eNlightBot : AI Enabled Chatbot Platform
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ESDS Software Solution Pvt. Ltd. offers an AI-enabled chatbot platform called ESDS Enlightbot, designed to enhance customer service with features like dialogue management, natural language understanding, and integration with backend systems. The chatbot aims to improve user satisfaction by providing self-service options, personalized assistance, and efficient transaction handling. By 2020, it is anticipated that a significant majority of businesses will adopt chatbots to streamline customer interactions.
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eNlightBot : AI Enabled Chatbot Platform
- 1. ESDS Software Solution Pvt. Ltd. The Digital Transformation Catalyst https://www.esds.co.in
- 2. AI Enabled Chatbot Platform ESDS eNlightBot https://www.esds.co.in
- 3. https://www.esds.co.in Consumers Believe ‘Customer Service’ is Going to be the major beneficiary of Chatbots - Mindbrowser Of All Customer Interactions will be Powered By Chatbots - Gartner Of Businesses will want Chatbots by 2020 Year of Chatbots 95% 85% 80% 2021
- 4. Key Features Experience https://www.esds.co.in Dialogue Management, Video, Images, Emoticons, Voice Technology, Designed to Mimic Human Interactions Intelligence Switching between Virtual & Real Agent, Business Specific Intelligence, NLU Integration Integration with Backend Systems, API Access, Site Search, Single Sign On, Ticketing Systems & CCM Software Scalability & Security Scalable – Vertical (Features), Scalable – Horizontal (Users), Automatic Updates
- 5. SOCIAL MEDIA https://www.esds.co.in Why should you use ESDS’s EnlightBot
- 6. 02 04 03 01 05 Specialist Virtual Agent Increases End User Satisfaction Provides Self Service to End-Customers Easy Assistance without Delay Offers Personalized Banking Service and Assistance Identifies Cross-Selling and Up-Selling Product and Services https://www.esds.co.in
- 7. Emulates Human Conversation and Understands Context to Complete Transactions Gives Personalized Responses by Learning about the User Executes Transactions on Behalf of User Handles Complex Intents Expedites Resolution through Proactive Services Natural Language Understanding https://www.esds.co.in