eTOM framework as key component of process reengineering during implementation of Network Planning system
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The document discusses the implementation of the etom framework in process reengineering for network planning at e-plus mobilfunk gmbh. It outlines the company's background, market position, operational strategies, and objectives such as reducing time to market for new technologies and increasing efficiency. The focus is on a process-oriented approach that integrates various network operations and enhances service delivery through simplified workflows and standardized processes.
eTOM framework as key component of process reengineering during implementation of Network Planning system
- 1. eTOM framework as key component of process reengineering during implementation of Network Planning systemHeinz Wudtke Jakub Zaluski-KapustaTeam Manager P&S OSS Consulting & Product ManagementE-Plus Mobilfunk GmbH & Co. KG Comarch
- 2. Next Generation OSS Convergent solution
- 5. eTOM and FCAPS awareSample Customers:T-Mobile Austria and GermanyO2 Germany GmbH & Co. OHG, GermanyVodafone GroupE-Plus Deutschland, GermanyPolkomtel SA, PolandTPSA – Polish Telecom (FT Group), PolandBouygues Telecom, FranceAuchan, FranceVistream, GermanyPTC / Era (T-Mobile Group), PolandBite Latvia and LithuaniaVivacom (BTC Group), BulgariaCrnogorski Telekom, MontenegroTele Yemen, Yemen
- 6. E-Plus survey – basic figuresE-Plus Mobilfunk GmbH & Co KG was founded in 1993; market launch in 1994Since 2002 the Dutch telecoms group KPN has been the sole shareholder of E-PlusThe telecommunications service provider is active in the Netherlands, Belgium, France, Germany and SpainThe E-Plus Group ranks number 3 in the German mobile telecommunications market and is currently the fastest and most profitably growing network operatorAnnual revenues: 3.2 billion eurosEBITDA: 1.3 billion euros, EBITDA Margin 41,9 %19 million customersApproximately 2,500 employees (FTE = Full Time Equivalent)
- 7. E-Plus survey - Concentrating on what the customer wantsMulti-brand concept – responding to the individual needs of different target groups
- 8. Low prices, simple tariffs and offers
- 9. Focus on core services
- 10. Products and services where an established demand exists
- 11. Cooperation deals with strong partnersA challenger breaking up established structuresNew market segments
- 12. New price points
- 13. More choice for customers
- 14. An end to handset subsidiesAgendaE-Plus Network & OSS strategyE-Plus OSS strategy“Next generation network planning” projectProcess transformation and documentationProcess-oriented approachExample: SIP
- 15. E-Plus survey – OSS Strategy Multi-brand concept Low prices, simple tariffs Focus on basic servicesbusinessstrategy Smart Follower strategy Multi vendor network strategy Outsourcing of network rollout and operationnetworkstrategy Getting OSS as a managed IT service -> Flexibility Use of COTS products -> market drives developments Use of “COTS” processes -> simplification, incr. efficiencyOSSstrategy
- 16. “Next Generation Network Planning” - MotivationScope: planning, building, configuration and optimization processes (e2e) for the radio, transport and core networkObjectives: reduce time to market for new technologies (target 1 – 3 months)increase efficiency for network planning and configuration (+50% activities)planbuildrunStream 1: ProcessesStream 2: SystemsConfiguration &OptimisationStrategic Planning, Parameter Planning, Inventory, Work-Flow, GIS, …Fault-, Performance-, Maintenance-, Service-, Incident-Management …Planning Support SystemsOSSScope NGNP
- 17. NGNP – System TransformationLegacy ITNGNPstandardizationsimplification
- 18. Process Transformation: Defining the scopeStart with simplified processes (only good path)
- 19. Focus on completeness, scopeProcess Transformation: Structuring processes
- 20. Process Transformation: Standardization of scope
- 21. Process Transformation: Detailing down to Workflow level
- 22. Process Transformation: Standardization of workflow activities
- 23. Split of responsibilities E-Plus – OSS supplierBuild from eTOM level 3 processesImplementation and eTOM level 4 processesField of standardizationIn our strategy the OSS supplier does more than just deliver IT solutions!
- 24. Process oriented approachAll network operator operations grouped in processesBy technology (MV, LL, Transport, …)By operation (new NE, change, retirement, …)By business role – supporting processesBusiness levelWhat is done whenTechnical level – Frameworx viewMapping with interfaces (which application is required when)Mapping with Business Objects (which data is modified when)Mapping with systems (which operation is done where)
- 25. Technical processes identificationBusiness processes covering business activitiesTechnical realization of the processes based on OSS toolsAll inventory & planning data with tools available within process task formsSID & applications
- 26. Example: New Simple Integration ProcessSIP gathers several network activities
- 27. Planner can choose the order of the actions
- 28. Planner can see the dependencies
- 29. Flexibility – plans realized within one day
- 30. Flexibility – real time report on realized or skipped activities
- 31. Integration process divided into
- 33. Final/optimization loadLegacy TOC process without flexibility for radio plannerComplex dependency on other departmentsUnreliable network confirmation for accepted configuration
- 34. Example: New Simple Integration ProcessBenefitsTightprocessintegration with Configuration Management and network integrationManagement and network integrationProcesses focus on best tool usageLimited mistakes in activities, due to full control of the network