ESS - DDS Orientation - Fall 2020
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Educational Support Services (ESS) provides administrative support for School of Dentistry courses, including managing Canvas, proctoring exams, and hosting exam viewing hours. ESS collaborates with faculty on curriculum management and supports students. The document outlines ESS contact information and policies around absences, exams, grades, and answers frequently asked questions about who to contact for support or with issues. ESS aims to create an environment focused on supporting faculty and students while maintaining academic standards.
ESS - DDS Orientation - Fall 2020
- 1. Educational Support Services DDS Orientation 2020
- 3. What Does ESS Do? Support most SoD courses Manage Canvas, iClickers, Exams, Gradebooks, and Host Exam Viewing Hours Proctor exams for students with accommodations or make-up exams We do not manage MiTools or MiDent 3
- 4. Ellen Horton hortonel@umich.edu Najeebah Landen jeebj@umich.edu Lindsay Borton lborton@umich.edu Currently working remotely Available 8-5, Monday-Friday Email dentistry-ess@umich.edu for quickest response. 4
- 5. 2. Things that are good to Know 5
- 6. Canvas Works Best with Google Chrome If you run into any technical problems while taking an exam online email your course director and dentistry-ess@umich.edu Got kicked out of an exam? As long as the timer has not run out and you did not click “Submit” you should be able to get back in. 6
- 7. Absences 7 Protip: See Syllabus for course specific absence policy. This may/may not overlap with SoD Student absence policy. Always Submit Absence Notification!
- 8. I need to be absent for an exam According to SoD Policy, you may only miss an exam if: You are sick and have a doctor’s note An immediate family member passes away You or your partner goes into labor Your exam is during a religious/cultural holiday AND you have notified your Course Director of this in the first two weeks of class If any of these things happen, fill out an absence form, AND contact your Course Director and your Course Administrator (ESS) to schedule a proctoring session. 8
- 9. Honor Codes and Scantrons 9
- 10. Exam Viewing Hours Exams are available to view for 5 days after ESS posts an announcement. Exam Viewing hours will be conducted through Zoom. An announcement will be posted in you course canvas site with info on how to sign up to look at your exam. 10
- 11. 3. FAQ’s 11
- 12. How do I know who to contact in ESS? 12 1. 1. Check your Syllabus and Canvas sites to see if any of us are listed as Course Admin, Course Manager, or ESS Contact. 2. If no one is listed, we may not support your course, but we can still try to help! 3. When in doubt, email dentistry-ess@umich.edu
- 13. What if I can’t Get ahold of my Course Director? 13 2. 1. Try email first 2. Check syllabus for office hours, try to visit in person, 3. If still can’t get ahold of them, let ESS know. We’ll try to contact them on your behalf
- 14. What if I have a question about my grade, or wish to report concerns about an exam? 14 4. 1. Refer to policy set in place by Class President 2. Contact Course Director, ESS can provide copies of your exams/quizzes to CD.
- 15. Putting it All Together If you have any questions about your courses, check the syllabus first, then contact your Course Director or ESS. ESS is here to support YOU. We’re happy to help you with courses we don’t support or with any other questions you have! 15
- 16. “ 16 Our mission is to create an environment focused on supporting and meeting the needs of our faculty and students, while maintaining high academic standards. ESS collaborates with faculty on curriculum management and fosters better communication between Academic Affairs administration, faculty, and students. We do this by providing administrative support and educational resources for School of Dentistry courses and their online learning environments.
Editor's Notes
- #3: Educational Support Services (ESS) is sometimes referred to as Course Support
- #10: You will need your Honor Code for exams. If you don’t know your Honor Code, you can find this on MiTools under the student tab. Never write your Honor Code AND name on the same document. On the scantron, the only thing you need to fill out is your Honor Code. You will place it in the section that asks for UMID number. Please make sure to bubble this on the scantron. If you’d like, you may also write your number at the top as well as course number and date. If you forget your Honor Code on your first exam, please write your name.. Do not leave blank otherwise we may not be able to score your exam. Also make sure to fully bubble in the scantron and use #2 pencil.
- #11: Students cannot view exams until scores have been posted. Students have one week from the posted date to view an exam during exam viewing hours. Standard exam viewing times are 12pm-2pm M-Th but can vary based on student need. Therefore if there is a time conflict, students can make an appointment during that week outside of exam viewing times. However, exams cannot be viewed the week prior to exams or the week of exams. Students can view their exam for 10 minutes. Students may not copy exams word for word or photograph exams. If students need to make a note of a question, they must use ESS paper and show their note before leaving the office. Exams cannot leave the ESS office. Students may not use cell phones or laptops while viewing exams in the ESS office.
- #12: See ESS Email for Student FAQ’s for more questions and more thorough explanations.
- #14: You will need your Honor Code for exams. If you don’t know your Honor Code, you can find this on MiTools under the student tab. Never write your Honor Code AND name on the same document. On the scantron, the only thing you need to fill out is your Honor Code. You will place it in the section that asks for UMID number. Please make sure to bubble this on the scantron. If you’d like, you may also write your number at the top as well as course number and date. If you forget your Honor Code on your first exam, please write your name.. Do not leave blank otherwise we may not be able to score your exam. Also make sure to fully bubble in the scantron and use #2 pencil.
- #17: ESS was established in 2010 and we support roughly 85% of your courses. In your first couple of years, we probably support closer to 90%. Put in plain language, we are an extra set of hands for your Course Directors. We assist with Canvas course design, course management, and reporting. We handle gradebooks, scheduling, and exam storage. We also design online environments for milestone testing, proctor students with accommodations, and are generally good resources if you have any general curricular or grading questions.