Elango - Updated
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M.Elangovan is a seasoned IT professional with 19 years of experience in project management, operations management, client management and team leadership. He is currently a Project Manager at IBM India, where he is handling an IT infrastructure transition project for a UK-based bank. Prior to IBM, he held several roles with increasing responsibility in project and program management at R-Logic Technology Services and Redington India. He has a PGDBM and seeks a senior management role in IT project or program management.
Elango - Updated
- 1. M.ELANGOVAN Contact: 91-8105851678 ~ E-Mail: melangoes@yahoo.com Result-oriented professional seeking senior managerial level assignments in Project / Program Management / General Management with an organization of repute in IT Infra Support industry, preferably in Chennai/Bangalore Profile Snapshot • A seasoned professional with 19 years of commendable success in: ~ Strategy Planning & Management ~ Project / Program Management ~ Operational Planning ~ Systems Implementation ~ Service Delivery ~ Client Management/CRM ~ Team Management ~ WH/Logistics/Inventory Mgmt • Currently associated with IBM India Pvt. Ltd., Chennai as Project Manager(IT Infra T&T) • Deft in ramping up projects well within defined quality, cost and time parameters; ITIL-Certified professional with experience in end to end project management activities at par with ISO 9001 Quality Standards • Experience in working on complex project teams as the contact person for decisions about schedules; resolved problems caused by dependencies; enabled contract fulfillment and ensured Return on Investment (ROI) • Demonstrated excellence in working with customers, project managers and technical teams for securing & executing concurrent projects • Distinguished abilities in end-to-end process management, custom designing IT solutions and supporting end users & developing technical staff to achieve performance objectives • Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs Core Competencies • Mapping project requirements and providing best solutions involving evaluation and definition of scope of project and finalization of project requirements • Providing leadership, direction, strategy and vision in the areas of IT Infrastructure / DCM T&T to facilitate and enable growth and business agility • Handling end-to-end management of multiple projects from conceptualization and visualization to technology mapping and final execution of projects • Managing and leading team members; allocating resources among team members and guiding team members during the project, till final delivery • Gauging needs for customizing the solutions to meet the specific requirements of the clients and implementing CRM initiatives accordingly • Holding review meetings to monitor progress of the projects as per pre-set schedules/budgets; ensuring timely completion and delivery of projects to the client; extending production support for applications • Formulating strategies & reaching out to the unexplored market segments for business expansion • Driving the initial evaluation and technical qualification of the customer opportunity and maintaining technical competence by keeping abreast of new product enhancements, product best practices and procedures • Exploring new business opportunities through industry analysis resulting in penetration strategy formulation Organizational Experience Since Aug’15 IBM India Pvt. Ltd., Chennai Key Deliverables • Handling the UK based bank’s IT Infrastructure Transition and Transformation, a part of Data Center Migration • Applying structured approach in project planning, estimating, monitoring and reporting through the full project lifecycle, from initiation through closure • Determining and reviewing all project economics to include cost, operating budgets, staffing requirement, resources and risk • Leading the project team in determining client requirement and translating requirements into operational plans • Undertaking status review meeting among project team members and clients
- 2. • Managing multiple technology projects simultaneously with a proven track record of delivery • Developing project control, reporting procedure and managing changes in operational plan • Integrating the sub-projects effectively with strong knowledge and business experience in other business units and functional areas of the company • Having basic network technology and communicating within the context of the technology • Managing globally distributed large project team reporting directly / indirectly but associated for the purpose of Project • Identifying and assembling the appropriate blend of resources to meet the project need and requirements • Coaching and advising team members to accomplish project goals, to meet established schedules and resolve technical / operational issues • Advising senior management on project management capability and risk . Nov’10 to Jul’15 R-Logic Technology Services India Pvt. Ltd., Bangalore Growth Path: Nov’10 to May’11 Account Manager Jun’11 to Jul’15 Program Manager Key Deliverables • Handled RMA Support for leading LCD OEMs like LGD, Samsung, AUO, Innolux, LNT, Briview, CPT, BoE, TSEC and ODM like Dell, HP, Lenovo, Sony, SEC, LGE, Toshiba • Planned end-to-end activities related to programs and scheduled projects • Tracked and monitored the progress of projects from time to time; juggling multiple projects effectively • Compared actual results with the planned outcomes and worked on the gaps • Was dealing with risks & issues occurred in the projects • Formulate and float policies and procedures for the projects • Managed resource conflicts effectively to ensure timely availability • Finalized SLAs by understanding the customer requirements • Identified and eliminated the outside factors affecting the set plans for the projects • Coordinated with various stake holders, communicated with them the progress of the projects and the issues arose • Reviewed the profit and loss figures monthly/quarterly for every project Highlights • Bagged No. 1 SVC position for LGD’s Global Ranking within 6 months of joining, pulling up the position from bottom two in previous 3 years • Added new key accounts SEC, Toshiba, Briview & BoE which added INR 9 Crore revenue per annum • Started the career in R-Logic with 2 key accounts and exited by handling 16 key accounts with overall revenue of INR 60 Crore with 30% annual profit Sep’00 to Nov’10 Redington (India) Ltd., Chennai as Technician Trainee, Customer Support Engineer, Technical Specialist and Asst. Manager-Service Key Deliverables • Developed and presented MIS reports to top management to aid in decision making • Worked closely with OEMs/ODMs, presenting them results of regular monitoring of operational activities • Maintained manpower and infrastructure availability across locations; also handled material and maintained MSL by effective forecast • Ensured training of CS Engineers/Logistics executives on products, customer handling and technology • Established ISO 9001 Quality Standards for enhancing productivity and client satisfaction • Identified opportunities and implemented various process improvement plans, cycle time reducing techniques, cost saving measures etc. • Mentored, led and provided training to operational personnel to achieve greater efficiency • Prepared work allocations/activity schedules, monitored operational activities and provided feedback • Followed various techniques in logistics/inventory management to ensure the stock accuracy/aging • Supported C&F agents for import/export activities, Ensured insurance claim for damaged/lost consignment
- 3. • Managed reverse logistics effectively to return the defective material timely for OEM RMA apply Highlights • Secured “Outstanding Performance Towards Customer Satisfactions” Award three times by HP • Participated in a Thailand tour by the company for the best performers as recommended by HP • Created a benchmark for the organization by developing a system for delivery tracking & improving the process by conducting gap analysis Feb’98 to Sep’00 Merlion Tele System, Chennai as Customer Support Engineer Oct’96 to Jan’98 Anbu Telecom Services, Hosur as Customer Support Engineer Highlights • Gained company’s confidence in authorization of new product support by quick learning as well as providing accurate and timely support Academic Details • PGDBM(MBA) from Narsee Monjee Institute of Management Studies in 2016 • Bachelor of Computer Applications from TNOU in 2008 • Diploma in Computer Application from Loyola College, Chennai in 1998 • Diploma in Electronics & Communication Engineering from State Board of Technical Education, Tamil Nadu in 1996 Other Certifications/Courses: • Certified in SQL – DBA, ITIL (Foundation 2011) and SFC • Completed SAP MM course • Preparing for PMP Certification IBM Internal Training / Workshop – Completed • Project Management Orientation • Project Management Fundamentals • Contracting for Project Managers • Leadership in a Project Team Environment • Technical Leadership in You IT Skills: • Well-versed in using MS Office, MS Project and Internet Applications Personal Details Date of Birth 12th March, 1977 Address: #67/47, ARK Flat, Perumal Koil Street, Alappakkam, Porur, Chennai - 116 Languages Known: English, Tamil, Telugu, Kannada & Hindi