Examples Of Emotional Intelligence

Examples Of Emotional Intelligence
Emotional intelligence:
Learning objectives:
1. Introduction
2. What is emotional intelligence
3. Models of emotional intelligence
4. Ability Model
5. Trait Model
6. Mixed Model
Self–awareness
Self–management
Social awareness
Relationship management
7. Emotional intelligence and performance
8. Cost of emotional illiteracy
9. Difference between EQ and IQ
10. Case studies
Background of emotional intelligence:
Emotional intelligence was described formally by (Salovey & Mayer). They defined it as 'the ability
to monitor one's own and others' feelings and emotions, to discriminate among them and to use this
information to guide one's thinking and actions'. They also provided an initial empirical
demonstration of how an aspect of emotional intelligence could be measured as a mental ability
(Mayer, DiPaolo, & Salovey, 1990). In both articles, emotional intelligence was presented as a way
to conceptualize the relation between cognition and affect. Historically, 'emotion' and 'intelligence'
were ... Show more content on Helpwriting.net ...
One of them was emotionally intelligent and the other wasn't.
On returning to their homes, the first, who wasn't emotionally intelligent, started shouting at his
children and wife. This guy acted based on his emotions without thinking about them in an
emotionally intelligent way.
When the second person returned home and found that the kids were noisy he just told himself,
"well, why should I shout at the kids, they are not the ones to blame for my feelings, they always
make that loud noise while playing. The main reason I am feeling bad is because of my boss"
That man recognized his emotions, thought about them, then acted in an emotionally intelligent way.
Models of Emotional Intelligence:
There are many models of emotional intelligence but the most important models of emotional
intelligence which are very popular are discussed here;
1. Ability Model

2. Trait Model
3. Mixed
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Emotional Intelligence
EMOTIONAL INTELLIGENCE
`ABSTRACT
"Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel,
and act. It shapes our interactions with others and our understanding of ourselves. It defines how and
what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research
suggests it is responsible for as much as 80% of the "success" in our lives." The Effective leader
requires a high degree of Emotional Intelligence. In this study, the various skills of Emotional
Intelligence can be related with real situations. The various skills of Emotional Intelligence are Self
awareness, self regulation, motivation, Empathy, social skill. People with high self–awareness are
also able ... Show more content on Helpwriting.net ...
People with high self–awareness are also able to speak accurately and openly–although not
necessarily effusively or confessionally–about their emotions and the impact they have on their
work. Those people can also be recognized by their performance reviews and the self–confidence.
SELF–REGULATION
Self–regulation, which is like an ongoing inner conversation, is the component of emotional
intelligence that frees us from being prisoners of our feelings. Self–regulation matters so much for
leaders in such a way that people who are in control of their feelings and impulses are able to create
an environment of trust and fairness. In such an environment, politics and infighting are sharply
reduced and productivity is high
Self–regulation is important for competitive reasons. When a new program is announced, these
people don't panic; instead, they are able to suspend judgment, seek out information, and listen to
the executives as they explain the new program. The signs of emotional self–regulation, therefore,
are easy to see: a propensity for reflection and thoughtfulness; comfort with ambiguity and change;
and integrity–an ability to say no to impulsive urges.
MOTIVATION
If there is one

Intelligence And Intelligence: An Introduction To...
INTRODUCTION
Emotional intelligence (EI) is the ability to monitor one's own and other people's emotions, to
discriminate between different emotions and label them appropriately, and to use emotional
information to guide thinking and behaviour. Emotional intelligence impacts many different aspects
of one's daily life, such as the way one behaves and the way one interacts with others.
If one has high emotional intelligence one is able to recognize his/her own emotional state and the
emotional states of others, and engage with people in a way that draws them to themselves. One can
use this understanding of emotions to relate better to other people, form healthier relationships,
achieve greater success at work, and lead a more fulfilling life. ... Show more content on
Helpwriting.net ...
Empathy involves the ability to: (a) understand a person's situation, perspective, and feelings (and
their attached meanings); (b) to communicate that understanding and check its accuracy; and (c) to
act on that understanding with the person in a helpful (therapeutic) way, according to Mercer &
Reynolds (2002). The more self–aware we are, the more skilled we become at reading the feelings
of others. A good rapport with one's peers and superiors comes from a high level of Empathy. Those
who can read others' feelings are better adjusted, more popular, outgoing and sensitive. Empathy
begins in infancy, with attunement, when a parent can wordlessly mirror the child's feelings.
Attunement reassures an infant and makes it feel emotionally connected. This requires enough calm
to be able to read subtle, non–verbal signals from the other person. People with high empathy are
able to view any problem from the other person's

High Emotional Intelligence : The Personality Of Emotional...
Everyone has as least pondered about how emotional intelligence can affect their own lives.
Emotional Intelligence ties together events in your life in more ways than one. In an evaluation of
myself, with the use of two online personality tests and articles, I have come into terms of what kind
of person I am. I exhibit qualities of an introvert, intuitive, judging, and assertive person (INFJ
Personality). My quality of thinking and feeling are more equal rather than being unbalanced (INFJ
Personality).
According to another personality test that I took, I have a high emotional intelligence (Good EQ).
High emotional intelligence is important to acknowledge because it dictates how we manage
ourselves and govern how we communicate with others. Comparing these results to my personal
life, I can decipher why certain events in my life turned out in the way that they did. For example,
when I worked at a local fast food restaurant, I was under an extreme amount of unneeded stress
every time I went into work. With my high emotional intelligence, I managed the amount of stress I
was enduring to a point where I was able to function properly at work without personal feelings
involved. In the works of Emmerling and Goleman(2003)n.d.), they stated that the validity of
emotional intelligence has "not been able to account for a large portion of the variance in work
performance and career success"(Emmerling, R. J., & Goleman, 2003). This simply means that
other factors, when measuring

The Theory Of Emotional Intelligence
Introduction Do you have a friend that is a good listener and has a way of sensing when you're
down? Do you work with someone who is self–confident, doesn't blink at criticism and always
knows what to say? Were they born that way, or did they learn it along the way? Emotional
Intelligence Theory attempts to answer all of these questions, and gives the rest of us a guideline on
how to scale that emotional intelligence ladder. This analysis will look at the genesis of EI theory,
review the applications within the school system and the workplace, and discuss how it affects to the
social work practice.
History
Philosophers throughout the ages have hinted at emotional intelligence, but it was two American
Psychologists, Peter Salovey and John Mayer, who first developed the theory in 1990. Salovey and
Mayer (1990) defined Emotional Intelligence (EI) as, "the ability to monitor one's own and other's
feelings and emotions, to discriminate among them and to use this information to guide one's
thinking and actions." Salovey and Mayer presented a four–branch model consisting of accurately
perceiving emotion in oneself and in others, using that emotion to facilitate thinking, understanding
the meaning of emotions, and managing emotions. Their "specific–ability" approach is primarily
concerned with emotional reasoning. Daniel Golemon soon followed with a succession of books that
propelled Emotional Intelligence into pop culture. Golemon's books emphasize that the human brain
is "wired

Emotional Intelligence And Interpersonal Intelligence
Emotional Intelligence Picture a world where humans could not understand each other's feelings. It
looks pretty bleak, right? Luckily, humans do have the ability to comprehend others' facial and body
expressions, emotions, and language. Since this is such a beneficial and amazing power that we
hold, it has been labeled as a sort of intelligence– emotional intelligence. The ability to control and
express our emotions, as well as understand, recognize, and response to others' emotions is essential.
Emotional intelligence acts as a primary key to survival for humans. To begin, the basics of
emotional intelligence are crucial to understanding the foundation from which humans refer to on a
daily basis for interacting in society. Emotional intelligence suggests that humans hold the capability
to identify, interpret, understand, manage, and response to emotions in ways to enforce positive
relationships, establish good communication, empathize, and address conflict within social
networks. Humans begin learning this upon entering life, as emotional intelligence determines the
ways that humans behave and intermingle with the environment. The degree of intelligence varies
among people: those with a high emotional intelligence are able to recognize their own emotions
and other emotions in addition to a sort of magnetic draw that pulls others toward them. This is
because people with high emotional intelligence know how to better relate to, understand, and help
others. Consider a group

Intelligence And The Ability Model Of Emotional Intelligence
Process–Oriented Theory This theory explains intelligence as the specific process of solving
problems that individuals encounter. Piaget (1952), one of the eminent proponents of this kind of
theories, has proposed intelligence as an adaptive process, which a child experiences at various
stages of his/her life. Gardner (1983) has developed a theory of multiple intelligence on the basis of
cultural significance and their correspondence to the human brain structure (Table 3). Besides the
physical and musical varieties, he has identified six other types of intelligence: spatial (visual),
interpersonal (the ability to understand others), intrapersonal (the ability to understand oneself),
naturalist (the ability to recognize fine distinctions and ... Show more content on Helpwriting.net ...
However, the volume of serious academic work is comparatively less than the popular work in the
relevant field. In this chapter, the endeavour would be to discuss the various models and significant
research findings on emotional intelligence.
MODELS OF EMOTIONAL INTELLIGENCE Two types of emotional intelligence models are
available in the existing literature: (a) Ability model, which focuses on the mental abilities to define
emotional intelligence and (b) Mixed models, which seek to define emotional intelligence as a
mixture of abilities and some personality traits and characteristics.
Ability Model of Emotional Intelligence This model of emotional intelligence as described in the
Figure no. 2. emphasizes on the cognitive components of emotional intelligence and conceptualizes
emotional intelligence in terms of potential for intellectual and emotional growth). Four sets of
mental abilities ranging from basic to more complex psychological processes were proposed in this
model.
The first set, 'Perception, appraisal, and expression of emotion1 allow an individual to identify and
express emotions in self and

Emotional, Emotional And Emotional Intelligence
Emotional Intelligence Explained
Emotional Intelligence is the capacity to assess, identify and influence the emotions of your own and
everyone around you. For an example, a employee could be having difficulty understanding the task
at hand instead the manager goes to the employee and identifies the misunderstanding and instead of
letting the situation make everyone stress the manager instead reiterated what needs to be done in a
simpler way so everyone is clearly aware and understands what to do. Another example of
Emotional Intelligence is when two people do not see eye to eye on a subject instead of screaming at
one another and storming off they instead speak without screaming and address the main concerns
without arguing. The whole ... Show more content on Helpwriting.net ...
This helps cut down on losing employees to the competition and also allows your employees to see
that you care about their wellbeing. Generally, when employees know this then they will, in turn,
provide the best quality of work that they can and also tend to be dedicated to the company for the
long haul.
Next reason why emotional intelligence is so important is when is comes to customers, you need to
be able to provide sympathy towards your customers if they are going through a rough patch or a
tough time. For an example a gas station is doing a remodel at the store which makes them lose out
on their normal sales volume the vendors that sell their product at that store need to understand that
the problem is temporary, not permanent as things go it 's just a simple remodel then they gas station
will be back to running to its full potential. A simple fix would be to adjust the supply to reflect the
current sales since the establishment is not at it's full operational status. By doing this you do not
lose your customer or even make your customer upset with your company. Instead, this allows you
to keep a long term upbeat customer.
Speculate on Consequences when to not use Emotional Intelligence
There are two simple reasons why leaders and managers should not use emotional intelligence that I
can think of one would be when an employee is not being the

Emotional Intelligence Thesis
Thesis Statement: Emotional Intelligence is what makes a leader.
Emotional intelligence is a term I had never heard of before I took my first leadership class. Now
that I know what emotional intelligence is and I understand how to use it I hope to apply it to benefit
myself and my organizations. I recognize what a huge disadvantage those that do not understand
emotional intelligence are faced with. Emotional Intelligence has become a vital part of how today's
leaders meet the many various challenges they face on a day to day basis. Emotional Intelligence
can help leaders lead their group or organization through the good and the bad times, something that
fewer and fewer people seem capable of accomplishing. Lack of emotional intelligence is ... Show
more content on Helpwriting.net ...
I know a person who personally struggle with emotional intelligence specifically his ability to read
people's reactions and see their perspectives. Managers subordinates were terrified of working with
him. People even went so far as to hide bad news from him. Naturally, he was shocked when finally
confronted with these facts. He shared his experience with his peers outside of work and they agreed
with what his employees told him. When their opinions on any given subject did not mesh with his,
they, too, were worried about what his reaction would be. With the help of an emotionally strong co
worker, my friend began to improve his empathy through practice and feedback. His first step was
to step out of his comfort zone, so he went to the low income side of town. While there, he
monitored his reactions to things he wasn't use to and his openness to people who were different
from him. At the same time, he made an effort to use on–the–job interactions as opportunities to
practice "hearing" ideas that differed from his. His emotional intelligence wasn't immediately
imporved, but with hard work and time the executive's emotional intelligence did ultimately rise,
and the improvement was reflected in his overall performance and relationships at the

EDUCATION 2: Facilitating Learning
INSTRUCTOR:
Mrs. Sheryl Ann Perciano
Submitted By:
Hazel P. Villegas
Maria Dolores L. Comighod
BEED– Content Course [ II–D ]
Individuals have many similar characteristics but they too differ in many respects. One of these
individual differences is the intellectual differences which also refers to the intelligence.
Intelligence is the general capacity of a person to adjust consciously his thinking to a new
requirement. It is the combination of general and specific abilities that a person possesses in coping
with the problem of his everyday living. Also according to studies the non–cognitive aspects of
intelligence is also important for adaptation and success that ... Show more content on
Helpwriting.net ...
Five Domains of Emotional Intelligence
PERSONAL COMPETENCES | | 1. Self–Awareness | ●Emotional Awareness | | ●Accurate Self–
assessment | | ● Self–confidence | | | 2. Self–Regulation | ●Self–control | | ●Trustworthiness | |
●Conscientiousness | | ●Adaptability | | ●Innovativeness | | | 3. Self–Motivation | ●Achievement
Drive | | ●Commitment | | ●Initiative | | ●Optimism | SOCIAL COMPETENCES | | 4. Social
Awareness | ●Empathy | | ●Service Orientation | | ●Developing Others | | ●Leveraging Diversity | |
●Political Awareness | | | 5. Social Skills | ●Influence | | ●Communication | | ●Leadership | |
●Change Catalyst | | ●Conflict management | | ●Building bonds | | ●Collaboration and Cooperation |
| ●Team Capabilities |
Description of High Emotionally Intelligent Individual
High EI Individual | | ●Better perceive emotions, use them in thought, understand their meanings,
and manage emotions, than others. | | ●Less emotional 'baggage ' and conversely people | | ●Drawn
to occupations involving social interactions such as teaching and counseling more so than to

occupations involving clerical or administrative tasks. | | ●Less apt to engage in problem behaviors,
and avoids self–destructive, negative behaviors

The importance of Emotional Intelligence is something that needs to be recognized. Emotional
intelligence is the ability to identify, assess, and control the emotions of oneself, and others.
Emotional intelligence is a central parent of our everyday lives, both in professional and personal
enviornments , and as such it is important to become aware of exactly how you rate your own
emotional intelligence.
After the the emotional intelligence test that was provided on www.ihhp.com/testsites.htm, I learned
more about myself and how I respond to those around me. As I was taking the test I realized that
much of my emotional intelligence is not only concerned with my own feelings and actions but how
others effect me.
My emotional ... Show more content on Helpwriting.net ...
One method is set goals for yourself in achieving a good emotional intelligence. This can be done by
first taking a test, such as I did, and finding out how your emotional intelligence rates. This will
inform you on your strengths and your weaknesses. Once this is done, then you are able to set a
responsible goal for improvement. For example, one area of improvement for my emotional
intelligence is for me to take time out to reflect of events. I will set a goals to begin doing this at
least three time per week. Once I accomplish this goal I will then increase this to once a day.
Reaching goals also gives a sense of accomplishment and fulfillment which improves your
Other ways to enhance your emotional intelligence are by encouraging insight and self–awareness,
and build in a support system. Allow yourself to acknowledge your weaknesses, for it is by doing
this that improvement may begin. It is important to realize that no one is perfect and that it is o.k.to
have areas of improvement. Very often, people views the need for improvement as being something
that is embarrassing. This is not true. Part of emotional intelligence is breaking down the barriers of
fear and anxiety.
References: www. businessballs.com>self/personal development
© alan chapman 2000–2012, based on Daniel Goleman's EQ concept.
www.unh.edu/emotional_intelligenc/.../EI2004MayorSaloveyCarusotarget
Site (c) Copyright

Emotional Intelligence And Effective Leadership
Emotional Intelligence and Effective Leadership Emotional intelligence is defined "as the ability
necessary to identify, assess and control the emotions of oneself, other people or entire groups"
(May, 2013). It means having the skills to control one 's emotions, as well as to "read the room" or
interpret the moods and emotions of others with whom one is interacting. As a leader this is
invaluable, since it is important to maximize the potential of one 's staff. Getting along with others is
a key ability of leaders, and having and using emotional intelligence allows a leader to manipulate
the situation to encourage people to like you more. Using emotional intelligence offers leaders that
chance to be viewed as "more positive, ... Show more content on Helpwriting.net ...
It is the old saying, is the glass half empty or half full.
A second example, occurred at work when I had a phone call delivering terrible news of a personal
nature. Instead of letting this news impact my behavior and taking out my frustrations on my staff, I
worked to remain positive and approachable. This enabled the department to work productively for
the rest of the afternoon, rather than have work disrupted due to a poor attitude (mine) and the
response to that attitude.
EQ vs. IQ
Emotional intelligence taps into a fundamental element of human behavior that is distinct from your
intellect. Intelligence is simply your ability to learn, and it's the same at any age (Bradberry, 2014).
However, Emotional intelligence is a flexible set of skills that can be acquired and improved with
practice. One can further develop their level of emotional intelligence over time, and don't
necessarily have to be born with it.
There is no known connection between IQ and emotional intelligence; you simply can't predict
emotional intelligence based on how smart someone is (Bradberry, 2014).
Your emotional intelligence is the foundation for a host of critical skills–it impacts most everything
you say and do each day (Bradberry, 2014). Emotional intelligence is the single biggest predictor of
performance in the workplace and the strongest driver of leadership and personal excellence
(Bradberry, 2014).
Why Leaders need

Emotional Intelligence Papers
In this paper, I will thoroughly describe how an EI level can enhance or hamper being an effective
leader. I will also explain in detail five of the core themes, gratitude, compassion, empathy,
forgiveness, and mindfulness. Emotional Intelligence and understanding the core themes is
beneficial in everyday life. As leaders, it is essential and will assist in providing a positive work
environment.
Emotional Intelligence in Leadership
Having Emotional Intelligence (EI) in leadership is important. A leader who is emotionally aware
and is accomplished in emotional intelligence can result in an improved team performance. An EI
leader can pick up on various emotions that can help them steer their staff in a better direction.
According to our class readings, the Mayer and Salovey theory created the term "Emotional
Intelligence." They described EI as one's ability to read the emotions of others. They described EI
into four different parts; perceiving ... Show more content on Helpwriting.net ...
Being mindful of our surroundings is essential. We must accept how we feel and be mindful at that
moment. Being mindful as a leader helps you recognize when someone is in need. As a nurse, it is
important to be mindful of your patient's needs which will help improve the overall quality of care.
Conclusion
This paper has described how having an adequate EI can enhance someone in leadership. It has also
described how having a low EI can hamper someone in a leadership role. I have also discussed five
of the core themes, gratitude, compassion, empathy, forgiveness, and mindfulness. This paper has
shown the importance of having these qualities and using them daily in our relationships. Whether
you're a bedside nurse or a leader of a large institution, having a high level of emotional intelligence
and understanding core values, makes for a better–quality environment and a better

The Importance Of Emotional Intelligence
Throughout life every day we are constantly interacting with other people. These types of
interactions can influence our emotions. We as people must learn how to classify these emotions and
deal with them because they have a direct effect with how we deal with things in or everyday lives.
Many people can try to work their way through the process of trying to deal with emotions by
becoming aware of the importance of emotional intelligence. Emotional intelligence is believed to
just be individuals recognizing emotions. According to Peter Salovey and John Mayer, emotional
intelligence is the capacity to reason about emotions and emotional information, and of emotions to
enhance thought (Salovey, P., & Mayer, J, 1990). Emotional intelligence helps a person
communicate efficiently, overcome difficulties, and resolve struggles. It also affects a person's
routine, physical and mental wellbeing.
There have been several models proposed as a means of better defining emotional intelligence: the
ability model, the mixed model, the trait model, the bar–on model and the genos model (Goleman,
D.,1998). I will discuss information about two of the models listed above, the ability model and the
mixed model. The ability model recognizes that emotional intelligence includes four types of skills.
The four types of abilities are: Emotional perception (Through facial expression, body language,
pictures, voices, and so on, a person can recognize the emotions of others

Emotional Intelligence In Nursing
The literature review expands introducing, and critically analysing, the publications which
incorporate emotional intelligence in the study of attainment and attrition in nursing, and in other
health related professions. The review covers empirical studies which examined selection, retention,
clinical performance, working in teams, stress, burnout and the quality of patient care. There were
no examples found that reported on emotional intelligence and its relationship to attainment and
attrition in student nurses and midwives. The closest examples involved: the relationship between
emotional intelligence and practice attainment in qualified nurses; using emotional intelligence
criteria to score medical students for selection at
interview; ... Show more content on Helpwriting.net ...
There are numerous examples of poor clinical practice in nursing (Halldorsdottir, 1997; Reynolds,
1998) and while there may be many factors responsible for this, consensus is growing that there may
be a correlation between EI and clinical practice performance in nursing (Cadman and Brewer,
2001). Given the recent developments in producing measures of EI, (Bar–On, 1997; Schutte et al,
1998, 2007; Mayer et al, 2002; Petrides et al, 2003) it may now be possible to establish whether EI
could be measured in student nurse applicants and the score used as a predictor of success at the
interview stage, along with the ability to achieve outcomes later in practice. There are certainly
sufficient examples of robust measurement tools, that would enable the debate to move beyond
speculation over the introduction of emotional intelligence in nursing,

Emotional Intelligence: The Impact Of Emotional Intelligence
According Kasapi and Mihiotis, (2013, p. 15), the term emotional intelligence entails the flexibility
to feel and understand alternative people in social situations in order to detect the nuances of
emotional reactions and utilize such data to influence others through emotional regulation and
management.
Emotional intelligence can impact on effective personal by making an individual to fully understand
himself or herself. This is so because when an individual develops self–awareness, he or she will be
able to control her emotions in any given situations. A person will also recognise how his or her
emotions and deeds can affect the individuals close to him or her. Therefore, this entails us that a
person will be mindful when reacting to things ... Show more content on Helpwriting.net ...
This entails us that through social awareness, a person will be able to realize the sentiments of other
people and be able to sense their opinions. Similarly, emotional intelligence can also improve the
work routine of a person who has slight reasoning skills through the excellence of social affiliations.
Therefore, this entails that when work performance is not achieved through cognitive intelligence, it
can be achieved through emotional Intelligence by means of numerous equivalent mechanisms, like
good relations with fellow workers, managers and support staff (Wisker and Poulis, 2015).
Similarly, Tomer (2003), states that when a person is emotionally intelligent, he or she becomes
more result–oriented when perusing his or her duties and he or she may set the goals which are more
challenging for himself or herself. They further seek for specific information concerning the way
their performance be improved within their working environment.
Additionally, emotional intelligence can make an impact on effective personal by making an
individual to communicate clearly in relationships as well as handling or resolving conflicts in a
very effective way. Therefore, emotional intelligence is very helpful when handling relationships
(Bradberry and Greaves cited in Kasapi and Mihiotis, 2013). Similarly, a person with emotional
intelligence will be able to handle the people who are more problematic and will be able to resolve
the differences that may occur in their working environment

Emotional Intelligence Essay
In our everyday lives, we are constantly interacting with other individuals. These interactions have
an effect on our emotions. We have to learn how to identify and deal with these emotions because
they have a direct effect on how we deal with issues at work. Individuals can work their way
through this process by becoming aware of the importance of emotional intelligence.
Emotional intelligence is sometimes referred to as EI or EQ. In their article, Colfax, Rivera & Perez
(2010) stated that "Regardless though of how it is referred to, emotional intelligence (EQ) is
concerned with understanding oneself and others, relating to people, and adapting to and coping
with the immediate surroundings to be more successful in dealing with ... Show more content on
Helpwriting.net ...
Secondly, employees can train employees on the benefits of utilizing emotional intelligence as a tool
to recognize when challenging situations arise. According to Badea & Pana` (2010), "Leaders with
increased EQ know how to detect signs of increased anxiety, to determine the stimuli to calm the
anxiety arising in the team and to direct others towards an optimistic and enthusiastic state that
facilitates solving with the maximum yield various difficult problems" (pg 72). Companies can also
use emotional intelligence to help employees who are emotionally driven. I started a new job about
three weeks ago and have a direct report who constantly acts on her emotions. She doesn't take the
time to think through a process because she gets in a panic mode and wants to make immediate
decisions. Because the decisions are emotionally based, she tends to make incorrect choices. This
employee would definitely benefit from emotionally intelligence training so that she can recognize
when she gets into an emotional state of mind. There are several purposes that emotional
intelligence serves. GM is a company which has benefitted from understanding the relationship
between emotional intelligence and its' effect on the work environment. GM hired employees for its'
new facility but nothing was getting accomplished because the workers were not getting along and
nothing was being accomplished.

Emotional Intelligence On The Workplace
Emotional Intelligence in the Workplace When most people think of emotional intelligence (EI),
they are unsure about what exactly that phrase means. Is it someone who is very emotional?
Someone who is very smart? What is it and why is it important in the workplace? Emotional
intelligence is a phrase that encompasses many different traits that a person could have as far as
maintaining control in the workplace and also how to read people and different things they may be
feeling. Emotional intelligence is important for being aware of someone's own emotions as well as
trying to calm down or excite the people around them. A person who is in any leadership position
needs to have an awareness of his/her emotional intelligence as well as how important it can be for
day to day functioning within the work environment. This paper will go into the background and
history of emotional intelligence, talk about how it can be an important leadership tool in the
nursing field, and how I can further improve my leadership skills and growth with emotional
intelligence in order to give the reader a further understanding on the topic.
Background and definition The term "emotional intelligence" dates back to 1990 when two
psychology professors named John Mayer and Peter Salovey were discussing politics and certain
politicians and one of them said to the other "how can someone so smart be so dumb?"; it was from
there that they realized there is more to intelligence than someone's IQ

ESSAY No. 19: EMOTIONAL INTELLIGENCE
This assessment pertains to my personal emotional intelligence. This assessment aims to examine
the four dimensions of my emotional ability and capacity based on Tapia's emotional intelligence
inventory chart. This assessment also aims to pinpoint the strong and weak points of my personal
emotional behaviors especially in my daily encounter with the people inside and outside my
organization.
Based on the chart my scores for the four emotional dimensions are: Perception, Appraisal and
Expression of Emotions (3.6), Emotional Facilitation of Thinking (1.2), Understanding and
Analyzing Emotions and Employing Emotional Knowledge (3.2) and Reflective Regulation of
Emotion (2.6). My Overall Emotional ... Show more content on Helpwriting.net ...
| |
| | |
|If a problem arises: |
|I need to talk to the people around me, ask them what honestly is wrong with me and then what I
need to do. |
|How will success be determined? |
|When I finally get a higher score maybe month after month, then I would say that I have already
achieved my goal. |
The practical side of this assessment is that as a social being, I tend to deal with other people aside
from those who belong in my organization. I will especially be benefited by the improvements on
my emotional intelligence since I will not be taking stressful situation a lot easier and lighter. Traffic
jams and stubborn employees will no more affect my life that much as it was before.
Self–Control: we know we need it, but when temptations and frustrations are looming, we struggle
to exert it. This week, I want to share some new perspectives with you on self–control and inspire
you to exercise more self–control in your

An investigation of the employee perceptions on the relationship between employee job satisfaction
and the leader's emotional intelligence among the workers of Eskom in Alice Town
1 INTRODUCTION For organisations to survive in today's changing world they should maintain
their competitive advantage through the use of the whole workforce. In order for the change to take
place, the employees, and the leaders should be adaptive to the environment, effective working and
the continuous improvement of the processes and systems they use to achieve the objectives. Being
able to get the results within the set time frames and those that are considered proper in their
industries will make up an effective leader (Goleman, 2000). Great leaders are ... Show more
content on Helpwriting.net ...
The concern on the impact of emotional intelligence continues today. Salovey and Mayer (1990)
began with the scholarly study in the early 1990's after they had defined it. According to Mayer,
Caruso, and Salovey (2000) they defined emotional intelligence as the ability to express one's
emotions; to recognise and appraise emotions more precisely and adapt to the changes that will be
taking place; the definition also covers the ability to be aware of one's emotions and what causes
them; and also the ability to regulate the emotions in oneself and in others. Remarkable attention to
the concept of emotional intelligence was only accorded during the previous decade but in the early
1920s the concept was discussed. In the 1920s Thorndike became the first psychologist who looked
at social intelligence but as time passed and with the addition of information, the concept became
known as the emotional intelligence (Goleman, 2000). The publication of Goleman's book in 1995
made the public conscious of the concept of emotional intelligence (Geher & Renstrom, 2004).
What made people to be more interested in the concept was that they grew conscious of that
emotional intelligence had an effect on the job performance, satisfaction, and other several areas of
life (Bar–On, 2007). A competitive company should make use of emotional intelligence as it is the
key in the work environment.
A small portion of Goleman's book

Intelligence And Intelligence: The Impact Of Emotional...
INTRODUCTION
Emotional intelligence (EI) is the ability to recognize one's own and other people's emotions, to
discriminate between different feelings and label them appropriately, and to use emotional
information to guide thinking and behavior.
Leadership would be a bit more difficult to pin point a definition. Leaders set direction and help
themselves and others to do the right thing to move forward. To do this they create an inspiring
vision, and then motivate and inspire others to reach that vision. They also manage delivery of the
vision, either directly or indirectly, and build and coach their teams to make them ever stronger.
Effective leadership is to be able to cultivate these skills and put it to effective use
Emotional intelligence, hope, mindfulness, and compassion help a person reverse the ... Show more
content on Helpwriting.net ...
As the baby boomer population approaches retirement age, companies are going to find themselves
dealing with labor shortages the likes of which have never been seen before.
In an economy characterized by scarce labor, it's going to become increasingly important to hold on
to the good employees. At the same time, competition for the best employees is going to become
even more fierce, and good workers who feel they aren't treated fairly at work will have an easy
time finding employment elsewhere.
The best way to hold on to the employees that you want to keep is to incorporate emotional
intelligence into your personal and organizational management philosophy. Managers and business
owners can't let themselves lose sight of the fact that their employees are people, with real lives and
emotions that impact how they think, feel, and act. Managers with emotional intelligence understand
that their staff members are people first and workers second. This understanding guides how the best
managers treat their employees at all

Emotional Intelligence In Nursing
Emotional Intelligence is interrelated to leadership in nursing; it contributes to develop more
confident nurses in the organisation, it aims to treat each individual nurse who is distinctly different
from one another through genuine understanding and respect of their own expertise and insight
knowledge (AKERJORDET & SEVERINSSON, 2008). This is supported by Psychological
empowerment and employee engagement. Psychological empowerment occurs when an employee
(nurse) is aware that he is empowered with a certain degree of control over his work life and the
element of the engagement process consists of cognition, emotion and physical (Stander &
Rothmann, 2010). This is further explained in Stander & Rothmann (2010) that psychological
empowerment model of cognition includes meaning, competency, self–determine and impact.
Nurses can formulate questions based the 4 cognition process prior to ... Show more content on
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Nursing leaders have to understand a healthy work environment feeds on the results of effective
communication and respect among nurses (Hendricks & Cope, 2012). According to Kupperschmidt,
Kientz, Ward & Reinholz (2010) supported that skilful communication is paramount to nursing
practice. Different generation nurses have their preferred means of communication, it can be
feedbacks, informal discussions and group discussions etc. (Hendricks & Cope, 2012) but the way
of delivering effective communication is universal. Hence, nursing leaders should focus on being
genuine, mindful, honest, impartial and insightful (Kupperschmidt, Kientz, Ward & Reinholz, 2010)
when communication takes place. Therefore, leaders in nursing, to be proficient in effective
communication in the workforce will not only benefit them but in return, nurses will feel respected.
Furthermore, the cooperation, accommodation and assimilation of multiple generations of nurses
can be enhanced in an

Emotional Intelligence: Emotional Intelligence Essay
What is Emotional Intelligence: Emotional Intelligence, or EI, is defined as the ability or capacity to
perceive, assess, and manage the emotions of one's self, and of others.� Arriving at the Emotional
Quotient is the standard means of measuring the Emotional Intelligence of an individual. | The
importance of EQ in the workplace: In recent times behavioral scientists around the world have
arrived at the conclusion that IQ alone is not the primary factor that leads to better performing
managers and workers. The role of EQ in determining the performance of individual�s at the
workplace is now widely recognized and well understood. People with more emotional intelligence
have been found to be better leaders and workers, bettering their ... Show more content on
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You are a person who knows and expresses his/her feelings well, thinks independently and has a
positive outlook toward life, all of which help you achieve what you want to achieve. You know
how to cope with stress thanks to which you are able to handle tasks that are stressful, anxiety–
provoking and even dangerous, without losing control. You are optimistic, cheerful and well–
motivated, so, not only do you enjoy your life and your work, you also promote positive feelings in
those around you. | | Below is a break–up of the component scores that went towards making up
your overall EQ score. Analyzing your component scores can help you understand which parts of
your emotional intelligence are strong or weak. |
| | | 1 . Stress Management: This component of EQ pertains to ability to deal with emotions in such a
way that it works for us and not against us. Your Stress Management EQ score is 64 out of 100,
which is considered �Above average �. The factors that contribute towards Stress Management
EQ are:
Stress Tolerance: It is the ability to effectively and constructively manage emotions.
Impulse Control: It is the ability to effectively and constructively control emotions.
A high score on the Stress Management factor does not imply that you have scored high on each of
its sub–factors.
You are able to withstand and effectively cope with stress without losing control. You are

Emotional Intelligence Assessment
1. Use the scoring information in the blue shaded area, select one area that you think you need to
work on to be an even better leader/manager.
After completing the Emotional Intelligence assessment on page 62 my results were even across the
spectrum with the exception of Regulation of emotion.
2. Explain why you think this is important to being an effective leader.
Having increased levels of Emotional Intelligence in today's fast paced; competitive work
environment gives managers a significant edge. Emotional intelligence pertains to one's ability to
recognize and understand not only your emotions but your skill at managing and dealing with other
people's emotional states.
More generally, emotional intelligence has the potential to contribute

Emotional and Cognitive Intelligence
Cognitive intelligence and emotional intelligence have both been widely examined with regard to
their effect on individual workplace abilities. A critical comparison of the two concepts will be the
basis of this essay. Some theorists have hypothesised that the ease with which an employee can
process information and work towards solutions (our cognitive intelligence) is the key aspect in our
ability to contribute to the workplace, particularly in more complex environments (Viswesvaran &
Ones, 2002). While others support the theory that our ability to use and adapt to emotion (our
emotional intelligence; EI) has the greatest affect on our organisational involvement (Cherniss,
Extein, Goleman, & Weissberg, 2006). Through exploration of both ... Show more content on
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It has been studied and elaborated upon so much, that what was initially a concise realm of
specificity, has – particularly in the area of EI testing – become convoluted by measures of social
intelligence and emotional and social competencies (Cherniss, 2010), which while similar to EI do
distinctly deviate from the generally accepted Mayer et al. 2000 model of it. Some measures even
include tests of cognitive intelligence, the concept with which it is supposedly in direct contrast.
This has led to criticism about whether or not measures of EI have construct validity (Cherniss,
2010).
From a theoretical standpoint the equivocality regarding an agreed definition of EI most specifically
affects the theorists studying the concept. From an organisational perspective the practical
implications of uncertainty surround the measurement of the concept, as opposed to its definition.
For example if an organisation relies heavily on a team which is cohesive, cooperative and
connected to one another the business may screen potential employees to ensure they will suit the
role using a measure of emotional intelligence. Here in lay the problem; if a construct cannot be
clearly defined, how can a test every truly have construct validity – how can the variables indicating
an particular outcome ever be accurate, when we do not know exactly what we are measuring?
Moreover, a focus on EI within businesses and organisations could have significant drawbacks.
Unavoidable though

Theories Of Emotional Intelligence
EMOTIONAL INTELLIGENCE
INTRODUCTION
Emotional intelligence has to do with an individual's ability to understand and manage his or her
own or others' feelings and emotions. It involves the ability to perceive and express emotion,
assimilate emotion in thought, understand and reason about emotion and manage emotions in
oneself and in others. People with emotional intelligence are able to identify and recognize the
meaning of emotions and to manage and regulate their emotions as a basis for problem solving,
reasoning, thinking, and action.
In this write–up, attempt is made to provide conceptual clarifications on the subject matter,
"Emotional intelligence", an overview of the theories of emotional intelligence, including a brief
discussion about how important the role of emotional intelligence can be in leadership, performance
(both educational and work place settings) and in wellbeing.
WHAT IS EMPTIONAL INTELLGENCE
Emotional ... Show more content on Helpwriting.net ...
To some persons, emotional intelligence is defined as study which looks for human cognitive
abilities beyond traditional academic intelligence, (Zeidner et al., 2004). Researchers have
categorized their definition based on the either an ability model or mixed model. Based on the
Mandell and Phewanti (2003)'s ability model, "emotional intelligence is defined as a set of abilities
that involves perceiving and reasoning abstractly with information that emerges from feelings" (p.
389). Studies of John D. Mayer and Peter Salovey (1997) have supported this model stating that
emotional intelligence is defined as "the ability to perceive accurately, appraise, and express
emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to
understand emotion and emotional knowledge; and the ability to regulate emotions to promote
emotional and intellectual growth" (p. 35). In addition, Mayer, Salovey, and Caruso (2004) gave the
definition of the emotional intelligence as "the capacity to

Studies in Emotional Intelligence
There is a growing interest in the concept of emotional intelligence, and with that growth is a gap
between what we know and what we need to know. In the article, Emotional Intelligence: Issues and
Common Misunderstandings, Robert J. Emmerling and Daniel Goleman inquire as to what
emotional intelligence is, how it differs from other established constructs within psychology,
whether or not it can be developed, whether or not it can be a better predictor of work performance
than traditional measures of intelligence, whether or not it should be measured at all, and how it
relates to ethics.
Emotional intelligence has a potential utility in predicting a range of criterion across different
populations, but its predictive validity depends on ... Show more content on Helpwriting.net ...
The first major theory in the emotional intelligence paradigm was that of Bar–On and it was
developed in 1988. In his theory he coined the term emotional quotient (EQ). His model is defined
by a selection of abilities and traits related to social and emotional knowledge that influence our
ability to cope with environmental demands. It can be viewed as a model of psychological
adaptation and well–being. The Bar–On model includes the abilities to be aware of, understand, and
express oneself, to be aware of, understand and relate to others, to deal with strong emotions and
control one 's impulses, and to adapt to change and solve problems of a social or personal nature. It
deals with general mood, stress management, adaptability, interpersonal skills, and intrapersonal
skills. EQ provides a reliable and valid estimate of an individuals ability to cope with everyday
demands and pressures.
In 1997, Mayer and Salovey developed a theory of emotional intelligence and instruments to
measure it because traditional measures of intelligence failed to measure differences in the ability to
perceive, process, and manage emotions. Their theory is defined by the ability to regulate emotions
to promote emotional and intellectual growth, understand emotions and emotional knowledge,
access and generate

Emotional Intelligence. I View Emotional Intelligence As
Emotional Intelligence I view Emotional intelligence as being able to keep my emotions in check,
making sure they are appropriate, and that I am handling situations in the best emotional manner
possible. Our emotional intelligence or lack there of, can significantly impact our future work
relationships, and personal relationships. How we emotionally interpret information we are given
and then process it for each situation we face is totally up to us. I encountered a situation last
semester that I feel I used Emotional intelligence to guide me in a positive direction, towards
furthering my schooling, and enrich my future job as a registered nurse. I did not achieve an exam
grade requirement that was mandatory for continuation to the ... Show more content on
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Five years from now no one is going to care that I had to retake a class along the way. I signed up to
retake the class, dropped my class load to part time, and geared up for this semester. At first I
wanted to keep this information of not passing the class to myself. I didn't want to allow others to
judge me, ridicule me, or perhaps discourage me from continuing on with my pursuit of becoming a
registered nurse. Slowly over time I have confided in a small group of people about my small speed
bump, in what I thought would be a smooth road through nursing. I have received overwhelming
support, compassion, and positive feedback from all that I have spoken with about this situation. It
finally sunk in that I'm not the only one this has ever happened to, and I shouldn't let it hold me
back. Fast forward to this past January when my classes would start again. When I walked into class
I was surprised to see some familiar faces from my cohort last semester. Suddenly it didn't seem so
bad. They too were upset that they were having to repeat the class, but they also wanted to continue
on in their studies just like I did. Hearing the stories from the other classmates about having to re–
enroll in this class again this semester it was evident that there was a lot of self negative talk going
on towards themselves, but also placing blame on others for their setbacks and current situation. I

Relevance Of Emotional Intelligence
The purpose of this essay is to explain on the relevancy of 'Emotional Intelligence' in which of how
it is connected in organizational behavior. Emotional Intelligence (EQ) was first introduced to the
public in 1995 by a physiologist named Dr. Daniel Goleman, even other sources were aware that it
may have discussed earlier to date as of 1985. According to Goleman, Emotional Intelligence is a
type of social intelligence that involves the ability to monitor one's own and other's feeling and
emotions, to discriminate among them and to use this information to guide one's thinking and
actions. In the context of organizational behavior, the EQ principles provide a new way to
understand and assess people's behaviors, management styles, attitudes, interpersonal skills, and
potential. It plays an important consideration in human resources planning, job profiling,
recruitment activities, interview sessions, management development, customer relations and
customer service, and many other related to organization activities. ... Show more content on
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It was a hit, being one of the best international bestselling book. Later, Goleman developed the
argument that non–cognitive skills can matter as much as I.Q. for workplace success in Working
with Emotional Intelligence (1998, Bantam Books). The author begins by describing that the
intellectual intelligence in entirely based on the neocortex, the most recently evolved parts of the
brain. Emotional intelligence would depend much more on the emotional centers of the lower brain,
the more primitive sub–cortex. Intelligence is the potential for learning something, and technical
skills learnt depend on the academic intelligence. Emotional competencies stem from the emotional
intelligence of each individual which later defined in structured proposal for the principal emotional
skills or

Emotional Intelligence Model: Four Types Of Emotional...
each and every individual vary in their ability to process information of an emotional nature to a
wider cognition. This model claims that emotional intelligence includes 4 types of abilities.
Perceiving emotions – the ability to detect emotions in faces, voices, pictures, voices, and cultural
artefacts–including the ability to identify one's own emotions.
Using emotions – the ability to tackle emotions to facilitate various cognitiveactivities, such as
problem solving and thinking.
Understanding emotions – the ability to understand emotion language and to value complicated
relationships among emotions.
Managing emotions – the ability to control emotions in both ourselves and in others. Figure 1:Mayer
and Salovey's (1997) four–branch ... Show more content on Helpwriting.net ...
Inspired by their outstanding findings, he began to conduct his own research and wrote Emotional
Intelligence (1995), the book which acquainted both the private and public sectors with the idea of
Goleman's model defined four main emotional intelligence constructs
Self–awareness – the ability to be aware of one's emotions and recognize their impact
Self–management – involves controlling one's emotions and adapting to changing environment
Social awareness – the ability to understand, sense and react to others' emotions
Relationship management– the ability to influence, inspire and develop others while managing
conflict.
Self
Personal Component Others
Social

What is empathy? Empathy is "the feeling that you understand and share another person's
experiences and emotions: the ability to share someone else's feelings; the projection of one's own
personality into the personality of another in order to understand him better" ("Empathy", 2014).
In his book Emotional Intelligence (1995), Daniel Goleman coined the term emotional intelligence,
and discussed the importance of affective qualities in leaders, such as self–awareness, empathy, and
social skill. In his article "What Makes a Leader?" (2004), published in the Harvard Business
Review, Goleman discussed the necessary criteria for great leadership:
I have found... that the most effective leaders are alike in one crucial way: They all have a high ...
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147). In their study, Kellett et al, (2006) investigated whether or not empathy mediates the
relationship between the ability to identify others' emotions and relations leadership. They also
hypothesized that empathy mediates the relationship between the ability to express one's own
emotions and relations leadership. Two hundred thirty–one undergraduate and graduate students,
enrolled at a Southeastern university and working on obtaining some form of a business degree,
received course credit for their participation in this study (Kellett et al., 2006). Participants were
randomly assigned to work in groups of three. Both individual and group tasks were assigned.
Participants were to simulate an assessment center, and told that companies often employed the use
of assessment centers to make placement decisions (Kellett et al., 2006). Group members were
instructed to act as if they were managers in a corporation. Their task was to get employees involved
in helping needy people in the community. Groups worked together during two, one–hour rounds of
tasks. Individuals in each triad could select complex tasks such as marketing, or simple tasks such as
addressing envelopes to get the job done (Kellett

Emotional Intelligence: The Four Branch Model Of Emotional...
Mayer and Salovey (1993) had state that emotional intelligence is individual's ability to monitor
their own and other's emotions and feelings which to distinguish from related concepts such as more
cognitively–oriented intelligences, social skills, personality traits and a collection of 'good attributes'
that only tangentially involve emotion. According to Salovey and Mayer (1990), type of social
intelligence was the first concept that divisible from general intelligence. However, Salovey and
Mayer had expanded the definition of emotional intelligence as including the capability exactly
conscious, assess and represent emotions; the capability to entrance feelings and contemplatively
manage emotional and intellectual growth in 1997. The following are the quite complete "four
branch model" of emotional intelligence (Mayer & Salovey, 1997):
1. Perception, Appraisal and Expression of Emotion
2. Emotional Facilitation of Thinking
3. Understanding and Analysing Emotions; Employing Emotional Knowledge
4. Reflective Regulation of Emotions to Promote Emotional and Intellectual Growth
The ... Show more content on Helpwriting.net ...
However, emotional intelligence had been described as a cross–section of interrelated emotional and
social competencies, skills and facilitators that impact intelligence behaviour in The Bar–On model
(Bar–On, 2006). Here, Bar–On declaring that emotional intelligence concentration on emotional,
social competencies, personal and not the cognitive dimensions of intelligence which differentiates
emotional intelligence from general intelligence. According to Bar–On (2000), he assumes that
emotional intelligence can be exploiting and improve through therapy, training and

Emotional Intelligence and Leadership Essay
Emotional Intelligence and Leadership
It was Daniel Goleman who first brought the term "emotional intelligence" to a wide audience with
his 1995 book of that name, and it was Goleman who first applied the concept to business with his
1998 HBR article, reprinted here. In his research at nearly 200 large, global companies, Goleman
found that while the qualities traditionally associated with leadership–such as intelligence,
toughness, determination, and vision–are required for success, they are insufficient. Truly effective
leaders are also distinguished by a high degree of emotional intelligence, which includes self–
awareness, self–regulation, motivation, empathy, and social skill.
These qualities may sound ... Show more content on Helpwriting.net ...
Without it, a person can have the best training in the world, an incisive, analytical mind, and an
endless supply of smart ideas, but he still won't make a great leader.
In the course of the past year, my colleagues and I have focused on how emotional intelligence
operates at work. We have examined the relationship between emotional intelligence and effective
performance, especially in leaders. And we have observed how emotional intelligence shows itself
on the job.
How can you tell if someone has high emotional intelligence, for example, and how can you
recognize it in yourself? In the following pages, we'll explore these questions, taking each of the
components of emotional intelligence–self–awareness, self–regulation, motivation, empathy, and
social skill–in turn. Evaluating Emotional Intelligence
Most large companies today have employed trained psychologists to develop what are known as
"competency models" to aid them in identifying, training, and promoting likely stars in the
leadership firmament. The psychologists have also developed such models for lower–level positions.
And in recent years, I have analyzed competency models from 188 companies, most of which were
large and global and included the likes of Lucent
Technologies, British Airways, and Credit Suisse.
In carrying out this work, my objective was to

Emotional Intelligence ( Eq )
Professional success is an innate goal of all individuals in their employment. Much success in the
workplace can be contributed to one's emotional intelligence (EQ) or their understanding of
emotions in themselves and co–workers which can use to form positive collegial relationships
(Cherniss & Exetin, 2006). The book Emotional Intelligence 2.0 by Bradberry and Greaves (2009),
effectively explains what Emotional Intelligence and provides useful strategies to improve one's EQ.
However, while the book has a foundation in scientific study, it is not much more than a glorified
self–help book as it does not contain much of any scientific support. This, however, is the authors'
intention as they state that the "single purpose" of the book is to increase the reader's emotional
intelligence. This critique will examine the scientific basis of the claims Bradberry and Greaves' as a
result of their research in emotional intelligence in addition to the validity of their EQ appraisal.
This critique will also examine the most effectual aspects of the book which when successfully
adapted, can produce benefits for individuals as well as their organizations. In addition, the critique
will also point out areas in which HR professionals can benefit from the book. The layout of
Emotional Intelligence 2.0 is very straight–forward and easily adaptable for use whether personal or
business related. In the first couple of chapters it does a good job explaining what emotional
intelligence is and

Emotional Intelligence And Interpersonal Intelligence
Many problems faced by managers in today's workplace involve situations regarding emotional
intelligence. More specifically, the emotional intelligence faced between the employee and
employer relationship. Emotional intelligence can be best defined as the ability to control and
express one 's emotions in a professional manner. In other words, emotional intelligence is the
ability to communicate one 's emotions in a manner that is both professional and productive. From
this definition we can begin to make connections as to how emotional intelligence could cause
problems in the work force. These problems arise from individuals of low emotional intelligence for
they have not yet acquired the ability of self–awareness towards their emotions. There are several
different ways on how to apply self–awareness towards one's emotions within the work force.
Mastering these high emotional intelligence strategies will allow for a more productive work
environment and a better relationship between the employee and the employer. In addition,
employees must be emotionally intelligent to communicate effectively amongst coworkers, other
organizational departments, and the organization hierarchy. Emotional intelligence can be either a
gift or a burden; however, obtaining a high emotional intelligence is critical in the workforce and is
necessary to maintain a productive work environment. In addition, workers with high emotional
intelligence obtain a higher job satisfaction according to research.

Emotional Intelligence ( Eq )
Emotional intelligence (EQ) is the ability to identify, use, understand, and manage own emotions
and emotions of others in positive manners to alleviate stress, relate effectively, empathize with
others, surmount challenges, and moderate conflict. This capacity enables us to recognize and
understand (usually a non–verbal process) emotional experiences of others. EQ is learned, contrary
to Intellectual ability (IQ) that is constant over the course of time. In order to permanently change
behavior in ways that stand up under pressure, it is essential to learn how to subdue stress
momentarily, and in relationships so as to remain emotionally conscious. This writer utilized the
Bradberry and Graves (2009) emotional appraisal tool to complete an assessment of own emotional
intelligence with a view to set goals and formulate action plans to improve on professional success
and personal excellence.
According to the reports of the appraisal findings, an overall score of 74 underscores that the writer
could build strength in his emotional intelligence with a little improvement effort. The scores of the
four skillsets for Self–Awareness, Self–Management, Social Awareness, and Relationship
Management are 78, 69, 77, and 71 respectively. Family, friends and the writer agree with the
findings of the appraisal. An action plan has been initiated to improve on the aspect of Self–
Awareness category of the writer's emotional intelligence. The EQ strategies have been

Emotional Intelligence Vs Cognitive Intelligence
I believe emotional intelligence stands ahead of cognitive intelligence by a little though latter is
equally powerful too. Emotional Intelligence Quotient is defined as a set of competencies
demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to
manage them best according to the situation (Chib, 2012). Traditional cognitive intelligence is the
ability to plan, reason, and use logical deduction to solve problems, but also the capability to apply
abstract thinking while learning from and responding to the environment ("What is traditional
cognitive intelligence?", 2016). Emotional Intelligence is more important simply because it
determines how much mentally and psychologically strong and consistent a person is and the very
same strength drives us to keep doing things that are in the path of success.
Ashforth & Humphrey (1995) say that it is a common belief that, when emotions are intertwined
with role, performance, or both, they tend to interfere with task achievement. However, to be
emotionally intelligent is to be able to let out emotions the right way. When we are able to stay
humble during success and determined during failures, patient during anger and calm during
frustration, we basically already win. However, on the other hand, no matter how logical we are, if
we are just restless, then it will not be worthwhile. ... Show more content on Helpwriting.net ...
(2012). Emotional intelligence from technological Ethopia to human touch at workplace. Indian
Journal of Psychology, 3 (1)
Ashforth, B. E., & Humphrey, R. H. (1995). Emotions in the workplace: A reappraisal. Human
Relations, 48, 97–125.
What is traditional cognitive intelligence? (2016). Reference. Retrieved 8 September 2016, from
https://www.reference.com/world–view/traditional–cognitive–intelligence–4031394dc27fcd07
The Ideal Indian, [UC40m62P14cGUPDFJ4JJXtdA] (30 May 2016). Cockroach Theory By Sundar
Pichai (CEO Google) [video file] Retrieved from

Emotional Intelligence And Organizational Behaviors
Abstract
This paper examines ways in which Emotional Intelligence and organizational behaviors relate.
There various models of EI and how can be used in everyday life in both individuals' personal or
professional lives. What does emotional intelligence predict (correlate with)? Some key
considerations and findings that are examined. Can Emotional Intelligence be measured and
improved and why should organizations look to increase employees EI. While there are a number of
criticisms to the various models of Emotional Intelligence we explore various studies and research
conducted on differing aspects.
Introduction
Emotional intelligence is a popular topic of many discussions among academic scholars and
corporate executives. What is emotional intelligence, and what role does it play in organizations?
We will attempt to answer these questions by providing definitions and a brief history of Emotional
Intelligence. The purpose of this paper is to explain the importance of Emotional intelligence (EI);
identify how studying different aspects of managers' characteristics as intellectual capital of
organizations are very important because findings of these researches could be used as evidence and
basic data for further research and organizations' development. Also by discussing key components
and the relationship of EI and Organizational behaviors; and, finally, by presenting definitions and
theories to best describe the relationships between them.
Thesis Statement
The

The Importance Of Emotional Intelligence In The Workplace
Emotional intelligence is essential in the workplace. "Emotional intelligence (EI) relates to
numerous skills, such as the ability to motivate oneself, the ability to regulate one's moods and delay
gratification, and the ability to empathize and work well with other people"(Sadri, 2011, p84).
Understanding your own emotions, reactions and behavior and understanding those of your manager
or employees is a huge advantage in the workplace. Just as studying can improve your IQ, proper
training can improve your EQ or emotional quotient. Providing emotional intelligence training is
beneficial to any organization. EI is important to be an effective leader, it's strongly linked to
motivation and job performance and is crucial when communicating with your employees,
especially millennials which are the workforce of the future.
Emotional intelligence is an important factor to be an effective leader. Successful leaders are in tune
with themselves and their employees. They should be able to reflect and identify their own
strengths, weaknesses and opportunities to grow. In addition to self–awareness, learning how to be
aware of others emotions can greatly improve communication and reduce conflict in the workplace.
Listening and showing an interest in what your employee's think and feel goes a long way. EI
training can help develop empathy, communication, and relationship building which all play a role
in being an effective leader. Leaders can learn to pause before reacting

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