This document discusses the benefits of using social media for a government agency. It outlines how a social media presence could help the agency better understand its audience, promote key issues and projects, gather public feedback, and improve awareness of the agency's mission. Key features mentioned include an events calendar, ability to upload videos and pictures, create groups and pages, and have live chat, wall, and blog capabilities. Costs are noted to be minimal for basic use but require administrative time for set up and ongoing maintenance.