Eliminate DDoS Mitigation False Positive | DDoS Protection | Case Study
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A global banking services company experienced a DDoS mitigation failure that caused legitimate customer requests to be mistakenly blocked, leading to significant operational and reputational damage. Mazebolt's RadarTM solution enabled the client to continuously identify and mitigate false positives in their DDoS protection, ensuring legitimate traffic was not disrupted while proactively addressing vulnerabilities. This approach allowed the client to maintain service integrity amid digital transformations without the need for major resource investment.
Eliminate DDoS Mitigation False Positive | DDoS Protection | Case Study
- 1. The client was adding new services, to increase sales and customer engagement for their merchants. One of the applications inadvertently sent customers a push request that caused a flood of legitimate responses from them. Their DDoS mitigation solution mistakenly identified the legitimate requests as a DDoS attack and end-users were blocked. Thousands of customers were denied access during this unfortunate event and damage control took a heavy toll on the company’s resources and reputation. Going forward, they wanted to ensure that their DDoS mitigation solution could keep up with the dynamic pace of change introduced to their network environment by the digital transformation without causing false positives. CASE STUDY Eliminating DDoS Mitigation False Positives This global banking and financial services company is committed to providing reliable services and tools to its account holders. Setting up and using the company’s services is ridiculously easy for customers, but behind this facade lies a complex, secure, and highly intelligent platform with intricate applications and networks working seamlessly. That is, until a single incident, spiraled into a complex DDoS mitigation reaction, resulting in legitimate customers being blocked. A European multinational banking and financial services company with over 2000 employees serving millions of global customers, corporates, and financial institutions. Description Financial Services Industry The company has remained at the forefront of the digital payment revolution for over two decades. The next-gen technology-enriched online platform offers consumers and merchants in more than 200 markets the seamless opportunity to join and thrive in the global economy. Business stats Customer snapshot The Challenge MazeBolt’s RADAR™ solution empowered the client to identify mitigation of legitimate requests automatically, continuously, and non-disruptively. RADAR™ working as an additional layer on top of their DDoS protection solution provides visibility on legitimate requests that are blocked towards each web-facing IP/target in their network environment. The client’s DDoS mitigation vendor uses the false-positive insight from RADAR™ to fine-tune their DDoS protection policies. By continuously validating their web-facing services against both legitimate traffic and malicious DDoS attacks two things happened: • False Positive – RADAR™’s insight helps configure DDoS protection policies to ensure no legitimate traffic is being blocked. • DDoS Protection – RADAR™ continuously identifies holes in their DDoS mitigation policies that allow attacks to penetrate before the attacks are launched, effectively eliminating DDoS risk. The Solution The client’s CISO has complete, continuous and most importantly proactive visibility into vulnerabilities that allows him to secure the integrity and online availability of their services, no matter what changes their digital transformation process requires – all with minimal resources. RADAR™’s automatic and continuous operations provided quantifiable metrics that allow the security team to clearly monitor and reflect the risk status to management. At the same time, these metrics provide a common language to communicate the security implications of all network changes introduced to the respective teams across the organization. And finally, RADAR™ ensures pre-emptive attack surface defense of the client’s network without replacing existing DDoS mitigation. This allows security teams to focus on prioritized vulnerabilities saving valuable time. The Benefits MazeBolt is an innovation leader in cybersecurity and part of the DDoS mitigation space. Offering full DDoS risk detection and elimination and working with any mitigation system to provide end to end full coverage. Supporting organizations in avoiding downtime and closing DDoS vulnerabilities before an attack happens. About MazeBolt For more information, please visit: www.mazebolt.com or e-mail: info@mazebolt.com