Empowering Uptime with a 24/7 Network Operations Center (NOC)
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A Network Operations Center (NOC) is the backbone of IT infrastructure management, ensuring seamless network performance, security, and uptime. Operating 24/7, a NOC monitors, detects, and resolves issues in real-time—preventing downtime and minimizing disruptions. From traffic monitoring and incident response to proactive maintenance and threat detection, NOCs are critical for businesses that rely on uninterrupted connectivity. With NetForChoice’s expert NOC services, organizations gain peace of mind, enhanced operational efficiency, and a reliable IT environment.
Empowering Uptime with a 24/7 Network Operations Center (NOC)
- 1. Network OPERATION CENTER(NOC) A SERVICE BY NETFORCHOICE
- 2. Network Operations Center (NOC Services) Process Name Process Description Frequency Owner Governor Pending Call Review – Incident Management Generation-Analysis-Action Daily NOC Engineer Team Leader Performance Review – Problem Management Identification of Trend-Complete Trend Analysis-Plan of Action Weekly TL Project Manager Performance Review meeting with customer (IT Head) Meeting Monthly NOC- Operation Manager Business Head Performance Review meeting with customer (CIO) Meeting Quarterly Business Head CEO Network Operation Center often referred to as NOC is a service where networks are managed by monitoring & remediation. Do you believe your firm could compete in today's market without a fast, dependable, and secure network? The only way to keep ahead of the competition is to have a speedy, safe, and reliable network infrastructure. Even a minute of server outage for larger enterprises may result in millions of dollars in damages. In addition, such IT industry failures might affect an organization's overall operation.
- 3. BENEFITS Of NOC : Process Name Process Description Frequency Owner Governor Pending Call Review – Incident Management Generation-Analysis-Action Daily NOC Engineer Team Leader Performance Review – Problem Management Identification of Trend-Complete Trend Analysis-Plan of Action Weekly TL Project Manager Performance Review meeting with customer (IT Head) Meeting Monthly NOC- Operation Manager Business Head Performance Review meeting with customer (CIO) Meeting Quarterly Business Head CEO Cybersecurity Protection Ransomware and phishing are risks to corporate operations and sensitive data security. Network Operations Centers are required to combat these attacks. Faster Identification and Resolution of Issues Issues may only be discovered with help desks once an end user contacts the help desk about them. On the other hand, a NOC's monitoring software can spot cyber threats before their ability to launch an assault. Faster network problem resolution can reduce downtime and improve data security. Customization Network Operation Centers can tailor their services to meet each company's specific requirements. The ideal NOC should be able to customize their solution for your firm, such as the times of day they monitor your network, the security software they put on your network, and so on.
- 4. Network Operation s Center Command Centrally 24*7 365 Monitoring Remote Support Manage Remotely Proactive Alerts & Management Automate Everything Analytics & Dashboards Network Operations Center (NOC)
- 5. The Transformation is being enabled by NOC Services – Moving Traditional to Proactive Support SHADOW IT CRITICAL Alert Missed UNPREDICTABLE APP & UX UNSKILLED WORKFORCE A APPLIC TION OAD WORKL S LACK OF VISIBILITY IN-HOUSE NetForChoice Managed - NOC Services 24*7 Monitoring
- 6. In-House & Complex IT Support Challenges High Project Costs MIS – Reports not matching actual incident times TATs for escalations not being met Resource Intensive - Challenges in IT governance Co-ordination issues with onsite teams High tool costs - complex integration and management
- 7. NetForChoices NOC Services What are NetForChoices NOC Services 24x7 proactive monitoring & management of DC Infra & WAN network Management & Monitoring of Customer Premise Equipment (CPE) Offers ‘end to end’ network, Server, apps, availability, performance and reporting SLA driven services with industry best standards How are these offered? Offered from NetForChoices state of the art Managed Services Network Operations Center (MS-NOC) MS-NOC acts as a Single point of ownership for all NetForChoices associated services For third party vendors, MS-NOC can extend support for vendor coordination on case to case basis Customer is also provided a web based tool for viewing & reports What is in it for customers? Comprehensive visibility to minute details of DC & WAN infra Minimal & Critical footprint On-Premises Available in multiple variants to for diverse WAN deployments Lower TCO, with certified Technology experts availability. Industry best tools & resources support
- 8. Product Features: NOC Services Managed Network WAN Management Fault & Capacity SLA Management Field coordination CPE Management Fault & Config RMA Replacement Truckrolls Performance Management Proactive Management Managed Data Center Data Center LAN Application Load Balancer Unified / SAN Fabric Vmware Management AIX Management Nutanix Management Change Management Incident Mgmt Problem Mgmt NOC Monitoring Services Network Monitoring Server Monitoring Website Monitoring Windows Monitoring SNMP Traps Windows Monitoring Application Monitoring AD Monitoring Cloud • Managed Security Services Network Security Device Management Threat analysis Service Reqsts Incident mgmt Managed DDOS Firewall Mgmt
- 9. Product Features: NOC Services Proactive Network/DC Monitoring & Reporting Server Monitoring Network Monitoring Website Monitoring Application Monitoring Proactive DC/Network Management Network Utilization Performance Mgmt. Virtualization Mgmt. Remote Mgmt. Shared L3 Resources for Apps and Infra Backed by minimal On Premise Resources Dedicated Technical Resources for Customer NOC Operations within NetForChoices Shared NOC Services Hybrid NOC Services Dedicated NOC Services Dashboard for Customers Shared Helpdesk Management Tools with Branding Mobile Apps Dedicated Helpdesk Service for Customer
- 10. Private and Cloud Infrastructure Monitoring Server uptime with false alert protection Performance metrics like CPU, memory, disk, syslog's, and Windows events Performance monitoring for Microsoft applications like Exchange, IIS, SQL, Windows server backups, SharePoint, Office 365, Active Directory, and Failover Cluster Virtualization infrastructure monitoring for VMware, Nutanix, Hyper-V, Docker, and Kubernetes environments I T operations monitoring for your infrastructure
- 11. Network Monitoring and Network Traffic Troubleshooting Complete network performance diagnostics Performance monitoring of device such as routers, switches, firewalls, load balancers, printers, wireless devices, and storage devices Custom SNMP monitoring to monitor any device or metrics of your choice Net Flow performance using - NetFlow, J-Flow, sFlow, CFlow, AppFlow, IPFIX, and NetStream supported Topology maps and layer-2 maps to visualize network hierarchy SNMP traps using instant alerts
- 12. Cloud Performance Monitoring Services Monitor AWS services • EC2, S3, Lambda, RDS, Load Balancer, • CloudFront, WorkSpaces, and VPC-VPN Monitor Azure resources • App Service, • Event Hubs, and SQL database Performance tracking of Google • Compute Engine (GCE) • Google App Engine (GAE) • Google Kubernetes Engine, • VPC, Cloud IAM, Cloud Audit Logging, Cloud • SQL, and BigQuery Auto- discover Resources Apply Configuratio n Rules Start Monitoring Hybrid cloud and cloud-native resources
- 13. End-user Experience Monitoring Monitor the availability, uptime, and performance of your websites. Monitor cloud web services edge infrastructure from multi Locations. Mobile Network Poller to monitor your cloud services from a mobile-user perspective and test WiIFi at campus locations Web security monitoring using website defacement, real-time blocklist check, brand reputation, SSL/TSL certificate, and domain expiry monitors Handle front-end complexities by monitoring end-user experience
- 14. Service Outcome Improvement in CSAT Reduction of Incident Cost – Effectice Pricing Plans Improvement in UPTime Reduction of Manpower Real-Time Reports Minute-Based Network Monitoring 24/7 Security Management Complete Peace of Mind Hands On Feet Support Instant Access to Certified Engineers
- 15. NOC - Dashboard
- 16. NetForChoice Tools Onboarding – Process 1 PROJECT PLAN 2 CREATE TIMELINE 3 AGENT LOAD 4 SITE DISCOVERIES 5 COMPLETE DOCUMENTATIO N 6 TRAINING 7 GO-LIVE 8 Sign Off Our extensive onboarding process provides a feeling on go-live day. It’s as if we've been your I T support forever!
- 17. CEO Operations Head NOC L1 Engineer Organization Structure L2 & L3 Engineer Business Head Operation Manager Field Support Team Incident Management Team
- 18. Strengthening Partnership Across the Globe Our Prestigious Clients
- 19. For Demo & Discussion 0120-4578842 info@netforchoice.com https://www.netforchoice.com Uttar Pradesh A-86, Block A, Sector 57 Noida Uttar Pradesh - 201301 India Delhi Office 528, City Centre Sector-12, Dwarka New Delhi - 110075, India
- 20. Lets Collaborate