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STAKEHOLDER
17 years old Alex will graduate from
a High School in 2014
is preparing for the next step in his education
Would like to study architecture
SAY
Likes graphics, visualizations, photography,
edit photos, computers, playing guitar
Is going for a 3-weeks internship
at an architect’s office in order
to experience the way people are
working there, what are their task etc.
DO
Prepares a 3-D model of the school building
to learn some visualisation tools and get feedback
from peers and teachers about his skills
Does know what his future job will be
THINK
Would like to gather a lot of different experiences
and see what task are the most suitable for him
Has a great hope that having a rich
hands-on experience he will find a great job
Does not worry about his career
FEEL
Has a great hope that he will find a suitable job
Can not really imagine all the tasks
that are connected with the architect’s job
Stakeholder
Problem statement
needs a way to experience the job of an architect
because he does not really know what skills are
required to do the architect’s job
Stakeholder
Problem statement
needs a way to experience the job of an architect
because he does not really know what skills are
required to do the architect’s job

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Empathy and Problem Satement

  • 1. STAKEHOLDER 17 years old Alex will graduate from a High School in 2014 is preparing for the next step in his education
  • 2. Would like to study architecture SAY Likes graphics, visualizations, photography, edit photos, computers, playing guitar
  • 3. Is going for a 3-weeks internship at an architect’s office in order to experience the way people are working there, what are their task etc. DO Prepares a 3-D model of the school building to learn some visualisation tools and get feedback from peers and teachers about his skills
  • 4. Does know what his future job will be THINK Would like to gather a lot of different experiences and see what task are the most suitable for him Has a great hope that having a rich hands-on experience he will find a great job
  • 5. Does not worry about his career FEEL Has a great hope that he will find a suitable job Can not really imagine all the tasks that are connected with the architect’s job
  • 6. Stakeholder Problem statement needs a way to experience the job of an architect because he does not really know what skills are required to do the architect’s job
  • 7. Stakeholder Problem statement needs a way to experience the job of an architect because he does not really know what skills are required to do the architect’s job