Empathy map and problem statement
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A new employee will have concerns about adjusting to a new workplace including uneven work hours and responsibilities, learning company ethics, and whether their boss will be good. They should learn from peers and seniors, be flexible, ask for help when needed, and adjust. The new employee will likely feel apprehensive and doubt their capabilities but want to improve. They may worry about fitting in and meeting expectations or achieving career goals. Onboarding needs to address new employees' uncertainties about merging with the company culture and concerns over being accepted by colleagues and the workforce.
Empathy map and problem statement
- 1. Empathy Map And Problem Statement
- 3. SAY • New place, new people. • Immense responsibilities • Uneven working hours • Need to learn about the company ethics and mould yourself the same way. • Good boss?
- 4. Do • Learn from peers and seniors. • Be flexible. • Ask help when needed. • Try to adjust
- 5. Feel • Newcomers apprehensive of what will they face. • Do not think themselves capable enough • But are willing to work to change it.
- 6. Think • Think that they will not fit in. • Wont be able to match expectations • Wont be able to achieve whatever they yearn for
- 7. Insights • Newcomers are uncertain about how will they merge their interests with the company. • Also worried about if they will be absorbed in the workforce. • If they will have good relations with their colleagues.
- 8. Problem Definition • Need to allay the fears of new entrants about various issues of adjustability and work related issues.