Enterprise Systems
- 1. Enterprise-wide information systems BY Saurabh Goel IBS Chennai
- 2. Traditional information systems were built around different functions, departments, that do not “talk” to each other & thus cannot automatically exchange information Managers might have a hard time assembling data they need for a comprehensive, overall picture of the organization’s operations
- 3. Fragmentation of data Sales personnel might not be able to tell at the time they place an order whether the items that were ordered were in stock Customers could not track their orders Manufacturing could not easily communicate with finance to plan for new production This fragmentation of data in separate systems has a negative impact on business performance
- 4. Enterprise Systems – an Example When a sales rep in Brussels enters a customer order, the data flow automatically to others in a company who needs to see them Who are they ?
- 5. Enterprise Systems – an Example The factory in HongKong receives the order and begins production The warehouse checks its progress online & schedules the shipment date The warehouse can check its stock of parts & replenish whatever the factory has depleted
- 6. Enterprise Systems – an Example The enterprise system stores production information, where it can be accessed by customer service representatives to track the progress of order through every step of the manufacturing process Updated sales and production data automatically flow to the accounting department
- 7. Enterprise Systems – an Example The system transmits information for calculating salesperson’s commission to the payroll department The systems also automatically recalculates the company’s balance sheets, accounts receivables Corporate headquarters in London can view up-to-the minute data on sales, inventory & production
- 8. Enterprise Systems Integrate the key business processes of an entire firm into a single software system that enables information to flow seamlessly throughout the organization Focus on internal processes and also include transactions with customers & vendors
- 9. Managers need to pay attention to business processes because ……………………..
- 10. Managers need to pay attention to business processes because they determine how well the organization can execute, and thus a potential source of operational success or failure
- 11. Information systems can be classified by the specific organizational --------- they serve as well as by organizational ---------
- 12. Information systems can be classified by the specific organizational function they serve as well as by organizational level
- 13. The flow of ------ and ------ needs to be orchestrated so that organization can perform like a well oiled machine. These changes require powerful new information systems
- 14. The flow of information and work needs to be orchestrated so that organization can perform like a well oiled machine. These changes require powerful new information systems
- 15. The ---------- processes cut across the traditional organizational structure, grouping employees from different functional specialties to complete a piece of work
- 16. The cross-functional processes cut across the traditional organizational structure, grouping employees from different functional specialties to complete a piece of work