Homelessness in England:
Delivering national policy through local
strategies
                         David Corner
                           Director
             Regions, Regeneration & Renewal
        Globalisation of Homeless Policies: FEANTSA
                           Seminar



HELPING THE NATION SPEND WISELY
About the National Audit Office

 Supreme audit institution
 Value for money and financial audit
 To provide independent information, assurance
  and advice to Parliament on the use of public
  resources
 To help promote better financial management
  and value for money
 £8:£1


HELPING THE NATION SPEND WISELY
Homelessness in England: the policy
and delivery framework
1     Homelessness and Housing Support
      Directorate
9     Government Offices in the Regions
354   Local Authorities
500+  Voluntary and Community Sector
      Organisations
2000+ Registered Social Landlords



HELPING THE NATION SPEND WISELY
Homelessness: The problem

 Statutory versus non-
  statutory homelessness
 136,000 acceptances in
  2003: up 37% since 1997
 Temporary
  accommodation:
  100,000 households in
  2004, up 250% since 1997
 £1 billion a year


HELPING THE NATION SPEND WISELY
What we looked at:

 Progress of the
  Homelessness Directorate:
  – in encouraging a strategic
    approach
  – against two targets
  – in developing cross-
    government working
 ‘More than a roof: Progress
  in tackling homelessness’


HELPING THE NATION SPEND WISELY
The targets : a success story

 Rough sleeping:
  – 500 in 2004
  – Down 70% since 1998
 Bed & Breakfast:
  – 6,700 March 2002
  – No families in B&B for longer than six weeks by
    March 2004
  – 28 households March 2004



HELPING THE NATION SPEND WISELY
Encouraging a strategic approach
locally

 ‘More than a Roof’
 2002 Homelessness Act
  – Local strategies
  – Liaison with other agencies
 Guidance from OPDM




HELPING THE NATION SPEND WISELY
Evaluation of quality of strategies

 Reviews of local homelessness upon
  which strategies were based:
  – Obtained and analysed data on full range of
    homelessness needs
  – Evaluated success of existing services,
    especially prevention and tenancy support
  – Considered all homeless people
  – Social Services took part
  – Consulted Black and Minority Ethnic groups

HELPING THE NATION SPEND WISELY
Evaluation of quality of strategies

 The strategies themselves:
  – Included strategic objectives: Clear and
    precise
  – Considered needs of non-statutorily homeless
  – Evaluated usefulness of schemes
  – Considered how to avoid Bed and Breakfast,
    even if not currently using it
  – Addressed rough sleeping: Going beyond
    temporary accommodation

HELPING THE NATION SPEND WISELY
Evaluation of quality of strategies

 The action plans:
  – Strong monitoring and evaluation
    arrangements
  – SMART objectives included: enables
    monitoring
  – Responsibilities and timetables well defined
  – Identified the resources required to fulfil
    strategy
  – Considered the full range of funding
    opportunities
HELPING THE NATION SPEND WISELY
Impact of strategies on
homelessness
 Raised profile
 Stronger partnerships
 Changes in approach




HELPING THE NATION SPEND WISELY
Examples:

 Carlisle: Multi-agency
  working
 Hammersmith & Fulham:
  offering solutions rather
  than processing
  applications
 Doncaster: Homelessness
  Prevention Services


HELPING THE NATION SPEND WISELY
Carlisle: Multi-agency working

 County wide review of homelessness services –
  six authorities, one strategy
 Cumbria homelessness forum
 Multi-agency:
  –   Support services; social care, crime, legal
  –   Young people’s services
  –   Health services
  –   Advisory services;
  –   Housing providers



HELPING THE NATION SPEND WISELY
Hammersmith & Fulham: offering solutions
rather than processing applications

Before:
 Requests for help dealt with by Homelessness
  Officer
 Applied law; gatekeeper to social housing; poor
  internal liaison
After:
 Requests for help dealt with by an ‘Options’ advisor
 Full assessment of housing options; range of
  solutions offered; support needs addressed at same
  time


HELPING THE NATION SPEND WISELY
Doncaster: Homelessness Prevention
Services

   Loss of tenancy major cause of homelessness
   New prevention team
   Publicised service with all types of landlords
   Integrated service covers:
    – Financial advice: arrears, debt, benefits, Council Tax
    – Signposting to other services, including tenancy
      support
    – Controlling tenancy end: mediation, eviction issues
    – Finding alternatives: securing alternative
      accommodation, referrals to bond guarantee
      schemes


HELPING THE NATION SPEND WISELY
Other impacts
 Quality of accommodation
   – ‘It’s much better.. I mean it’s
     MUCH better than the Bed &
     Breakfast, definitely…’
   – ‘I’ve got two bedrooms, a nice
     living room… a toilet, a
     bathroom. It’s not my ideal
     home, but it’s nice’
 24,000 families not exposed
  to Bed & Breakfast
 Financial savings £40+ million


HELPING THE NATION SPEND WISELY
Conclusions

 Wider range of services, for more client
  groups
 Local authorities address local issues more
  effectively
 ODPM policy pushed through the delivery
  chain
 Services increasingly ‘joined-up’
 Better value for money


HELPING THE NATION SPEND WISELY
Thank you

 Email: David.corner@nao.gsi.gov.uk
 ‘More than a roof: Progress in tackling
  homelessness’
 download from:
 www.nao.org.uk/publications/index.htm




HELPING THE NATION SPEND WISELY

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Elements that make local homeless strategies effective

  • 1. Homelessness in England: Delivering national policy through local strategies David Corner Director Regions, Regeneration & Renewal Globalisation of Homeless Policies: FEANTSA Seminar HELPING THE NATION SPEND WISELY
  • 2. About the National Audit Office  Supreme audit institution  Value for money and financial audit  To provide independent information, assurance and advice to Parliament on the use of public resources  To help promote better financial management and value for money  £8:£1 HELPING THE NATION SPEND WISELY
  • 3. Homelessness in England: the policy and delivery framework 1 Homelessness and Housing Support Directorate 9 Government Offices in the Regions 354 Local Authorities 500+ Voluntary and Community Sector Organisations 2000+ Registered Social Landlords HELPING THE NATION SPEND WISELY
  • 4. Homelessness: The problem  Statutory versus non- statutory homelessness  136,000 acceptances in 2003: up 37% since 1997  Temporary accommodation: 100,000 households in 2004, up 250% since 1997  £1 billion a year HELPING THE NATION SPEND WISELY
  • 5. What we looked at:  Progress of the Homelessness Directorate: – in encouraging a strategic approach – against two targets – in developing cross- government working  ‘More than a roof: Progress in tackling homelessness’ HELPING THE NATION SPEND WISELY
  • 6. The targets : a success story  Rough sleeping: – 500 in 2004 – Down 70% since 1998  Bed & Breakfast: – 6,700 March 2002 – No families in B&B for longer than six weeks by March 2004 – 28 households March 2004 HELPING THE NATION SPEND WISELY
  • 7. Encouraging a strategic approach locally  ‘More than a Roof’  2002 Homelessness Act – Local strategies – Liaison with other agencies  Guidance from OPDM HELPING THE NATION SPEND WISELY
  • 8. Evaluation of quality of strategies  Reviews of local homelessness upon which strategies were based: – Obtained and analysed data on full range of homelessness needs – Evaluated success of existing services, especially prevention and tenancy support – Considered all homeless people – Social Services took part – Consulted Black and Minority Ethnic groups HELPING THE NATION SPEND WISELY
  • 9. Evaluation of quality of strategies  The strategies themselves: – Included strategic objectives: Clear and precise – Considered needs of non-statutorily homeless – Evaluated usefulness of schemes – Considered how to avoid Bed and Breakfast, even if not currently using it – Addressed rough sleeping: Going beyond temporary accommodation HELPING THE NATION SPEND WISELY
  • 10. Evaluation of quality of strategies  The action plans: – Strong monitoring and evaluation arrangements – SMART objectives included: enables monitoring – Responsibilities and timetables well defined – Identified the resources required to fulfil strategy – Considered the full range of funding opportunities HELPING THE NATION SPEND WISELY
  • 11. Impact of strategies on homelessness  Raised profile  Stronger partnerships  Changes in approach HELPING THE NATION SPEND WISELY
  • 12. Examples:  Carlisle: Multi-agency working  Hammersmith & Fulham: offering solutions rather than processing applications  Doncaster: Homelessness Prevention Services HELPING THE NATION SPEND WISELY
  • 13. Carlisle: Multi-agency working  County wide review of homelessness services – six authorities, one strategy  Cumbria homelessness forum  Multi-agency: – Support services; social care, crime, legal – Young people’s services – Health services – Advisory services; – Housing providers HELPING THE NATION SPEND WISELY
  • 14. Hammersmith & Fulham: offering solutions rather than processing applications Before:  Requests for help dealt with by Homelessness Officer  Applied law; gatekeeper to social housing; poor internal liaison After:  Requests for help dealt with by an ‘Options’ advisor  Full assessment of housing options; range of solutions offered; support needs addressed at same time HELPING THE NATION SPEND WISELY
  • 15. Doncaster: Homelessness Prevention Services  Loss of tenancy major cause of homelessness  New prevention team  Publicised service with all types of landlords  Integrated service covers: – Financial advice: arrears, debt, benefits, Council Tax – Signposting to other services, including tenancy support – Controlling tenancy end: mediation, eviction issues – Finding alternatives: securing alternative accommodation, referrals to bond guarantee schemes HELPING THE NATION SPEND WISELY
  • 16. Other impacts  Quality of accommodation – ‘It’s much better.. I mean it’s MUCH better than the Bed & Breakfast, definitely…’ – ‘I’ve got two bedrooms, a nice living room… a toilet, a bathroom. It’s not my ideal home, but it’s nice’  24,000 families not exposed to Bed & Breakfast  Financial savings £40+ million HELPING THE NATION SPEND WISELY
  • 17. Conclusions  Wider range of services, for more client groups  Local authorities address local issues more effectively  ODPM policy pushed through the delivery chain  Services increasingly ‘joined-up’  Better value for money HELPING THE NATION SPEND WISELY
  • 18. Thank you  Email: David.corner@nao.gsi.gov.uk  ‘More than a roof: Progress in tackling homelessness’ download from: www.nao.org.uk/publications/index.htm HELPING THE NATION SPEND WISELY