Elizabeth Fisher's CSS Resume 2016
- 1. Elizabeth A. Fisher 315 Darlene Drive Waukesha, WI 53189 262.894.8884 efisher6@my.wctc.edu Profile Application support analyst, currently employed full time. Offering valuable office management skills and proficiency in Microsoft Office programs. Excellent organizational, problem solving, and interpersonal communication skills. Able to work on multiple projects without losing quality in performance. Work well independently or in teams. Extremely goal-orientated and strive for success. Knowledgeable in Windows environment and have extensive experience with point of sale applications and credit card processing support. Education Waukesha County Technical College Computer Support Specialist Associates Degree August 2015 Completed Courses: CCNA1 Database Concepts ITIL v3 Foundation Intro to Programming Emerging Technologies Project Management Fund. of Support ITIL v3 Foundation IT Essentials A+ Application Suite IT Business Strategies User/Mgmt/Collab. Apps of Web Tech. Cust. Serv. Mgmt. Support WIN 7 Config. Info. Systems Design Train the Trainer Experience Configured HP switches Set up test lab to simulate store environments Remotely deployed new Ingenico pin pads to 650 stores Re-imaged desktops and laptops running Windows 7 or 8.1 from a disc, PXE Boot, or USB Troubleshoot errors using server logs VoIP phone installation Set up computer for new employees Tested, installed, and troubleshoot hardware and software on laptops and desktops Tested and built battery racks for UPS system Installed WYSE terminals Used Command Center and Team Viewer to remotely access end users computers Used DBAN to wipe hard drive Used iSupport ticket system Wrote and updated clear on concise documentation Used UPS Campus Ship to send packages Racked servers, switches, GSAs, and SANs
- 2. Deployed Kaspersky to desktops and laptops after removing old security software Supported CounterPoint point of sale application Experience with VPNs and VPN applications OMNI support (Transition to new website-store support) Install and troubleshoot various printers (Mainly Brother and HP) Work on a small team and answer about 30 calls a day+ Reset passwords Create custom Crystal Reports in CounterPoint Troubleshoot launch of new Website for end users Troubleshoot VPN applications specific top Batteries Plus Bulbs Awards National Technical Honor Society, March 2014 Outstanding Student of the Year, May 2015 Top Dog of the Month, September 2015 Key Skills Computer Skills: MS Word MS Excel MS PowerPoint MS Outlook MS Access Team Viewer Adobe Programs SQL Server Visual Basic Windows OS HTML HelpStar SharePoint VM Ware Visio Server 2008 R2 iSupport Citrix EC Admin CMC Visio Cisco training MS Project Crystal Reports WYSE CounterPoint Work History Batteries Plus Bulbs Application Support Analyst May 2015-Present Batteries Plus Bulbs IT Intern November 2014-May 2015