealthsignaloriginal-com-DS-text-... (1).pdf
PPTX
L1 - Introduction to python Backend.pptx
PDF
Understanding Forklifts - TECH EHS Solution
PDF
System and Network Administraation Chapter 3
PDF
Softaken Excel to vCard Converter Software.pdf
PDF
How to Migrate SBCGlobal Email to Yahoo Easily
PPTX
VVF-Customer-Presentation2025-Ver1.9.pptx
PDF
Odoo Companies in India – Driving Business Transformation.pdf
PDF
EN-Survey-Report-SAP-LeanIX-EA-Insights-2025.pdf
PDF
Wondershare Filmora 15 Crack With Activation Key [2025
PDF
Which alternative to Crystal Reports is best for small or large businesses.pdf
PPTX
Transform Your Business with a Software ERP System
Essential Infomation Tech presentation.pptx
Reimagine Home Health with the Power of Agentic AI​
medical staffing services at VALiNTRY
2025 Textile ERP Trends: SAP, Odoo & Oracle
Odoo POS Development Services by CandidRoot Solutions
How to Choose the Right IT Partner for Your Business in Malaysia
Oracle E-Business Suite: A Comprehensive Guide for Modern Enterprises
AI in Product Development-omnex systems
wealthsignaloriginal-com-DS-text-... (1).pdf
L1 - Introduction to python Backend.pptx
Understanding Forklifts - TECH EHS Solution
System and Network Administraation Chapter 3
Softaken Excel to vCard Converter Software.pdf
How to Migrate SBCGlobal Email to Yahoo Easily
VVF-Customer-Presentation2025-Ver1.9.pptx
Odoo Companies in India – Driving Business Transformation.pdf
EN-Survey-Report-SAP-LeanIX-EA-Insights-2025.pdf
Wondershare Filmora 15 Crack With Activation Key [2025
Which alternative to Crystal Reports is best for small or large businesses.pdf
Transform Your Business with a Software ERP System

Einstein, not Frankenstein - Understanding Salesforce Artificial Intelligence

  • 1. Roy Gilad, Director of Vertical Products, WalkMe @RoyGilad Understanding Salesforce Artificial Intelligence Einstein, Not Frankenstein
  • 2. Forward Looking Statements This presentation and other items we publish, including through social media outlets, may contain forward-looking statements, the achievement or success of which involves risks, uncertainties, and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include – but are not limited to – risks associated with possible fluctuations in our financial and operating results; our rate of growth and anticipated revenue run rate, including our ability to convert deferred revenue and unbilled deferred revenue into revenue and, as appropriate, cash flow, and our ability to grow deferred revenue and unbilled deferred revenue; errors, interruptions or delays in our service or Web hosting; breaches of our security measures; the financial impact of any previous and future acquisitions; the nature of our business model; our ability to continue to release, and gain customer acceptance of, new and improved versions of our service; successful customer deployment and utilization of our existing and future services; changes in our sales cycle; competition; various financial aspects of our subscription model; unexpected increases in attrition or decreases in new business; our ability to realize benefits from strategic partnerships; reliance on third-party computer hardware and software; the emerging markets in which we operate; unique aspects of entering or expanding in international markets; our ability to hire, retain and motivate employees and manage our growth; changes in our customer base; technological developments; regulatory developments; litigation related to intellectual property and other matters, and any related claims, negotiations and settlements; unanticipated changes in our effective tax rate; factors affecting our outstanding convertible notes and credit facility; fluctuations in the number of shares we have outstanding and the price of such shares; foreign currency exchange rates; collection of receivables; interest rates; factors affecting our deferred tax assets and ability to value and utilize them, including the timing of achieving profitability on a pre-tax basis; the potential negative impact of indirect tax exposure; the risks and expenses associated with our real estate and office facilities space; and general developments in the economy, financial markets, and credit markets. Further information on these and other factors that could affect the financial results of salesforce.com, inc. is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our most recent Form 10-K. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available. Statement under the Private Securities Litigation Reform Act of 1995:
  • 3. Speakers Ravi Ravichandran ISV Tech Evangelist Moderator Roy Gilad Director of Vertical Products WalkMe
  • 9. Einstein Products Einstein Add-OnsEinstein Platform Services The Einstein Family Einstein Emerging Technologies
  • 10. Einstein Products Einstein Add-OnsEinstein Platform Services The Einstein Family Einstein Discovery Einstein.ai Einstein Predictive Field Builder (Beta) Einstein Emerging Technologies Next Best Actions Einstein Answers Einstein Bots
  • 11. Einstein Products Einstein Add-OnsEinstein Platform Services The Einstein Family Einstein Discovery Einstein.ai Einstein Predictive Field Builder (Beta) Einstein Emerging Technologies Next Best Actions Einstein Answers Einstein Bots
  • 12. What type of value am I solving for? What can be answered with Machine Learning ? Have Insights No Insights Discrete (Category) Continuous (Number)
  • 13. What type of value am I solving for? What can be answered with Machine Learning ? Have Insights No Insights Discrete (Category) Continuous (Number) Classification Regression
  • 14. RegressionClassification Einstein Platform Services What can be answered with Machine Learning ? einstein.ai Einstein Builder On Platform Open Platform* Have Insights No Insights Discrete (Category) Continuous (Number) What type of value am I solving for?
  • 16. Q&A Roy Gilad Director of Vertical Products WalkMe
  • 17. Roy Gilad Director of Vertical Products WalkMe