This Quality Assurance Manual outlines the mission, management authorization, and purpose of the quality assurance program for Excel Storage Solutions. The company is committed to providing the highest quality storage systems and best customer service while also ensuring fair returns for shareholders, financial security for employees, and community commitment. The manual contains the quality policy and objectives reviewed and authorized by Excel's executive management team to guide business operations. It establishes that the quality assurance program is implemented across all daily operations and monitored by management to continuously improve processes and meet customers' needs.