ExperienceOptimization
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This document discusses Experience Optimization, a service that analyzes customer processes and aligns them with organizational objectives. It focuses on four key areas: customer, cost, compliance, and control. Experts use techniques like Six Sigma and Lean to develop Process Life-Cycle Management systems. These systems manage entire process lifecycles with tools to increase control and optimize costs. The goal is to enhance customer satisfaction while identifying cost savings opportunities and operational efficiencies.
ExperienceOptimization
- 1. ® Do today what will help you tomorrow.™ Experience Optimization™
- 2. With our expertise, you will: Experience Optimization™ analyzes and documents all processes directly affecting your customers and financial performance. By focusing on four key components - Customer • Cost • Compliance • Control - each process is aligned to your organizational objectives with actions to enhance your ROI. Then, using the skills of Six Sigma Black-belt® , Lean® and PMP® experts, Process Life-cycle Management systems are developed so your operations return higher rewards at a lower cost. DEVELOP PROCESS LIFE-CYCLE MANAGEMENT SYSTEMS Effective tools that put you in control Behind every customer experience is a process... Behind every process is a cost... Behind every cost lies a decision. ALIGN PROCESSES TO CORPORATE OBJECTIVES Four focus areas ontrol PROCESS LIFE CYCLE MANAGEMENT Manage the entire life-cycle of any process with effective tools that put you in control. Process Life-cycle Management integrates data, personnel, operations and customer expectations into responsive manageable systems. • Increase customer satisfaction • Quickly identify cost opportunities • Save through process integration • Achieve operational control CONTROL Ensure controls in place are balanced, effective and highlight potential deficiencies. Isolate gaps to minimize risk to the business. COMPLIANCE Highlight unnecessary costs and activities which do not align with your business strategy. Ensure results are achieved with defined structure. CUSTOMER Review key processes driving customer interactions. Determine if outputs are aligned with company objectives and expectations. COST Assess the effectiveness of these processes and optimize all delivery activities by balancing cost and performance.
- 3. Experience Optimization™ ensures your customer interactions are on target to deliver the results you need. This program is developed for performance stakeholders in: Servicing the customer • Customer facing technology (IVR, ATM, on-line banking) Account acquisition and on-boarding • Loan, deposit and card operations Collections • Disputes Experience Optimization™ Do today what will help you tomorrow. We EVALUATE your operations, key processes and operating costs. We ENHANCE the activities that matter most to your customers and your organization. We ELIMINATE unnecessary components and cost and We ENABLE you to grow. Look at your business through the eyes of the customers. Are they satisfied? Are they getting what they expect?
- 4. PROFIT INSIGHT® provides tangible solutions to the global banking and payments industry. Our specialists solve problems for executives frustrated by declining revenues and rising costs. Through client collaboration, PROFIT INSIGHT® creates revenue enhancement, revenue assurance and cost reduction strategies with low risk, locally compliant tactics that deliver substantial financial rewards. ® 249 Williamson Road • Suite 200 • Mooresville • North Carolina • USA • 28117 866.261.6226 • +1.704.746.3789 • www.profitinsight.com © 2015 by PROFIT INSIGHT® All rights reserved.ExperienceOptimization March 30, 2015 9:54 AM Our customized solutions are yours We develop a broad array of solutions to address your specific needs and customize them to your specific business climate. We work with you to implement these new ideas and instill them as best practices into your organization’s culture. Our customized solutions are highly transparent We are sensitive to your current customers and prospects. Our revenue enhancement, revenue assurance and cost saving programs help you better understand not only your operations, but your market and customer base. Our engagements are quick, quiet & efficient Our engagement teams are small and operate quickly without disrupting your daily operations. They require little of your internal resources and work as part of your team in a collaborative approach. BANKS • CREDIT UNIONS • OTHER FINANCIAL INSTITUTIONS BANKING • EXPERIENCE • PAYMENTS We deliver opportunities.™ PROFIT INSIGHT® is the CLEARCLEARCHOICE to help you achieve your financial goals. Providing Cumulative financial benefits with solutions that are Locally compliant focusing on revenue Enhancement, revenue Assurance and cost Reduction