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Question 1                        Question 2
No.       (i)                             (ii)
                    LA       D        S          LN       N   NI   A        VI
      1         1                                                                1
      2         2        1                            1                          1
      3         1                                                                1
      4         1                                                                1
      5         2        1       1                                     1
      6         2        1                            1                1
      7         1                                                      1
      8         1                                                      1
      9         1                                                      1
  10            1                                                      1
  11            1                                                      1
  12            1                                                      1
  13            1                                                      1
  14            1                                                      1
  15            1                                                      1
  16            1                                                                1
  17            1                                                                1
  18            1                                                                1
  19            1                                                                1
  20            1                                                                1
  21            1                                                                1
  22            1                                                                1
  23            1                                                                1
  24            1                                                                1
  25            1                                                                1
  26            1                                                                1
  27            1                                                                1
  28            1                                                                1
  29            1                                                                1
  30            1                                                                1
  31            1                                                                1
  32            1                                                                1
  33            1                                                                1
  34            1                                                                1
35   1                       1
36   2   1   1               1
37   2   1   1               1
38   2   1   1               1
39   2   1   1               1
40   2   1       1           1
41   2   1   1               1
42   2   1   1               1
43   2   1       1       1
44   2   1   1           1
45   2   1   1           1
46   2   1       1       1
47   2   1       1       1
48   2   1       1       1
49   2   1       1       1
50   1   1   1       1
1) (i) Are you satisfied with the UBD ATM machines provided?


                          No.of people Percentage (%)
Yes                                 33                  66                                Yes
No                                  17                  34                                No
Total                               50                 100


1) (ii) Reasons for choosing NO :-
                         No.of people Percentage(%)
LA                                  18                  50   Limited range of bank account
D                                   10                  28   Distance
S                                       0                0   Safety
LN                                      8               22   Limited number of ATM machine
N                                       0                0   None
Total                               36                 100


2) Importance of ATM machines in UBD
                         No.of people       Percentage (%)
NI                                      1                2   Not important
A                                   18                  36   Average
VI                                  31                  62   Very important
Total                               50                 100



                                        PEOPLE'S SATISFACTION
                    35                  33

                    30
                    25
     No.of people




                    20                                       17
                    15                                                          No.of people
                    10
                     5
                     0
                                        Yes                  No




                                        Reasons for choosing NO
Reasons for choosing NO
                20   18
                18
                16
                14
 No.of people
                12              10
                10                             8
                 8                                            No.of people
                 6
                 4
                 2                      0                 0
                 0
                     LA         D       S     LN          N




                                 Importance of ATM
                35
                                                   31
                30
                25
No.of people




                20                     18

                15                                            No.of people
                10
                 5
                          1
                 0
                          NI           A             VI
Code
        1
        2




Code
       LA
       D
        S
       LN
       N




Code
       NI
        I
       VI
Excel Analysis & Findings

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Excel Analysis & Findings

  • 1. Question 1 Question 2 No. (i) (ii) LA D S LN N NI A VI 1 1 1 2 2 1 1 1 3 1 1 4 1 1 5 2 1 1 1 6 2 1 1 1 7 1 1 8 1 1 9 1 1 10 1 1 11 1 1 12 1 1 13 1 1 14 1 1 15 1 1 16 1 1 17 1 1 18 1 1 19 1 1 20 1 1 21 1 1 22 1 1 23 1 1 24 1 1 25 1 1 26 1 1 27 1 1 28 1 1 29 1 1 30 1 1 31 1 1 32 1 1 33 1 1 34 1 1
  • 2. 35 1 1 36 2 1 1 1 37 2 1 1 1 38 2 1 1 1 39 2 1 1 1 40 2 1 1 1 41 2 1 1 1 42 2 1 1 1 43 2 1 1 1 44 2 1 1 1 45 2 1 1 1 46 2 1 1 1 47 2 1 1 1 48 2 1 1 1 49 2 1 1 1 50 1 1 1 1
  • 3. 1) (i) Are you satisfied with the UBD ATM machines provided? No.of people Percentage (%) Yes 33 66 Yes No 17 34 No Total 50 100 1) (ii) Reasons for choosing NO :- No.of people Percentage(%) LA 18 50 Limited range of bank account D 10 28 Distance S 0 0 Safety LN 8 22 Limited number of ATM machine N 0 0 None Total 36 100 2) Importance of ATM machines in UBD No.of people Percentage (%) NI 1 2 Not important A 18 36 Average VI 31 62 Very important Total 50 100 PEOPLE'S SATISFACTION 35 33 30 25 No.of people 20 17 15 No.of people 10 5 0 Yes No Reasons for choosing NO
  • 4. Reasons for choosing NO 20 18 18 16 14 No.of people 12 10 10 8 8 No.of people 6 4 2 0 0 0 LA D S LN N Importance of ATM 35 31 30 25 No.of people 20 18 15 No.of people 10 5 1 0 NI A VI
  • 5. Code 1 2 Code LA D S LN N Code NI I VI