Ethics for IT Workers and IT Users
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This document discusses several forces that are changing the nature of professional services including increased client sophistication, governance, connectivity, transparency, modularization, globalization, and commoditization. It also examines challenges for IT workers, such as maintaining trade secrets and avoiding conflicts of interest or fraud. The document outlines professional responsibilities like obeying codes of ethics, maintaining certifications and licenses, avoiding malpractice through negligence, and ensuring compliance.
Ethics for IT Workers and IT Users
- 1. Prepared by Mark Jhon C. Oxillo
- 2. PROFESSION • It is a calling that requires specialized knowledge and often long and intensive academic preparation
- 4. 7 Forces Changing the Nature of Professional Services
- 5. • Client Sophistication • Governance • Connectivity • Transparency • Modularization • Globalization • Commoditization **by Ross Dawson**
- 6. CLIENT SOPHISTICATION • when clients are more aware of what they need from service providers and are more willing to look for best possible services
- 7. GOVERNANCE • when tougher laws are enacted to attempt to avoid future scandals
- 8. CONNECTIVITY • when clients and service providers have built their working relationships on the expectation that they can communicate easily and instantly (ex. video conference)
- 9. TRANSPARENCY • It involves any attempt to reveal and clarify any information or processes that were previously hidden or unclear. Clients expect to be able to see work-in progress in real-time.
- 10. MODULARIZATION • Is the act of breaking down a production or business process into smaller components
- 11. GLOBALIZATION • Is the process of interaction and integration among the people, companies and governments of different nations
- 12. COMMODITIZATION • Is the transformation of goods or services into commodities that offer nothing to differentiate themselves from those offered by competitors
- 13. Challenges for IT Workers and Employers
- 14. TRADE SECRET • Is information, generally unknown to public, that a company has taken strong measures to keep confidential
- 15. TRADE SECRET • It represents something of economic value that has required effort or cost to develop and that has some degree of uniqueness or novelty
- 16. TRADE SECRET EXAMPLES: • Colonel’s secret recipe of 11 herbs and spices to make KFC Chicken • Formula for Coke • Intel’s manufacturing process for i7 quad core processing chip
- 17. WHISTLE-BLOWING • Is an effort by an employer to attract attention to a negligent, illegal, unethical, abusive or dangerous act by a company that threatens the public interest
- 18. WHISTLE-BLOWING • Whistle-blowers often have special information based on their expertise or position within the offending organization
- 19. WHISTLE-BLOWING EXAMPLE: • An employee reporting a problem to people outside the company about the chemical process used in the production of computer chips as it is dangerous to the public
- 20. CONFLICT OF INTEREST • A conflict between the IT worker’s self-interest and the interests of the client
- 21. CONFLICT OF INTEREST EXAMPLE: • An IT consulting firm might be hired to assess firm’s IT strategic plan
- 22. FRAUD • Is the crime of obtaining goods, services or property through deception or trickery
- 23. MISREPRESENTATION • Is the misstatement or incomplete statement of a material fact
- 24. MISREPRESENTATION EXAMPLE: • A company failing to provide adequate resources to a project of another company they have contracted with.
- 25. BREACH OF CONTRACT • Occurs when one party fails to meet the terms of a contract
- 26. BRIBERY • Is the act of providing money, property or favors to someone in business or government in order to obtain a business advantage
- 27. BRIBES GIFTS Made in secret as they are neither legally nor morally acceptable Made openly and publicly as a gesture of friendship or goodwill Encourage an obligation for the recipient to act favorably toward the Come with no expectation of a future favor for the donor
- 28. RÉSUMÉ INFLATION • It involves lying on a resume and claiming competence in a skill that is in high demand
- 29. MOST FREQUENT AREAS OF RESUME FALSEHOOD OR EXAGGERATION • Dates of Employment • Job Title • Criminal Record • Inflated Salary
- 30. MOST FREQUENT AREAS OF RESUME FALSEHOOD OR EXAGGERATION • Education • Professional Licenses • Working for fictitious company
- 32. Professional Code of Ethics • States the principles and core values that are essential to the work of a particular occupational group
- 33. Certification • Indicates that a professional possesses a particular set of skills, knowledge or abilities in the opinion of the certifying organization
- 34. Government License • Is a government-issued permission to engage in an activity or to operate a business
- 36. Negligence • Has been defined as not doing something that a reasonable person would do or doing something that a reasonable person would not do
- 37. Common Ethical Issues for IT Users: • Software Piracy • Inappropriate Use of Computing Resources • Inappropriate Sharing of Information
- 38. Compliance • Means to be in accordance with established policies, guidelines, specification, or legislation
- 39. END © Principles of Ethics in Information Technology – 4th Edition by George Reynolds